FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[User1445713]

If the CODA modem is rated 1 Gigabit and beyond then I don't see why we couldn't see 1 gigabit download speed. The modem should be the last bottleneck on the larger scale network. 

 As far as computer every one is different but new modern low power thin notebooks don't have problems with Gigabit speeds. I have 2017 Dell XPS 13" 3360, low power i7 2-core (15 Watts) CPU with solid state hard drive M.2 PCIe connection type. I can easily get 1Gb/s consistent speeds on internal network downloading file from NAS drive (107 megabytes per second on the Windows file copy chart) 35% CPU load. This is using LAN Gigabit Dell adapter to USB 3.1 Type C (Thunderbolt) as well as using Ebay inexpensive USB 3.0 to Gigabit adapter. I'm getting 200 Mb/s speeds using the same test on wireless. Laptop AC card is rated 866.7 Mbps and CODA 1733 Mbps.

Laptop can typically run all day on battery without even turning the fan on similar to tablets and phones.

Can't test CODA limits. Don't have Gigabit account 😉

[markopas]

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@User1445713 wrote:

If the CODA modem is rated 1 Gigabit and beyond then I don't see why we couldn't see 1 gigabit download speed. The modem should be the last bottleneck on the larger scale network. 

 As far as computer every one is different but new modern low power thin notebooks don't have problems with Gigabit speeds. I have 2017 Dell XPS 13" 3360, low power i7 2-core (15 Watts) CPU with solid state hard drive M.2 PCIe connection type. I can easily get 1Gb/s consistent speeds on internal network downloading file from NAS drive (107 megabytes per second on the Windows file copy chart) 35% CPU load. This is using LAN Gigabit Dell adapter to USB 3.1 Type C (Thunderbolt) as well as using Ebay inexpensive USB 3.0 to Gigabit adapter. I'm getting 200 Mb/s speeds using the same test on wireless. Laptop AC card is rated 866.7 Mbps and CODA 1733 Mbps.

Laptop can typically run all day on battery without even turning the fan on similar to tablets and phones.

Can't test CODA limits. Don't have Gigabit account 😉

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I would invite you over but ever since I got bumped from .19 to .23 and then .24 shortly after my speeds went from 925-950 down to 750 down just because of the firmware upgrade.  I would be more than happy to stick with .19 if issue wasnt for it no working with DLINK hardware in bridge mode.

[WestPoint]

@CommunityHelps @RogersDave

Ok. So everyone getting all those strange errors, Im telling you, TRY a factory reset, by unplugging all your devices from the LAN connections, and press the reset button on the bank with a paper clip for about 30secs then release.

leave all you connections un plugged, let the modem boot, it will eventually stating flashing your download and upload lights green, and it will redownload the v.24 firmware and reboot again.

Then try plugging in 1 device, a laptop or desktop to the wired LAN if you can, and do the inital modem setup with only that device connected, and then check your speeds using; https://speedcheck.rogers.com/en

ALSO NOTE, cat5 cables may not provide gigabit connections, even on short length, to guaruntee you are getting gigabit connection, use only cat6 cables and check your ethernet card when connected for either 100mbps connection or 1.0gbps.

If your using cat6 and all this doesnt work, try replacing the modem again to the new dual black dot modems, which I did myself, and then boot up the same way, only with one device and test.

My connection seems to be pretty good since i did this, I only went down once so far, and im still wokring on that with Rogers, as it seems any long-term connection sustained, seems to slow over time and then fail. My IP phone wont make more than about a 2 min call with hanging up, and my Xbox One S tried to download and install Star Wars Battlefront, approx. 42gb file, and it started at about 220mbps, but within 1 min, it dropped to 150mbps, then 75mpbs, then about 20mbps, then less than 1mpbs, litterally downloading at kbps for about 15secs, then it stopped, paused the download/install, and all my devices lost internet, but not IP adresses, and I was forced to do a manual reboot.

It seems, for the most part, they have stabilized the connections, as long as there isnt a sustained connection, lol, which is hilarous and just great for all us gamers and people with home offices and seniors with IP lifeProtect devices... *sarcasm*

Anyways, I hope that helps some people get to where they can be stable for the most part until Rogers can determine what the issue is....

[dallasdinatake]

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 6.199997

[blues_clues]

For those looking for an overall service experience rather than determining their local speed to Rogers' infrastructure, I would advise to run tests from this site: here.

[markopas]

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@blues_clues wrote:

For those looking for an overall service experience rather than determining their local speed to Rogers' infrastructure, I would advise to run tests from this site: here.

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Just tried this and it gave me less than stellar results (which I know are way below avg.) here at work and only completed 2 out of the 4 tests.

[JohnBeaudin]

I tried the sourceforge.net/speedtest on 250/20 with the original Coda Modem

Latency: 65ms

Download Speed: 363 mbs

Upload Speed: 30.8 mbs

Packet loss: 0%

The test rated my connection 4.4/5

On speedtest.net I usually get 330 down and 22 up.. 

