How to disable or turn off Band Steering?

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-G-
Resident Expert
Resident Expert
Posts: 1,972

Re: How to disable or turn off Band Steering?


@kaffan wrote:
Thank you for your input.

If you REALLY need full control over WiFi, you may need to switch to business-grade APs rather than using consumer network gear or a solution provided by your ISP.  My APs allow me to create multiple SSIDs on the 2.4 and 5 GHz bands.  I can create one WiFi network (same network name on the 2.4 and 5 GHz bands) with band steering enabled.  If I need a device to connect to a specific band, I may not be able to do that through a band steering policy but I can create a secondary SSID with a different name, with no band steering.

 

I also have full control over channel selection and configuration, power levels, can fine tune how band steering works, my clients can roam seamlessly across APs, I can control how clients authenticate on a per-network basis, can assign SSIDs to specific VLANs, can (on my external router) implement different security polices and Internet access policies for each VLAN, etc.  I have a more extensive configuration and management UI just for WiFi than the XB6 has for everything.

 

The downside to business-grade network gear is that it also lacks the conveniences and functions that most people want and expect; things like making it easy to add devices to the network using WPS, parental controls, etc. nor can you manage everything end-to-end using a friendly mobile app.  And you will have to support all of that complexity on your own.

 

There are ways to do all of the things that you want to do.  Business-grade network gear is probably overkill, but you can't get the level of control that you desire with a consumer-grade network gear... although, if installed properly, you will get a WiFi network that performs well and "just works" with a minimum of fuss to manage it, and full technical support when you need it.



TheButters
I've Been Around
Posts: 1

Re: How to disable or turn off Band Steering?

I am having the same problem and do NOT have the option of disabling band steering. Not in the app, not on the web, not on the modem admin page. 

AntonioD
I've Been Here Awhile
Posts: 2

Re: How to disable or turn off Band Steering?

Thanks to the previous contributors on this topic.  It's disappointing that Rogers doesn't have good educational resources to avoid having customers frustrated with using the XB6 modem specifically (a.k.a. Rogers Ignite service).  

Here's my recent story that I wanted to share so others may hopefully benefit.

Firstly, it is really disappointing that Rogers technical help will give you a different story every time you call.  

Since the start of September when my children started online classrooms, one bedroom upstairs was having connection issues to the XB6 modem.  I called Rogers and they suggested the Pods.  I didn't even know that was an option (for free).  I naturally said yes - not knowing what would ensue.  Firstly, I lost control of the admin managed options on the modem through 10.0.0.1 - fair enough, I accepted it in the hopes this would resolve my issue.  Then I started having connection issues with my iPad 2g with constant dropping of the WiFi signal.  I called recently to complain about it.  Long story short - after persistence - I requested that Rogers split my 2.4GHz and 5GHz WiFi band and to disable band steering.  Only learned of this term through speaking to several different technicians.  Unfortunately, one will never know to find this forum because this term is not commonly used.  I only found this forum after learning the term and searching for it.  Turns out my suggestion worked!  My iPad is now able to connect through the Pods on the 2.4GHz spectrum, although I don't know if this is the best solution yet.  I may end up getting rid of them if they aren't performing well.  As I reflect on the real issue of my iPad connection issues, I believe it has to do with the 802.11 band steering that was occurring to push the device to the 5GHz spectrum (which on the XB6 is 802.11 ac).   The iPad 2 is only capable of 802.11a/b/g/.  The technician set the 2.4GHz spectrum to g/n and that has worked!  For those interested, here are the 802.11 standards for reference:

Wi-Fi generations 1–6:

1g 802.11b

2g 802.11a

3g 802.11g 

4g 802.11n 

5g 802.11ac

6g 802.11ax

 

In summary, I now have 2 SSID's - one for 2.4GHz and the other for 5GHz.  I was able to re-connect devices such as my smart plugs and washer/dryer to the 2.4GHz SSID since these devices require the 2.4GHz spectrum.  This whole process was completely frustrating as the other posters have described in this forum.  I am still disappointed in losing control of the modem - I can't even change the password because if I do that, the modem will reset band steering and disable my two SSID's into one again.  I may come back to this post in the future if I am able to request Rogers to give me back access to the modem.

 

 

Jerry7
I've Been Here Awhile
Posts: 2

Re: How to disable or turn off Band Steering?

This may help others because it worked.  I just installed Ignite however an older (802.11 b compatible only) device that I have did not connect properly.  I took my old 2.4 GHz wireless router and set it next to the Ignite Gateway. I installed an ethernet cable from the Gateway to the old router input.  The old router has a different SSID name than the Gateway.  Older 2.4 Ghz devices are set up to the older SSID. Newer devices are set up to the Gateway SSID. No Band Steering disabling required and any future reset of the Gateway will not require redoing anything.

KASL
I've Been Around
Posts: 1

Re: How to disable or turn off Band Steering?

Last night I connect a pod in my house and it connected to the 2.4 network. But now my 5G has disappeared off of all my devices and even on my ignite app.

-G-
Resident Expert
Resident Expert
Posts: 1,972

Re: How to disable or turn off Band Steering?


@KASL wrote:

Last night I connect a pod in my house and it connected to the 2.4 network. But now my 5G has disappeared off of all my devices and even on my ignite app.


As far as I know, as soon as you connect an Ignite WiFi Pod, band steering gets enabled automatically (the Pods require it) and there is no way to disable it.

 

https://www.rogers.com/customer/support/article/how-to-ensure-bandsteering-is-on-for-the-rogers-igni...