Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

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Datalink
Resident Expert
Resident Expert
Posts: 7,237

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

@sagaboi you can run a router with the modem either in Gateway or Bridge mode.  Ideally the modem would be running in Bridge mode if you wanted to use the router as the network firewall and DHCP server.  That's a normal configuration.  If the modem is running in Gateway mode with the router running in full router mode what you have is a double NAT situation, first thru the modem, and then thru the router.  That isn't ideal, especially if you have to run any port forwarding for applications or games.  It will work with or without the router firewall up and running.  The modem will act as the DHCP server for anything connected to it, including the WAN address for the router.  The router will then take that address and use it as the base address for its connected devices if you don't override the routers LAN IP address range.   If you adjust the routers LAN IP address range, as long as the address range for the router is beyond the IP address range for the modem, this will work.  Now if you happen to have IPV6 up and running I believe this will work all the thru to the devices that are connected to the router but don't quote me on that on.  

 

As for the router firewall, if you have it up and running you will have a walled off network within a network.  There are arguments for and against, but, at the end of the day this will work.  One exception will be if you are trying to reach a device which is connected to the router from a device that is connected to the modem.  Its possible that you might see issues in reverse as well.  I'm thinking specifically of a printer attached to the modem, and, you're trying to print from a device connected to the router.  There should be traffic back and forth from the device to the printer, but, I suspect that the router firewall would stop the return traffic to the device.  Once again, don't quote me on that one.  A small test would confirm or contradict that theory.  

 

As far as the router losing speed after the power outage, that would suggest to me that the CMTS also lost power but didn't return to its original state when it was powered back up.  There is no logical reason for there to be a speed issue with the modem in Bridge mode.  There have been issues with D-Link routers and the 4582, but I believe that was resolved months ago.  So, there might be an issue afoot with the CMTS and 4582 (in Bridge mode) with certain routers connected.  That would take a network engineer to look at the CMTS configuration and its files to determine if anything is amiss.  Tech support wouldn't be able to do anything about this issue.  

 

When you said that "After the outage was over, I had the problem of slow download speeds and slow internet browsing through the router but when I connected my pc directly to the CODA 4582 modem, the speed was normal (>300Mbps) and internet browsing was fast.", was that with the pc connected via ethernet to the router?

 

Can you log into the modem and:

 

1.  confirm which Software (firmware) version is loaded, as indicated on the Status page.  That page is displayed automatically when you log into the modem. 

 

2.  navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream table (and everything in between) and paste it into a post.  The copy and paste process with paste in the text contents of the table.  Those tables are the cable signal levels and signl to noise ratios.  I'm just wondering at this point if there are any signal issues on the go.  

 

Edit:  I've sent a request to @RogersDave to have a look at this.  He's a Network Architect with Rogers who can address this issue at some point.  It won't be soon as he hasn't been in the forums lately, but, it will be on the list of items to read thru. 



sagaboi
I've Been Here Awhile
Posts: 2

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

Thanks @Datalink for such an informative response.

 

My CODA software version is 2.0.10.28T2

DOCSIS WAN page:

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 6.800 7 38.605
2 855000000 256QAM 10.700 3 38.983
3 861000000 256QAM 10.100 4 38.983
4 579000000 256QAM 6.300 5 38.983
5 585000000 256QAM 6.600 6 38.983
6 849000000 256QAM 10.900 2 38.983
7 597000000 256QAM 7.200 8 38.983
8 603000000 256QAM 7.400 9 38.983
9 609000000 256QAM 7.600 10 38.605
10 615000000 256QAM 7.500 11 38.983
11 621000000 256QAM 7.400 12 38.983
12 633000000 256QAM 7.300 13 38.605
13 639000000 256QAM 7.800 14 38.983
14 645000000 256QAM 8.000 15 38.983
15 651000000 256QAM 8.300 16 38.605
16 657000000 256QAM 8.400 17 38.605
17 663000000 256QAM 8.100 18 38.605
18 669000000 256QAM 9.000 19 38.983
19 675000000 256QAM 9.200 20 38.983
20 681000000 256QAM 9.300 21 38.605
21 687000000 256QAM 9.200 22 38.983
22 693000000 256QAM 9.500 23 38.983
23 699000000 256QAM 9.800 24 38.605
24 705000000 256QAM 9.300 25 38.605
25 711000000 256QAM 9.500 26 38.983
26 717000000 256QAM 9.900 27 40.366
27 723000000 256QAM 9.700 28 38.983
28 825000000 256QAM 11.700 29 38.983
29 831000000 256QAM 11.400 30 38.983
30 837000000 256QAM 11.500 31 38.983
31 843000000 256QAM 11.100 32 38.983
32 303000000 256QAM 1.000 1 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 2.299999
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 39.250 2 6400000
2 38596000 ATDMA - 64QAM 42.000 3 3200000
3 30596000 ATDMA - 64QAM 39.250 1 6400000

