Fibre Optic Issue Affecting Home Internet Connection

[Ankpreet]

Dear Rogers,

This post is in regards with ongoing trouble issue with our home wifi internet connection. We got the connection installed on April 9th, 2022 . For the past 2 and half month it was working properly but in the mid of June, it stopped working all of sudden and we contact Rogers Customer Care and they said the technician will come to check the issue. On checking, the technician said we do not have the designated FIBRE OPTICAL CONNECTION and he needs to address this issue to rogers, only then he will be able to make the internet work. Since then we are trying to contact Rogers back and forth and everytime we are getting a reply that “we are working to reslove the issue".

Today, it's been more than two weeks and we still haven’t heard anything back from Rogers. We are a family of 5, and 2 of us are working from home and 3 of us study online (we all are highly dependent on Internet). Since then they just allowed us 5 Gigabites of internet on our contact number.

I have few questions to rogers,
Will that be all to work from home and study online ? Our work is getting affected,
Will rogers pay for the expenses that we occured because of NO INTERNET CONNECTION,
Will ROGERS request the school for NOT SUBMITTING THE ASSIGNMENTS ON DUE DATES?

These are the services that we are paying for to ROGERS ????

Please either refund us and disconnect the connection so that we can get it installed from some other network operator or give us a solution to the problem beacuse its getting ridiculous.

Your reply will be highly appreciated.

Thanks & Regards
Ankpreet

*** Edited Labels ***

[Gdkitty]

Hopefully they can get you an answer @CommunityHelps 

If not, i wish you best of luck with whatever provider you choose in the future.

NOTE: Going with any 3rd party providers, you would need to check what type of lines they us, if they are using rogers lines, it would be the same issues with what your currently having.  Going with bell or something reselling off them, would use a different delivery method and possibly then work fine.

As well, unfortunately, with ANY residential service (rogers and others as well), generally have No guaranteed uptime. I go agree that they should compensate for any downtimes, thats a whole other argument.  
If you do need more garanteed uptime for work, etc, it might be better to look at business grade internet.  A little more costly sometimes, but they usually have SLAs (service level agreements) in place to guarantee uptimes.