So Rogers Gigabit is available in my area, so I signed up... checked the postal code and everything beforehand to confirm.
Tech came today, gave me this modem: CGNM-3552-ROG
Upon logging in, it says:
The speeds I am getting from SpeedTest are ~97Mbit/s not 1000Mbit/s down and 4-7Mbit/s UP
Clearly this is... terrible.
Is there a new firmware I need? A new modem? The tech just isntalled and left, "within specs" he said... didn't even do a speedcheck on his own terminal...
Exact same issue here. Techinician came installed the "new" gigabit router. Literally no difference in speed, if anything it was worse. We payed 200$ for a new router, and still, wired gets around 600mbps and about 7mbps. Still pretty good, but no where near what they promised. wireless gets like 20-25mbps and 3-4mbps upload. Pretty terrible if you ask me.
When rogers provides a lousy modem (which all of the hitrons are), you cannot expect performance. Unfortunately, rogers seems to have signed a not so good contract with hitron and us customers are stuck with them. It is too bad they could not go back to a better modem - one that they used years ago and far superior to these hitrons.
@Gdkitty - Where do I get the modem signal strength from 192.168.0.1 ? DOCSYS WAN? If so: See below.
Yes Speed tests are over wired... my old provider used to give me over 10mbit upload no problem. Considering this is a 1000/50 package, and I can get atleast 150DOWN, I should be able to get atleast clos to the 50 UP I pay for.
It's not the wire, as I can easily transfer between PCs (LAN) at the max 120MB/s speeds
I am doing speedtest on both speedtest on net, and http://speedcheck.rogers.com/en.html << this Rogers one is faster, as I imagine I am hitting their own servers for a inflated number, and as expected the "Rogers" test does give me a higher #, but still nowhere close to the 1000/50 that I am expecting
This menu displays both upstream and downstream signal parameters
|Gateway IP Address||REDACTED|
|DHCP Lease Time||😧 00 H: 01 M: 00 S: 00|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||23700000||ATDMA - 64QAM||39.000||2||6400000|
|2||38596000||ATDMA - 64QAM||41.500||3||3200000|
|3||30596000||ATDMA - 64QAM||39.250||1||6400000|
@negativefusion, your signal levels and signal to noise ratios are all good. I don't expect to see any issues with those at all.
First thing I would do is run a factory reset on the modem. That might just resolve the problems you are having with low download and upload speeds. Please let me know if that does resolve the issue.
Next I would check the connection rate with the modem. Look at the back of the modem, specifically the connected port LED. For a 1 Gb/s connection rate to the follow-on device, that port LED should be flashing amber. A green flashing LED would indicate a 10/100 Mb/s connection rate. If you know that the connected device has a gigabit port on it, and the LED is green, that would indicate that:
1. The ethernet cable is not connecting properly at either end. Pull the connector out and reconnect it, at both ends.
2. That the cable is damaged in some fashion and no longer supports any rate above 100 Mb/s. If you have a spare cable around that you know is serviceable, give that cable a try.
Next thing that I would do is call tech support and ensure that the modem has been provisioned for 1 Gb/s service.
After that, I would delete the existing network profiles from the pc or laptop that you are using. They will be rebuilt by the operating system.
For yourself and for @rheyadolfo, you should know that there is a secondary beacon transmitting from the CGNM-3552 and recently updated CGN3 series modems. This is a recent development. For some reason this is having a negative impact on the wifi performance of the modem. In theory, there shouldn't be a negative impact but for some reason there is. It's on the list of issues to address. If you load inSSIDer, which is a wifi monitoring application, you can determine if that secondary hidden SSID beacon is transmitting from the modem. Note that the link below is for the last freebie version. It doesn not display the 802.11ac networks operating in the 5 Ghz band. There is a new version out that will display those, and which will work on a "normal" 802.11b/g/n wifi pc or laptop by processing the transmit headers used for wifi network operation and then displaying that data.
If the both of you log into your CGNM-3552, you will probably see V22.214.171.124 listed as the Software Version (Firmware). If that is the case, please request the latest version which is 126.96.36.199. That resolves the issue of dead LAN ports occurring when the modem is connected to a Casa Systems CMTS, and problems connecting to Chromecast devices. Please have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 188.8.131.52.
When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message. The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem. The Cable Modem MAC Address and S/N can also be found on the back of the modem.
After the update, please run a factory reset as indicated in those instructions, and when all is said an done, run a speedtest using the www.speedtest.net Toronto Telus or Toronto Beanfield servers. Try http://speedtest.fibrenoire.ca/beta/ as well for comparison purposes.
Those levels are all high, but I've never heard of high levels causing a modem to reboot. Low signals yes, high signals no. I'd call tech support and ask the CSR to run a signal check on the modem. At the very least, I think you might see a tech out to install a signal attenuator on the line to drop the downstream levels and push up the upstream.
@Datalink thanks for the detailed post...
- Since the time of my original post, my download speeds have increased overnight to ~450Mbps according to Roger's own inflated (i.e. unreliable) speedtest results.
- Speedtest.net gave me results around ~250Mbps down.
- Since the time of my original post, my upload speeds have decreased overnight from the 7Mbps I was getting to 3-4Mbps. Still nowhere near the advertised 50Mbps upload.
- The fact that I am now getting ~450Mbps down shows that I am certainly past the 100Mbps that I was originally getting, just nowhere close to the ~1000Mbps I should be.
- My comps are fairly high end (core i7) with the appropriate gigabit network cards. I can transfer between comps at ~115-120MB/s (close to Gigabit speed). So it is not a cable issue or a profile issue.
Finaly, the installation was done just yesterday as I said. The modem was brand new, with .21 firmware installed. I was told above that .22 firmware means I can not call tech support. And as a new user, that is absolutely ridiculous.
I called tech support in today, and after an hour of the guy trouble shooting my line to tell me everything seems ok... the phone mysteriously got disconnected.
Either way, I did "factory reset" as you said, and my speed results now are:
Speedtest.net back down from the overnight boost of ~250Mbps to ~110Mbps || 4Mbps upload
Roger's own unreliable Speedcheck.Rogers gives me a inflated result of ~458Mbps down and ~5.2Mbps upload
If Rogers is unable to resolve this issue in a timely manner, I will be inclined to simply cancel the service.