FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 11

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Bug in Firmware 2.0.10.36T6? for CODA-4582U (HW revision 1A)

Hello,

 

I have noticed some issues with this firmware version, today I was getting 10-20% packet loss until I rebooted modem.

 

I don't know when I/or it was rebooted last. I do use a lot of bandwidth for games, work use. So something destabilized over time with this build.

 

Thanks,

Shawn.

Resident Expert
Resident Expert
Posts: 6,153

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@ffdhfhf there is a good chance that you have a cable or connector issue on the go.  That problem can be temporarily resolved by a modem reboot, but, the reboot doesn't solve the underlying problem.  No doubt there is the possibility that there might be a modem bug which takes a considerable amount of time to manifest itself, but, a cable and/or connector issues comes to mind when I see a packet loss indication such as yours.  

 

To determine if there is a packet loss problem with the external cabling or connectors:

 

1.  Run a trace to anywhere:  tracert www.google.com

2.  Take the second IP address in that trace which should be the Cable Modem Termination System address, and ping that address:  ping -t xxx.xxx.xxx.xxx

3.  Let that ping test run for a considerable amount of time.  I'm assuming that you have an unlimited account.  If so let that run overnight. 

4. Check the final results when you terminate the test.  Use Crtl + C to terminate the test.  If you have a packet loss situation still on the go, you should see that in the results of the ping test.  If you watch the test while its running, you might see the lost packets as they occur.  

5.  If you do confirm that there is a packet loss situation on the go, call tech support and advise the Customer Service Rep that your seeing packet loss between the modem and the CMTS.  Ask him or her to run a signal check on the modem.  That may or may not indicate a problem with the signal levels.  Its a one shot check, running only when requested by the CSR.  So, it may or may not catch a signal issue.  The ongoing ping test will pick up on packet loss issues.  The CSR can also run a ping test, either by pinging the modem, or by pinging the CMTS from the modem. 



I'm a Reliable Contributor
Posts: 610

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Good Afternoon Community,

 

I had to swap to a new CODA modem today(I believe it's my 6th CODA modem).

Who do I need to contact to register for the BETA program again?

 

Also, the tech told me the CODA modem was not the greatest but thankfully a new modem will be available this summer and should be much better.

 

What modem is he referring to? and what are the specs of this new modem?

 

@Datalink @RyzenFX @RogersIan

I'm a Reliable Contributor
Posts: 580

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@JohnBeaudin wrote:

Good Afternoon Community,

 

I had to swap to a new CODA modem today(I believe it's my 6th CODA modem).

Who do I need to contact to register for the BETA program again?

 

Also, the tech told me the CODA modem was not the greatest but thankfully a new modem will be available this summer and should be much better.

 

What modem is he referring to? and what are the specs of this new modem?

 

@Datalink @RyzenFX @RogersIan


@JohnBeaudin

I'm not really sure what modem it could be, but looking at the recent Hitron gateways approved by Industry Canada, it is definitely possible that  it could be the CODA-4589 or CODA-4680. I know for a fact that Rogers has/had plans in the past to introduce a second gateway, and I was hinted a while back that it could possibly be another Hitron modem.

 

However, I really hope Rogers plans to introduce a new modem with a Broadcom SoC. I also know for a fact that Intel has been struggling with DOCSIS 3.1 uplink, and that is why the launch has been pushed back multiple times and is also why our modems will require a firmware update for OFDMA to work correctly. Broadcom, on the other hand doesn't have these issue as their SoCs run very well.  

 

On another note, I was looking around and found that Bell is testing their new IPTV box, produced by Arris.

I'm a Reliable Contributor
Posts: 610

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Can @RogersIan confirm about the new modem?

I'm a Reliable Contributor
Posts: 580

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@JohnBeaudin 

 

Not so fast. He's most likely under NDA Smiley Happy

 

I'm a Reliable Contributor
Posts: 580

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersIan 

 

The new DOCSIS 3.1 spec (CM-SP-MULPIv3.1) has been updated with support with Low Latency DOCSIS, and aims to take the latency improvement found in active queue management, and bring the latency even lower. They say that low latency DOCSIS can be applied via software update through the modem and the CMTS. 

 

Is Rogers aware of this and are working with Casa/Hitron/Intel to implement this on the network? Theoretically, it sounds like a great QoS improvement and is easy to implement.

 

 

Low Latency DOCSIS info webpage: https://www.cablelabs.com/low-latency-docsis

I'm a Reliable Contributor
Posts: 610

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I am wondering the same thing, hopefully @RogersIan will come online soon..

I've Been Here Awhile
Posts: 4

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi there - wondering if you can help me out.

I recently moved and am having the same issue which you posted this as a solution. After pinging the IP for an hour, I didn't have any packet loss however my average ping was 50ms with a high of 900ms. I would guess this result isn't great however looking to confirm. Thanks! (I'm using the T6 firmware as well).

Resident Expert
Resident Expert
Posts: 6,153

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@ASimkins , can you let me know:

 

1.  what your ping target is; and

2.  what type of ping your're using, ICMP, TCP/IP, or UDP? and

3.  What you're using to run the ping test, Command line ping with text data, Command line ping using Wireshark to plot the data, or Pingplotter to run and plot the test?