Welcome to the Community @ce
To change your primary email account, you would need to get in touch with Rogers. Depending on your package you should be able to create a secondary email and ask to have it changed to the Primary email account.
Find instructions on how to create a secondary email address here
If you are looking to have this done by the Support Team on the Community Forums, Let me know so I can have someone reach out to you via Private Message.
you can't,, , you get to the my account under the gear when you login, go to manage accounts, and all their links are all down,, all you get is cant connect 404 errors ie,, theres a section to switch secondary to primaries -- That link doesn work, In fact all those links are dead ends
Calling someone on line is also another challenge, Once you finally get on line - wait times for me took just under an hour and if you go away when they reply and you dont respond because you took a bathroom break after waiting so long boom they drop your feed like a stone
and you got to start all over again,, very frustating,, been trying for several days - Hey Rogers fix your dead links,
Please try again to contact tech support. We are there to help and I'm sorry about the call being disconnected. Dead air (no response calls) are disconnected after 30 seconds. We are open 24/7 as well.
I cancelled my rogers account a long time ago but for some reason my rogers primary email account never got cancelled and remains active. How do I get rid of it? Every time I call Rogers they want an active account info. to connect.
Complete idiotic process for 2018. Rogers should make this possible through My Rogers. I haven't got hrs to wait then get disconnected. Terrible service. Looking into Bell. My connections drops about 5x's/day. If I was head of their Network Team, I'd replace them all.
I agree that it should be a little more user friendly to change it over..
As for your other part.. 9/10 times when you are getting drop outs like that, its more a local signal issue.. from the local node, street, box, to the house or inside.
Its still up to rogers to fix this issue.
BUT, its not like they monitor users uptime 100%, and any little drops, etc.
When there are issues, the user needs to call in, and get a tech out to look and correct things.
I have had techs out many times.. but with that have a pretty perfect signal. And I have probably a 99% uptime.