 

This is my 3rd time posting a reply. Hopefully it goes through this time.

letmein9
I've Been Here Awhile
Posts: 4

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

Man i'm glad i stumbled on this.

I'm having the same issue but with my brand new TPlink ARCHER 3200

 

Rogers tech had checked my modem said everything was fine, then decided to unbridge my modem to test.  It broke my whole home network.

 

the speeds improved after taking it off bridged mode.

 

The rogers equipment is terrible, hence the reason why people including myself get 3rd party router.  Does the beta firmware fix this issue?

 

Why does rogers essentially throttle your connection if you do not use the router on their hardware.

 

 

 

Datalink
Resident Expert
Resident Expert
Posts: 7,237

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

@letmein9, Rogers does not throttle data rates if you're using a third party router.  The issue with the D-Link routers was due to some unique method of communicating with an upstream modem.  The 4582 modem firmware was changed to accommodate the D-Link router.  

 

For a new router or for a change in modems, I recommend running a factory reset on the router.  That usually resolves the problem.  So, kick the modem back into Bridge mode, and as that is occurring, initiate a factory reset on the router.  Give that a go and see how it turns out.  

 

Having done that, if you still have a problem with the data rate thru the router, leave the router running and pull the power from the modem.  Wait 10 to 15 seconds and plug it back in to force a restart.  

 

Let me know if this resolves the problem.



navin89
I've Been Here Awhile
Posts: 2

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

I was having the same issue with a Linksys router when using bridge mode, I had to remove my custom dns entry and use rogers dns. I'm on firmware 2.0.10.28T2 and hoping to get a new version.

 

 

letmein9
I've Been Here Awhile
Posts: 4

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

@Datalink I've done that already, unfortunately it doesn't resolve the issue. 

 

 

 

 

 

gp-se
I'm an Advisor
Posts: 1,143

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode


@letmein9 wrote:

@Datalink I've done that already, unfortunately it doesn't resolve the issue. 

 

 

 

 

 


Have you verified your TP-Link is running the latest firmware? Also disable any QOS and packet filtering on the TP-Link then try again. I've been running my modem in Bridge Mode for years without any issues getting the speeds my package includes. I am using a TP-Link Archer C3150 running in access point mode behind a pfsense box. 

letmein9
I've Been Here Awhile
Posts: 4

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

Running latest firmware, there is no QOS in the new TPlink firmware, its called Bandwidth Control and that is disabled.

I did a test at fast.com (Rogers tech said to use this site for speedtest), and for a 500U package i got 60MBS

kszeto0209
I've Been Here Awhile
Posts: 4

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

I have the same issue with my D-Link DIR-868L router connected to the CODA-4582 modem.  I found no difference in speed between bridged mode and gateway mode.  


sciaticman
I've Been Here Awhile
Posts: 3

Re: Hitron CODA-4582 will not allow internet access for dlink DIR-850L after bridge mode

Just bought a DIR-882 and having the same issues.....

 

Rogers Gigabit, had service tech come out to house and "while here" (magically boosted my internet....) was able to scheme 500+ Mbps. As soon as he left the premises......back down to less than 100 Mbps.......hmmm.

 

Coda 4582 (Software Version 2.0.10.34T6) Residential Gateway Function disabled,

D-Link AC2600 DIR-882 (Firmware 1.10)

 

Wired PS4 getting 137 Mbps download, 2.6 Mbps upload

wifi laptop (new 2018) 67 Mbps download, 32 Mbps upload

 

 

Any suggestions?