FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 77

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersSergio

 

Do you have any new information for us about the upstream for docsis 3.1?

 

Thanks

Product Manager
Product Manager
Posts: 48

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mcsandy

 

Not sure how much has been shared in the past but I don't have the same involvement on the network side as Dave did.

From a device perspective we will need to make a number of upgrades to the device specifically the Intel SDK. I know we have seen some test builds that have been tested and we are making progress but not likely to see any significant updates for another month or two.

 

Cheers,

Sergio

I Plan to Stick Around
Posts: 77

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersSergio

 

Thanks. Noticing improved latency and streams seem to be more stable now since the firmware update. The auto quality function on twitch seems to lock into the source quality quicker now and doesnt drop down to 360p.

 

 

 

 

I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersSergio

You haven't mentioned any concern about the modem's DLNA media server, specifically on the issue of dropped devices in the course of normal use. What gives ? I still have to reboot  occasionally  to regain a connection. Rebooting the CODA must also restart the DLNA service. Have you asked the manufacturer about it ?

Product Manager
Product Manager
Posts: 48

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@deus

 

I have not forgot nor have i stopped pushing for the vendor to investigate this issue further. The problem is that it has been prioritized lower than other deliverables.

In a perfect world we would have been able to deliver a resolution by now but unfortunately the fact that we are yet to replicate and the uncovering of other issues like the OFDM issue we have not made the progress I would have liked.

 

I have once again raised this item to the vendor and will continue to push.

 

 

Sorry for not having better news

RogersSergio

I Plan to Stick Around
Posts: 77

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersSergio

 

Is the OFDM causing the issues with inconsistent speeds? Also was wondering why is only one OFDM channel being used? At the current package speed caps is it just not needed?

 

Thanks

I Plan to Stick Around
Posts: 112

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Ive gotten the new update, 35t1, seem to be much better SO FAR.

I havnt done any extreme testing, it was only flashed to me today, and it once again inturrupted important work I was doing, not too mention when the modem came back up on its own, I had LAN but not Internet and had to do a Manual reboot by unplugging the CODA to get my service back up.

 

but I have run a quick speed test, and Im FINALLY getting SOMTHING close to the service Im paying for, atleast not maxing out around 300Mbps as you can see by the last, oldest test below, but now im getting closer too 700, even tho Im on Gigabit and I KNOW my computer is capable of 1GBps not just 1Gbps. Ive done some EXTREME network card and processor testing in the last month to get this info, to completely proclude my computer as being any part of the cause of the low speeds.

 

Speed Test.jpg

 

As you can see, I used to max out at next too nothing on speed tests, but now im finally getting the service somewhat.... Ill need to run a bunch of testing this week and next before I know if the DHCP reservations or any others issues have been addressed fully in this build, but im guessing not.

 

@RogersSergio whats the deal here, I know you dont have as much activity on here or with the network side of things, but can you atleast give us some kind of time line for when these modems will be actually WORKING as advertised almost 2 YEARS AGO? Also, can you give some kind of explanation as to why 

Resident Expert
Resident Expert
Posts: 6,111

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@WestPoint@RogersSergio is out on vacation for the next two weeks.  

 

I suspect that the answer to your question is that the modem OFDM processing isn't doing exactly what it needs to do, at least not in all usage cases seen on the network.  This might be a case of "it looks good in the lab"  but real world performance is less than stellar due to issues such as less than ideal cabling in use, and noise ingress from cell phone systems and customer systems.  There is an update on the not too distant horizon which will include a new Intel Software Development Kit (SDK).  Hopefully that will improve the OFDM performance and bring about DOCSIS 3.1 upstream as well.  I haven't heard any dates for this to happen.  



I'm a Reliable Contributor
Posts: 609

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink

 

Last I heard the target dates were initially in 2017 then it got pushed to Q1 2018 and now I think that 2018 seems pretty unlikely and we might wait as far as 2019 before they begin the rollout.

I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@WestPoint wrote:

 

but I have run a quick speed test, and Im FINALLY getting SOMTHING close to the service Im paying for, atleast not maxing out around 300Mbps as you can see by the last, oldest test below, but now im getting closer too 700, even tho Im on Gigabit and I KNOW my computer is capable of 1GBps not just 1Gbps. Ive done some EXTREME network card and processor testing in the last month to get this info, to completely proclude my computer as being any part of the cause of the low speeds.

 

@RogersSergio whats the deal here, I know you dont have as much activity on here or with the network side of things, but can you atleast give us some kind of time line for when these modems will be actually WORKING as advertised almost 2 YEARS AGO? Also, can you give some kind of explanation as to why 


You have to remember that the service is advertised as, "up to 1Gbps down and 30Mbps up".  And these are speeds to Roger's infrastructure.  Once the packet leaves their network, it's best effort to whatever host you are connecting.  Instead of benchmarking with a single host, use multiple hosts and add the results to give you an indication of bandwidth, rather than speed available.  IMHO if you have only 1 host, the Gigabit service is not worth it.  I have since dropped down to 500u mainly because I think the extra $10 is not worth it. This is a shared infrastructure technology after all.   Hopefully, once they roll out the newer firmware that manages the upload bandwidth better, they can re-offer the, "up to 50Mbps up", package, or even more.