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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

Ok, if you were getting gigabit speeds prior to loading .37

 

1.  Reboot or power cycle the modem.  Check the speeds after the reboot and if that has had no effect:

2.  Factory reset the modem.  Yup, its a pain to reload the various parameters, no doubt about it if you run the modem in Gateway mode.  Usually after an update, a reboot is required to get the modem back up to its normal performance, and, if that doesn't work, don't hesitate to run a factory reset.   From what I've seen dating back to the original Hitron CGN3 modem, its always been this way with Hitron modems, even though there's a reboot built into the update cycle.  

 

Now, food for thought, you can have decent looking signal levels and still get disconnects if there's a problem with the external cable or its connectors.  If you run a ping test to the CMTS, you will see if there is any packet loss between the modem and CMTS which is indicative of a cable and/or connector issue.  

 

To do this, run trace to anywhere, google for example:

 

tracert -4 www.google.com

 

With the modem in Gateway mode, or with the modem in Bridge mode followed by a router, the second IP address i the trace is the CMTS.  Ping the CMTS.  Note this should be done for both IPV4 and IPV6, but running a ping test using IPV4 is a start.  

 

Ping -n 3600 xxx.xxx.xxx.xxx      where xxx.xxx.xxx.xxx is the second IP address in the trace. 

 

That will run for an hour and then terminate.  The question is, are you seeing any packet loss for that period of time.  

 

You can run longer tests by simply increasing the number of pings from 3600 to your preferred number, or, run a continuous test until you terminate the test.  

 

ping -t xxx.xxx.xxx.xxx                  which will run until you stop it by using Ctrl c  (Control c).   

 

If you let that run overnight for example or during the entire day, it might show some interesting numbers. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

Good speed here but bufferbloat sucks.

 

2021-05-11_23-08-45.png

 

 

2021-05-11_23-18-02.png

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I plan to stick around

just did a factory reset.

 

speeds were gigabit for around 10 - 20 min or so.

 

now back to 10 mbps.

 

this is really frustrating. anyway i can default back to the production firmware or this modem is gone now?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

Very frustrating to say the least!!  You would have to send a message to @CommunityHelps to have your modem removed from the firmware test list, and ask if you can revert to the production firmware which I believe it .35

 

I'd be interested in seeing the signal levels just after a reboot when the speeds are running gig speeds, and then see the same signal levels when your speeds drop down to 10 Mb/s.  

 

Out of curiosity, are you using one or more Nextboxes for tv and a Home Phone service as well?  Just wondering about the presence of a splitter in the system, not that its going to make a huge difference.  Your previous signal levels looked ok, so, its pretty perplexing to see such a huge drop.  

 

Running a MoCA system by any chance?

 

Using all ethernet ports or just one or two?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I plan to stick around

no just have internet that's about it.

 

rebooted modem through interface. speeds are normal for now. here are the signal levels.  Modem is in bridge mode.

 

guess will message community helps to downgrade!

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2564.900740.946
2597000000QAM2564.199840.366
3603000000QAM2564.099940.946
4579000000QAM2563.599540.366
5585000000QAM2564.500640.946
6279000000QAM2560.900140.366
7609000000QAM2564.5991040.946
8615000000QAM2565.5001140.366
9621000000QAM2565.6991240.946
10633000000QAM2564.6991340.366
11639000000QAM2565.3001440.946
12645000000QAM2565.9001540.366
13651000000QAM2566.0991640.946
14657000000QAM2566.0001740.366
15663000000QAM2566.3001840.946
16669000000QAM2566.0001940.366
17675000000QAM2565.0002040.946
18681000000QAM2565.3002140.946
19687000000QAM2566.3002240.366
20693000000QAM2566.1992340.366
21699000000QAM2565.8002440.946
22705000000QAM2565.9002540.366
23711000000QAM2566.0002640.366
24717000000QAM2566.0002740.366
25723000000QAM2564.5992840.366
26825000000QAM2565.5992940.366
27831000000QAM2565.0003040.366
28837000000QAM2565.0993140.366
29843000000QAM2564.9003240.946
30849000000QAM2564.099240.366
31855000000QAM2563.200340.366
32861000000QAM2562.700438.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES1.799999
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13870000064QAM43.02046400000
22110000064QAM40.01013200000
33230000064QAM43.02036400000
42590000064QAM41.77026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

Ok, their still not too bad.  There is a difference however.  Have a look at the OFDM Downstream Overview.  Your previous post shows the OFDM channel running with receiver 1 where you had slower speeds.  This time around, you're running on Receiver 0 and your speeds, at least so far, are what they should be.  That might be something worth keeping an eye on.  I'd like to see what happens if and when the speeds drop.  Does the receiver flip back to #1?

