Re: Hitron modem freezing AND how to setup/connect ethernet cable to Hitron
@grusz the modems that Shaw and Rogers provide to their customers are essentially the same, with minor variations on the firmware. Shaw is much much more restrictive in the configurations that they allow, opting for a tightly controlled pass-through mode instead of a user controlled full Bridge mode that Rogers allows, which in turn allows the customer to use their own modems. The Bridge configuration allowed by Rogers also allows all four ethernet ports on the modem to connect to external devices. Two of those devices will receive IPV4 and IPV6 addresses, and the remaining two will or should receive IPV6 addresses only. Fwiw, Rogers and Hitron have been far more proactive, compared to Shaw when it comes to addressing modem issues.
As @RogersMoin points out, have a look at your tv configuration for an ethernet setup or test mode. That might require activation in order to permit the tv's ethernet port to operate.
On the modem side, log into the modem and navigate to the ADVANCED .... SWITCH CONTROL tab on the right hand side. Ensure that the ports are enabled. When they are enabled, they should show the connection rate and whether or not the port is operating in Full Duplex mode or other mode.
Are you connecting the modem and tv via single run, commercially produced cable, or are you using house ethernet cabling to connect the tv? If you're using house ethernet cabling you would have to know that all of the cabling and wallport connectors are operable, and they would probably have to connect thru an ethernet switch which is usually located in the structured wiring panel, where the house cabling originates.