How to retrieve a password for a secondary e-mail account

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I've Been Here Awhile
Posts: 4

How to retrieve a password for a secondary e-mail account

How do I retrieve a password for a secondary account?

 

 

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I'm a Trusted Advisor
Posts: 32,018

Re: How to retrieve a password for a secondary e-mail account

Hello brianwithoneeye


Are you talking about the account for My rogers? This is what you will see on the log in page. " Forgot Username or Password? ". Click on the Password & it will ask you questions & such. See if you can answer them & it will email you the password.

 

If it is not for this, what account is it for? Gmail? Hotmail? What account you are looking for?

Resident Expert
Resident Expert
Posts: 14,000

Re: How to retrieve a password for a secondary e-mail account

I am guessing one of the 'sub' email accounts through Rogers. You have the primary for the account, then you can have child/secondary ones.

You should be able to do a password recovery on it as any other one, from the forgot password from the web mail login.


I've Been Here Awhile
Posts: 4

Re: How to retrieve a password for a secondary e-mail account

Thanks i got it. great help
I'm a Trusted Advisor
Posts: 32,018

Re: How to retrieve a password for a secondary e-mail account

Hello brianwithoneeye

You are welcome!:)
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Resident Expert
Resident Expert
Posts: 2,532

Re: How to retrieve a password for a secondary e-mail account

great work meow


I've Been Here Awhile
Posts: 4

Re: How to retrieve a password for a secondary e-mail account

Either I forgot my Rogers mail password or it has been locked by someone.  I tried the above solution with no success then through Yahoo email support and was told that since I am a Rogers customer they can't help me.  I can't find anything helpful on the Rogers site.  Does anyone have any suggestions?

Resident Expert
Resident Expert
Posts: 14,000

Re: How to retrieve a password for a secondary e-mail account

I don't know if they can anymore, but tech support used to be able to reset them over the phone.


I've Been Here Awhile
Posts: 3

Re: How to retrieve a password for a secondary e-mail account

Hello, no it is my secondary email
I've Been Here Awhile
Posts: 3

Re: How to retrieve a password for a secondary e-mail account

Thanks, I'll give it a try!
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