Hitron CGN3 - can't connect after cable reconnected

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I've Been Here Awhile
Posts: 4

Hitron CGN3 - can't connect after cable reconnected

Hi,

 

I had to disconnect my modem from the cable yesterday. 

After connecting it back only power light is lit. everything else is dead. 

I'm not sure what to do now.  Please help.

 

Tomas

 

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Resident Expert
Resident Expert
Posts: 13,823

Re: Hitron CGN3 - can't connect after cable reconnected

Hmm.

Nothing else changed?  No other cables un plugged durring it, the cable from the wall, etc?
Check all the connections, etc.  Make sure they are all tight.  Make sure they are all ok.. (like on the one going into the modem the wire in the middle is still there).

 

Beyond that.. nothing else should really prevent it.. its not that if you have it unplugged for X amount of time, that it wont load back, etc.



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Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: Hitron CGN3 - can't connect after cable reconnected

Hi @zetorg

 

Welcome to the Community! 

 

Have you tried to do a hard reset on the modem?

 

If not can you try this and let us know the result. Feel free to swap your rental modem at any Rogers Plus location as well.

 

Kind Regards, 

 

RogersAliciaG

I've Been Here Awhile
Posts: 4

Re: Hitron CGN3 - can't connect after cable reconnected

I did, a few times. Didn't help.

I've Been Here Awhile
Posts: 4

Re: Hitron CGN3 - can't connect after cable reconnected

I checked all the cables, also a few times. I disconnected them and connected back. Nothing.

Resident Expert
Resident Expert
Posts: 13,823

Re: Hitron CGN3 - can't connect after cable reconnected

Only thing i can think then is the modem is fried.

If you have a local rogers store, go in ans swap.

Or call in, see if they can get a tech out ASAP.. to swap the modem and check everything else.