FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Are you able to provide more context in terms of your setup,

 

1. What mode are you running your modem bridge or gateway? 

2. What are your signal levels? 

3. Are you achieving your speeds per plan? 

4. Are your issues encountered on WiFi, Wired or Both?

 

I have .33 and do not have the issues you are encountering running in bridge mode.   

Resident Expert
Resident Expert
Posts: 1,067

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@aube


@aube wrote:

I'm on firmware 4.5.8.33 on my CGN3ACSMR.  One thing that is causing problems for me is with Youtube and Netflix or other web videos formats, With 4.5.8.27 videos were starting immediately without any problems but now with 4.5.8.33 videos are buffering a lot and at times they freeze for a few minutes before restarting or I need to refresh the page to restart it.  I don't know if others are having similar problems but I think the firmware needs more work.

 

Etienne


The past few days I have been experiencing the same issues. However I have a CODA running in bridge mode, I think it may be a routing issue, rather than a modem issue. 

 



I Plan to Stick Around
Posts: 21

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

1. What mode are you running your modem bridge or gateway? 

      Gateway

2. What are your signal levels?

 
 
     
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1693000000256QAM2.3002338.983
2561000000256QAM-0.100237.636
3567000000256QAM-2.200338.605
4573000000256QAM-1.000438.983
5579000000256QAM-0.400540.366
6585000000256QAM-0.700638.983
7591000000256QAM-1.100738.605
8597000000256QAM-1.400838.983
9603000000256QAM-1.200938.605
10609000000256QAM-0.4001038.983
11615000000256QAM0.7001138.605
12621000000256QAM2.0001238.983
13633000000256QAM2.9001340.366
14639000000256QAM1.7001438.983
15645000000256QAM0.5001538.605
16651000000256QAM-0.3001638.605
17657000000256QAM-0.4001738.605
18663000000256QAM-0.4001838.983
19669000000256QAM0.1001938.983
20675000000256QAM0.5002038.605
21681000000256QAM1.0002138.983
22687000000256QAM1.6002238.605
23555000000256QAM1.300138.983
24699000000256QAM3.6002438.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM42.50026400000
238596000ATDMA - 64QAM43.75033200000
330596000ATDMA - 64QAM42.75016400000
3. Are you achieving your speeds per plan? 
 Ignite 100U
Untitled.png
4. Are your issues encountered on WiFi, Wired or Both?
     Mostly on wired.
I will probably try a hard reset tomorrow, maybe it's just what it needs to fix everything.
 
Edited later same evening:
Okay, so I decided to hard reset my modem anyway tonight and what do you know, everything is back to normal (Videos on youtube and netflix play as they should). Something I didn't know, a few weeks back and a couple a days ago, there has been a power failure during the night that lasted only 2 or 3 second, probably what affected my modem.
I Plan to Stick Around
Posts: 29

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

@OL1v3r what modem are you currently using?  That can be seen on the product sticker at the back of the modem.  It should be a CGN3xxxx variety or CODA-4582 which is the newest gigabit modem that Rogers has deployed. 

 

Can you log into the modem, navigate to the DOCSIS WAN tab, copy the Downstream and Upstream table and paste that into a post.  The copy and paste process will paste in the text contents of the tables.  The signal levels and signal to noise ratios which are in those tables will be of interest given your comments on disconnects.  

 

Are you seeing disconnects on ethernet or wifi connected devices or both?


I have the Coda 4582 modem. Here are my signal levels: 

---------------------------------------------------------------------------------

 
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM-6.9001240.946
2849000000256QAM-11.200237.356
3855000000256QAM-11.300337.636
4861000000256QAM-12.200436.610
5579000000256QAM-6.800540.366
6585000000256QAM-7.000640.946
7591000000256QAM-7.500740.366
8597000000256QAM-7.400840.366
9603000000256QAM-7.700940.366
10609000000256QAM-7.1001040.366
11615000000256QAM-7.0001140.366
12303000000256QAM-2.300140.366
13633000000256QAM-7.1001338.983
14639000000256QAM-7.1001438.983
15645000000256QAM-6.9001540.946
16651000000256QAM-7.0001640.366
17657000000256QAM-7.2001738.983
18663000000256QAM-7.3001838.983
19669000000256QAM-7.6001938.983
20675000000256QAM-7.4002038.983
21681000000256QAM-7.7002140.366
22687000000256QAM-8.3002238.983
23693000000256QAM-8.2002338.605
24699000000256QAM-8.8002438.605
25705000000256QAM-9.3002538.983
26711000000256QAM-9.3002638.983
27717000000256QAM-9.2002738.605
28723000000256QAM-8.9002838.605
29825000000256QAM-9.1002938.983
30831000000256QAM-9.4003038.983
31837000000256QAM-10.1003137.636
32843000000256QAM-10.7003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-3.900002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM29.25056400000
238595766ATDMA - 64QAM35.75063200000
330596000ATDMA - 64QAM32.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

 

 

I'm a Reliable Contributor
Posts: 579

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@OL1v3r Well here's one place to start. Some of your Docsis 3.0 downstream channels have a signal strength which are out of spec (-10 dBmV or even lower). This could be causing your disconnects in-game. Your best bet is to call into the Rogers internet support number at 1 855 381-7839 and let them know that your downstream signal levels are out of spec. They will run a test and it should automatically fail, which will require them to book a service technician to help improve your signal strength. 

 

Your upstream signal strength is fine, but your modem is running on Docsis 3.1 downstream, indicated by the stats under the OFDM downstream overview. You call also ask the customer support representative if the OFDM signal levels are in-spec. 

 

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@aube wrote:

I'm on firmware 4.5.8.33 on my CGN3ACSMR.  One thing that is causing problems for me is with Youtube and Netflix or other web videos formats, With 4.5.8.27 videos were starting immediately without any problems but now with 4.5.8.33 videos are buffering a lot and at times they freeze for a few minutes before restarting or I need to refresh the page to restart it.  I don't know if others are having similar problems but I think the firmware needs more work.

 

Etienne


@aube,

 

One more detail, are you watching these videos on an Android device or on something else?

 

Dave

I Plan to Stick Around
Posts: 274

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave

I had the exact same problem. YouTube videos lag on my pixel XL. On .31 firmware.

My coda is on .28t2 and the issue has not occurred
I Plan to Stick Around
Posts: 21

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave

 

I'm watching videos on my main desktop PC which is connected directly with my modem via ethernet cable and also on my android devices through wifi.

I've Been Around
Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

If your with Rogers get out quick. There are better providers that are local. I had a uninspected situation happen I fell behind my bill. After disconnection they keep billing me. I paid 260.00 remaining 325.00.
Was happy to have services again. 3 days later I've been disconnected again.

They said I have a past due amount of 190. I respect that it's my commitment. So I tell them I can do another 260 in three weeks.
They said I'll still have no service till then and you will be billed again.

If they disconnected you you should be able to catch up then have services restored not keep billing...

Rogers is the worst customer service I cancelled my service today and going local where you get help..  spread it around.  

I Plan to Stick Around
Posts: 69

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Does a factory reset revert ALL modems with trial firmware to production firmware?