[trafsta]

Sooooo it took around 36 hours but Rogers finally fixed their provissioning servers and got my new double-black-dot CODA-4582 up and running. I see it is on firmware 2.0.10.24. I never requested a trial firmware so I guess .24 is the latest firmware being pushed out to both regular users and trial firmware users? If thats the case, I guess there is no point in me asking to be added to the CODA trial firmware program right now, eh?

Here are my signal readings:

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	621000000	256QAM	2.900	12	36.610
2	561000000	256QAM	3.700	2	36.387
3	567000000	256QAM	4.000	3	36.387
4	573000000	256QAM	4.400	4	36.387
5	579000000	256QAM	4.100	5	36.610
6	585000000	256QAM	3.900	6	36.387
7	591000000	256QAM	4.000	7	36.387
8	597000000	256QAM	4.100	8	36.387
9	603000000	256QAM	4.400	9	36.610
10	609000000	256QAM	4.100	10	36.610
11	615000000	256QAM	3.600	11	36.610
12	555000000	256QAM	3.700	1	36.610
13	633000000	256QAM	2.900	13	35.780
14	639000000	256QAM	2.400	14	35.780
15	645000000	256QAM	2.000	15	35.780
16	651000000	256QAM	1.700	16	35.780
17	657000000	256QAM	2.300	17	35.780
18	663000000	256QAM	2.600	18	36.610
19	669000000	256QAM	2.800	19	36.610
20	675000000	256QAM	2.800	20	36.610
21	681000000	256QAM	3.000	21	36.387
22	687000000	256QAM	3.200	22	36.610
23	693000000	256QAM	3.200	23	36.387
24	699000000	256QAM	3.100	24	36.387
25	705000000	256QAM	2.100	25	35.780
26	711000000	256QAM	2.000	26	35.780
27	717000000	256QAM	1.700	27	35.084
28	723000000	256QAM	1.600	28	34.926
29	825000000	256QAM	0.500	29	32.321
30	831000000	256QAM	0.200	30	31.994
31	837000000	256QAM	0.300	31	31.915
32	843000000	256QAM	0.100	32	31.915
OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	290600000	YES	YES	YES	5.500000
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 16QAM	27.250	1	6400000
2	38595824	ATDMA - 16QAM	29.250	3	3200000
3	23700000	ATDMA - 16QAM	26.250	2	6400000
OFDM/OFDMA Overview
Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

I should mention I took out the "3db SAT4203 5-42MHz return path attenuator" because WITH it I was getting around 12-15mbit upload speeds (albiet the signal was showing around 30-32 dBmV for port ID 1 through 3) but WITHOUT it I am getting a solid 18-20mbit upload speed pretty much all the time. Strange... you'd figure the higher signal level would lead to better speeds (I assume the higher signal the better for upstream?)

My upload/download LED lights on the CODA modem are blue still, so that means I'm on DOCSIS 3.0, right? They'll turn purple when it's 3.1? Will the OFDM/OFDMA Overview above change the "State" from DISABLED to ENABLED also when I'm on DOCSIS 3.1? Just want to learn so I can recognize why my speeds start getting bad since I see so many issues with 3.1 over in the "CODA-4582 - Open Issues for Investigation" thread lol...

[at5]

Odd thing just happened right now with my Coda modem.  After losing internet on the work laptop, I went down to see the modem and all green lights with up/down flashing green.  Thought it was a firmware update so waited.  After more than 10 mins, logged back into the modem and same version .24 but lots of errors in the log file:

5	03/03/2017 12:41:33	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
6	03/03/2017 12:41:34	82000300	critical	Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
7	03/03/2017 12:41:34	82000600	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
8	03/03/2017 12:41:34	82000300	critical	Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
9	03/03/2017 12:41:34	82000600	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
10	03/03/2017 12:41:34	82000300	critical	Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
11	03/03/2017 12:41:34	82000600	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
12	03/03/2017 12:43:31	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
13	03/03/2017 12:43:37	82000900	warning	B-INIT-RNG Failure - Retries exceeded;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
14	03/03/2017 12:45:02	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
15	03/03/2017 12:45:10	82000900	warning	B-INIT-RNG Failure - Retries exceeded;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
16	03/03/2017 12:46:39	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
17	03/03/2017 12:46:42	82000900	warning	B-INIT-RNG Failure - Retries exceeded;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
18	03/03/2017 12:48:03	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
19	03/03/2017 12:48:27	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
20	03/03/2017 12:48:34	84000700	warning	RCS Partial Service;CM-MAC=;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;

Seems ok now after this incident.  First time this happened while I was using the internet since the upgrade to .24.  Was it some maintenence on the network? 

[gp-se]

@trafsta your upload signals are very low, with the new CODA modems upload signals are generally lower than the old CGN 3 Modems, but they still should be above 30. I would call tech support and see what they say. They can check the upload SNR levels, which we cannot see when we login to the modem.