Find, Change or Reset Wi-Fi Password

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Velvet66
I've Been Around
Posts: 1

Re: Find, Change or Reset Wi-Fi Password

I'm not a techy girl WHATSOEVER!! I will need to be walked through it step by step...please help!
RogersZia
Moderator
Moderator
Posts: 1,348

Re: Find, Change or Reset Wi-Fi Password

Hello @Velvet66,

 

Welcome to the Rogers Community Forums!

 

You've definitely come to the right place! Do you know what kind of modem you currently have? 

 

Please check out the video on the knowledge base article How To: Change Your Home WiFi Password for step by step instructions :). 

 

You can also check out Change WiFi Password Using the MyWiFi App and How to Find or Change your WiFi Password for the Rogers Ignite WiFi Gateway Modem for further assistance.

 

Let us know if you have any follow up questions.

 

 

 

RogersZia

cristinakaveh
I've Been Around
Posts: 1

Re: Find, Change or Reset Wi-Fi Password

Hello I went to 192.168.0.1 as the videos advised but when I put my wifi password or the generic password in it does not let me login to enter a new password. Please help, the wait for help is 1 hour!!

RogersMoin
Moderator
Moderator
Posts: 1,964

Re: Find, Change or Reset Wi-Fi Password

Hello, @cristinakaveh.

 

Thank you for posting your concern, and welcome to Rogers Community Forums! 

 

What model of modem do you have? Were you able to change the password since you have posted it here?

 

We can provide accurate info on how to change your WiFi password once we know the modem's model. You can do a factory reset on your modem that should allow you to use the default credentials to log in and set up your WiFi network. 

 

You are also welcome to send us a private message at @CommunityHelps so we can help reset the admin password. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

 

Yakob
I've Been Around
Posts: 1

Re: Find, Change or Reset Wi-Fi Password

Hi, need to change my wifi password

RogersMoin
Moderator
Moderator
Posts: 1,964

Re: Find, Change or Reset Wi-Fi Password

Hello, @Yakob.

 

Welcome to Rogers Community Forums!

 

Thank you for posting your query in the Community; did you had a chance to browse through this thread?

 

Based on the modem you have the login instructions to the modem/app are slightly different. If you were not able to change your WiFi password, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin