High Speed Internet Issue Impacting some Customers with Hitron Modems

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Community Manager
Community Manager
Posts: 3,365

High Speed Internet Issue Impacting some Customers with Hitron Modems



Some Rogers High Speed Internet customers who have Hitron modems are experiencing service issues. So that you can get back up and running as quickly as possible we’re asking that you swap your modem at one of our retail locations.


For your convenience, some of our retail locations have extra modems in stock:




Fletchers Meadow, 17 WORTHINGTON AVE.

Hurontario, 10025 Hurontario St.

Lisa Street, UNIT C1, 16 LISA STREET

Bramalea City Centre, 25 Peel Centre Dr.

Shoppers World, 499 MAIN ST SOUTH

Woodhill Center, 9025 AIRPORT ROAD UNIT

Brampton Campus, 8200 DIXIE RD.

Bovaird, 9980 AIRPORT RD



Bloor Street East, 333 BLOOR STREET EAST

Bloor West, 2248 Bloor Street, West

Port Union, 6758 Kingston Rd Unit 12

Etobicoke, 3015 BLOOR STREET WEST



Mount Joy, UNIT #1B3-9275 MARKHAM RD.

Markville Mall, 5000 HWY 7, EAST, UNIT # 412

High Glen, UNIT 1C - 7690 MARKHAM RD.

Cachet Village, 2880 MAJ. MACK. Dr. E.




Stone Road, 492 Edinburgh Road South

Stone Road Mall, 435 STONE ROAD W




Georgian Mall, 509 BAYFIELD ST. N

Barrie Park Place, 130 LIVE EIGHT WAY



Unit 227 - 2379 Highway 2


St. John’s

Topsail, 390 TOPSAIL ROAD

St. John’s, 22 AUSTIN ST



Alternatively you can go any of our Rogers retail locations. Click here to find a store in your area.



For any active and ongoing discussions, please visist: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/299...



Solved! Go to Solution.
Community Manager
Community Manager
Posts: 3,365

Re: High Speed Internet Issue Impacting some Customers with Hitron Modems

Hello Community,


The issue we were experiencing with some Hitron modems is now fixed. We apologize for any inconvenience and thanks for your patience. If you’re Hitron modem is still not connecting, please swap it at a Rogers retail store.