 

What are you running for a router?

 

Just checked my 4582.  Its running on Receiver 0 this time around.  Looking back on my records, it flips every once in a while, so, there doesn't appear to be any pattern that I can see.

 

How far apart are the modem and router?  They should be several feet apart to ensure that there's no wifi EMI influence on the modem from the router's wifi transmissions. 

 

Fwiw, after I saw you're posts earlier on, I ran a couple of speedtests using the Speedtest.net Rogers Ottawa server.  I ended up with 940-943 Mb/s down / 32.8 Mb/s up.  That's a normal set of results for our location in Ottawa.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I plan to stick around

oh wow you could spot out a difference in the values but i could not. speeds are back to 10 mbps just within a few minutes of rebooting.

 

modem and router are quite far apart. I dont think its a router issue but will try to test speed directly wired to the modem as well. router is asus rt ac68u

 

only difference i see when modem has normal speeds is the plc power value

 

1.79 normal speeds

2.00 below normal speed

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

Very perplexing 😞  I'm running the 4582 in Bridge mode as well with an RT-AX86U behind it.  The AX86U is running Merlin's Asuswrt.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

fd123
I plan to stick around

similar setup in bridge mode with merlin xwrt getting 936.86/32.7

 

My signal strength is much hotter/higher than yours too. 5-7 dBmV

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@roy86 food for thought, ask @RogersIan to have a look at your modem and everything from the CMTS to the modem to see is there's any obvious answer to explain the speed drop that you see with 7.1.1.37 loaded. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I plan to stick around

thanks for your help. will do.

 

Just connected my laptop directly with the modem. Same slow speeds. Can rule out router issue.

 

Very strange. Never seen this before that a firmware can cripple a modem like this!

 

* Just an update right now. So I  live chatted chatted with an agent who did a refresh on the signal on the modem. As of now speeds are back to gigabit level and holding. May be a problem on the server side *.

 

learn something everyday!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I plan to stick around

Received update this morning. After Modem reboot....Download speeds consistent around 700 Mbps for 1GB service. Upload speeds significantly down to around 15Mbps. Sofar no other issues.  speeds.jpg   System Information

This menu displays general information of the device

Hardware Version

1A

Software Version

7.1.1.37

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

591000000

QAM256

3.400

7

38.605

2

597000000

QAM256

3.299

8

38.983

3

603000000

QAM256

3.299

9

38.983

4

849000000

QAM256

2.299

2

38.983

5

855000000

QAM256

2.700

3

38.605

6

861000000

QAM256

3.099

4

38.605

7

579000000

QAM256

3.000

5

38.983

8

585000000

QAM256

3.200

6

38.983

9

279000000

QAM256

1.799

1

38.605

10

609000000

QAM256

3.500

10

38.605

11

615000000

QAM256

3.400

11

38.983

12

621000000

QAM256

3.599

12

38.983

13

633000000

QAM256

3.799

13

38.983

14

639000000

QAM256

4.199

14

38.605

15

645000000

QAM256

4.599

15

38.983

16

651000000

QAM256

4.699

16

38.983

17

657000000

QAM256

4.800

17

38.605

18

663000000

QAM256

4.900

18

38.983

19

669000000

QAM256

5.000

19

38.983

20

675000000

QAM256

4.800

20

38.983

21

681000000

QAM256

4.800

21

38.983

22

687000000

QAM256

4.599

22

38.983

23

693000000

QAM256

4.099

23

38.605

24

699000000

QAM256

4.199

24

38.983

25

705000000

QAM256

4.199

25

38.983

26

711000000

QAM256

3.700

26

38.983

27

717000000

QAM256

4.000

27

38.983

28

723000000

QAM256

4.199

28

38.983

29

825000000

QAM256

3.400

29

38.605

30

831000000

QAM256

3.400

30

38.983

31

837000000

QAM256

2.799

31

38.983

32

843000000

QAM256

2.200

32

38.983

OFDM Downstream Overview

 

