How Can I Recover My Rogers Email Address from a Disconnected Account?

[Tzad]

Hello,

I had a Rogers email address, which my father set up for me as a child. I grew up using this email exclusively. I have many services and accounts associated with this email. My father recently moved to another country and cancelled his Rogers plan without telling me. I now do not have access to this email any longer. In a frantic attempt to regain access to this email, I signed up for Rogers' Ignite Internet service. When I went to create a Rogers email equivalent to the one I previously had before my father cancelled his service, I was denied. I thought that this email address is 'unclaimed' (becomes up-for-grabs once the account its associated with has its service disconnected) and all I'd need to do is sign-up to Rogers again to claim it. I setup my Ignite modem, and signed up for Ignite.

My father has all his previous information (account number, bills, eccetera) and is fully in cooperation with transfering my childhood email to my newly created Ignite account; but, we're not sure how to go about doing this.

What is the best way to reclaim my email address?

I would be totally devestated if I lost acccess to this email permenantly. 

[Tzad]

Note I don't care about my previous emails. If Rogers wipes an email inbox clean upon service disconnect, that's fine with me. The most important thing for me at present is to regain access to the email address itself.

[-G-]

@Tzad  As far as I know, there is no documented procedure for reactivating email accounts that got closed but I am sure that there is some way to do it.

As a first step, I would recommend that you send a private message to @CommunityHelps  and ask for their assistance.  They would almost certainly be in a better position to help than, say, telephone Tech Support.

The first thing that somebody at Rogers needs to figure out is how to get a Rogers.com email account re-activated, and that would involve working with the support teams at Yahoo.  If this can be done, hopefully all that your father then needs to do is authenticate himself to gain access to his old account and request that your (and perhaps other family members') email accounts get transferred to your Rogers account.

[Tzad]

I have messaged them, thank you for the suggestion, I'll keep you posted.

[Tzad]

For those in a similar boat, I got it resolved and regained access to my account. It also contains all my emails.

This is what I did:

1. Call Rogers Ignite technical support, have the account number of the deactivated account and the account owner. In this case, it was my father. They needed his verbal consent and confirmation that he was the owner of the deactivated account / email addresses.
2. Ask for the transfering and activation of the deactivated emails to your Rogers Ignite account.
3. Have technical support issue the activation and the move.