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

NA

NA

NO

NO

NO

NA

1

4K

275600000

YES

YES

YES

1.099998

           

 

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

32300000

64QAM

44.520

3

6400000

2

38700000

64QAM

44.520

4

6400000

3

21100000

64QAM

44.760

1

3200000

4

25900000

64QAM

44.520

2

6400000

5

0

QAM_NONE

-

---

1600000

6

0

QAM_NONE

-

---

1600000

7

0

QAM_NONE

-

---

1600000

8

0

QAM_NONE

-

---

1600000

OFDM/OFDMA Overview

 

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

0

DISABLED

0.0000

0.0000

0.0000

0.0000

0.0000

2K

1

DISABLED

0.0000

0.0000

0.0000

0.0000

0.0000

2K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Windwalker
I plan to stick around
Hardware Version1A
Software Version7.1.1.37

 

No change.  I get the advertised speeds. 

I'm running in bridge mode.

No issues accessing the modem log in page.

 

2021-05-12 Rogers Speedtest.jpg

2021-05-12 Fast Speedtest.jpg

 

 

 

 

 

 

 

 

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000QAM2560.2991138.983
2591000000QAM2563.400740.366
3597000000QAM2563.000840.366
4849000000QAM256-0.900240.366
5855000000QAM256-2.000338.983
6861000000QAM256-2.599438.983
7579000000QAM2563.700540.366
8585000000QAM2563.200640.366
9603000000QAM2562.400940.946
10609000000QAM2560.7991038.983
11279000000QAM2563.000140.366
12621000000QAM2561.5001240.946
13633000000QAM2561.0991340.366
14639000000QAM2560.0001440.366
15645000000QAM256-1.0001540.366
16651000000QAM256-0.4001640.366
17657000000QAM2560.2991740.366
18663000000QAM2562.7001840.366
19669000000QAM2563.5991940.946
20675000000QAM2563.2992040.366
21681000000QAM2562.5002140.946
22687000000QAM2562.2992240.946
23693000000QAM2562.4002340.946
24699000000QAM2561.2002438.983
25705000000QAM256-2.4002538.983
26711000000QAM256-3.5002638.983
27717000000QAM256-6.0002736.609
28723000000QAM256-8.7992835.595
29825000000QAM256-2.5002938.983
30831000000QAM256-1.0993040.366
31837000000QAM2560.0993140.366
32843000000QAM256-0.5003240.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES2.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13230000064QAM40.52036400000
23870000064QAM41.77046400000
32110000064QAM39.26013200000
42590000064QAM40.52026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I plan to stick around

Don't rule out your modem/router yet. Check for speed/duplex mismatches between both, in bridge and gateway mode. There was a old bug with router ports and speed/duplex. It may have reared it's ugly head again.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I plan to stick around

which bug is that? on the router or modem?

 

I am back to the terrible speeds again 😮

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

zardoz99
I plan to stick around

There is something SERIOUSLY wrong going on with this new firmware for me too.

 

Hardware Version 1A
Software Version 7.1.1.37
Gateway Serial Number  
HFC MAC Address  
System Time 2021-05-13 15:20:33

 

Since the update, the last two mornings I have run a speedtest and the rate has been very noticeably capped at 10Mbps up/10 Mbps down. It should be 250/20 (reported normally as about 320/21 by speedtest).

 

It's running in bridge mode to an Asus AC86U running the latest stock firmware.

 

A simple admin reboot of the modem restores the speed back to the expected values, with no other changes.

 

What I do see in the logs however is this, which I don't remember seeing before.  (obviously obfuscated)

1 05/11/2021 05:03:18 90000000 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=00:17:10:90:cb:1d;CM-QOS=1.1;CM-VER=3.1;
2 05/11/2021 05:03:21 82001200 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=00:17:10:90:cb:1d;CM-QOS=1.1;CM-VER=3.1;
3 05/11/2021 05:03:31 66030111 Alert CM Certificate Error;CM-MAC=:CD;CMTS-MAC=00:17:10:90:cb:1d;CM-QOS=1.1;CM-VER=3.1;

 

10 05/12/2021 15:29:56 90000000 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=CMTS-MAC=00:17:10:90:cb:1d;CM-QOS=1.1;CM-VER=3.1;
11 05/12/2021 15:30:00 82001200 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=CMTS-MAC=00:17:10:90:cb:1d;CM-QOS=1.1;CM-VER=3.1;
12 05/12/2021 15:30:09 66030111 Alert

CM Certificate Error;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

 

It's almost as if the modem is failing to get a valid bandwidth cap limit and defaulting to the bare minimum.

As a simple reboot fixes it, it's obviously not a permanent setting, and I assume that because the action taken is at my end, it's not a Rogers upstream equipment setting change.

 

If this is happening to anyone else, as appears it may be, this firmware is NOT ready for rollout.

 

(Removed personal information from post - RogersTony)

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I plan to stick around

finally.. same issue with me too.

 

But with me after a reset the speeds get restored but the capped speeds come back after a while.

 

https://www.dropbox.com/s/lyq1i3wr3bj418y/testresult.jpg?dl=0

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alborze
I plan to stick around

Hey all, personally for me it seems to have fixed some issues with very high pings/latency that I had on the previous .35 version of the firmware.  The speeds are absolutely fine and in fact have been stable since this firmware was pushed out for our Gigabit package.  One thing I did notice is that previous to .37 being pushed out, this was enabled and now it seems to have been disabled?  Not sure if that makes any difference or not as I'm not really sure what it does or doesn't do.

 

OFDM/OFDMA Overview - Disabled with .37, previously enabled with .35

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

Mine still shows where I live.

 

 

System Information

This menu displays general information of the device

 

Hardware Version 2A
Software Version 7.1.1.37

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 QAM256 0.700 7 38.605
2 597000000 QAM256 1.000 8 38.605
3 603000000 QAM256 1.000 9 38.605
4 849000000 QAM256 2.400 2 37.636
5 855000000 QAM256 2.299 3 37.355
6 861000000 QAM256 2.900 4 37.636
7 579000000 QAM256 0.700 5 38.605
8 585000000 QAM256 0.000 6 38.605
9 279000000 QAM256 -5.299 1 37.636
10 609000000 QAM256 1.500 10 38.605
11 615000000 QAM256 2.000 11 38.605
12 621000000 QAM256 2.599 12 38.983
13 633000000 QAM256 0.799 13 38.983
14 639000000 QAM256 0.700 14 37.355
15 645000000 QAM256 0.799 15 37.636
16 651000000 QAM256 2.099 16 38.605
17 657000000 QAM256 1.799 17 38.605
18 663000000 QAM256 2.200 18 38.605
19 669000000 QAM256 2.799 19 38.605
20 675000000 QAM256 2.599 20 38.983
21 681000000 QAM256 2.400 21 38.605
22 687000000 QAM256 2.299 22 38.605
23 693000000 QAM256 2.000 23 38.983
24 699000000 QAM256 2.299 24 38.605
25 705000000 QAM256 1.400 25 37.355
26 711000000 QAM256 0.700 26 37.636
27 717000000 QAM256 0.299 27 37.355
28 723000000 QAM256 1.099 28 37.636
29 825000000 QAM256 1.200 29 37.355
30 831000000 QAM256 1.900 30 37.636
31 837000000 QAM256 1.400 31 37.355
32 843000000 QAM256 1.700 32 37.355
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -3.299999
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 25900000 64QAM 50.270 2 6400000
2 38700000 64QAM 52.270 4 6400000
3 32300000 64QAM 50.270 3 6400000
4 21100000 64QAM 49.260 1 3200000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 OPERATE 0.2149 10.4454 9.6000 57.5315 49.7500 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@RogersIan you have a couple of users here, @zardoz99 @roy86 that are running into problems with 7.1.1.37

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

Great feedback so far, thanks everyone.

 

In regards to the two of you who have experienced 10Mbps I am in discussions with our vendor around what could be the cause and setting up a test case for them to replicate.

@Alborze @roy86 @zardoz99 @Datalink @fd123  If you are comfortable could you please provide your router model and current firmware running on it? you should be able to get this from logging into the router.

I am trying to determine why some are experiencing these slow speeds while others are not.

 

So far I have tracked

roy86  
alborze  
DatalinkAX86Umerlin
fd123 merlin
zardoz99AC86U 

 

Regards,
RogersIan