FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I'm a Regular
Posts: 322

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I also would like to know what’s going on with some flavour of a 7.1 rollout. I was originally a beta tester, so I was upgraded to 7.1.1.30, but due to issues with several of my work apps while on that FW, I had to be rolled back to 36T2. While the rollback helped tremendously, it also unfortunately has made my connection less reliable than pre 7.1 upgrade. I lose internet connectivity a few time a week for very short bursts. Never had this problem when I was on 36T2 before the upgrade to 7.1 and then downgrade back to 36T2. I believe the instability might be the result of 7.1 remnants being left over after the rollback to 36T2 as Rogerslan mentioned in an earlier post. So ideally, I would like Rogers to release a more stable version of 7.1 as soon as possible. It would be great if Rogerslan or anyone else can provide an update on when we can expect a full rollout of 7.1x.

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I Plan to Stick Around
Posts: 318

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

The thing is I have a remote Security System that we can't see via the new Firmware! Which is not good at all and Download speeds are good at best but not as good as the older firmware.

 

 

System Information

This menu displays general information of the device

 

Hardware Version 2A
Software Version 7.1.1.30
Gateway Serial Number  
HFC MAC Address  
System Time 2020-02-14 19:47:26
Time Zone UTC-05:00 Eastern Time(US & Canada)
LAN Up Time 010 days 08h:35m:34s
WAN IP Address  
WAN Receiving 52.44G Bytes
WAN Sending 7.00G Bytes
Private LAN IP Address 192.168.0.1/24
LAN Receiving 30.45G Bytes
LAN Sending 60.77G Bytes
WAN Up Time 010 days 08h:35m:44s

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 609000000 QAM256 4.099 10 38.983
2 849000000 QAM256 4.500 2 38.605
3 855000000 QAM256 5.099 3 37.636
4 861000000 QAM256 5.900 4 37.636
5 579000000 QAM256 3.500 5 38.605
6 585000000 QAM256 3.900 6 38.983
7 591000000 QAM256 3.500 7 38.605
8 597000000 QAM256 4.300 8 38.605
9 603000000 QAM256 3.799 9 38.605
10 279000000 QAM256 2.799 1 38.983
11 615000000 QAM256 3.500 11 38.983
12 621000000 QAM256 4.500 12 38.983
13 633000000 QAM256 4.099 13 38.983
14 639000000 QAM256 3.500 14 38.983
15 645000000 QAM256 4.099 15 38.983
16 651000000 QAM256 3.900 16 38.983
17 657000000 QAM256 3.700 17 38.983
18 663000000 QAM256 3.000 18 38.983
19 669000000 QAM256 2.799 19 38.983
20 675000000 QAM256 2.799 20 38.605
21 681000000 QAM256 3.599 21 38.983
22 687000000 QAM256 2.700 22 38.605
23 693000000 QAM256 2.500 23 38.605
24 699000000 QAM256 2.900 24 38.605
25 705000000 QAM256 2.400 25 38.605
26 711000000 QAM256 2.099 26 38.605
27 717000000 QAM256 1.599 27 38.605
28 723000000 QAM256 1.799 28 38.605
29 825000000 QAM256 2.299 29 38.983
30 831000000 QAM256 3.500 30 38.605
31 837000000 QAM256 3.700 31 38.605
32 843000000 QAM256 4.500 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 3.500000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 64QAM 40.770 4 6400000
2 22100000 64QAM 39.760 1 3200000
3 30596000 64QAM 40.020 3 6400000
4 25300000 64QAM 40.260 2 3200000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K

 

Sorry!

Microsoft® MVP Windows Insider - Windows Security
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Posts: 6,600

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Triple_Helix if you haven't done already, reboot/restart the modem.  Pull the power cord from the wallplate, wait 15 seconds and plug it back in. 

 

Try a speedtest using:

 

1.  the Rogers speedtest:  https://www.rogers.com/customer/support/article/internet-speedtest

 

2.  the www.speedtest.net Toronto, Ottawa or Montreal Rogers servers, whichever is closer.  If you're anywhere near Ottawa also try the Montreal Fibrenoire and Spectrum Syracuse NY servers. 

 

Now, if the modem restart didn't do anything, kick the modem into Bridge mode and then back into Gateway mode and see what that does for your datarates.  

 

If that didn't work, I wouldn't hesitate to run a factory reset.  

 

Fwiw, our modem had 7.1.1.30 loaded last Sunday morning.  Following the firmware load, the download speeds were all over the place, and except for one single test, the rest ranged from 100 Mb/s to 700 Mb/s, usually in the 400 to 500 Mb/s range on a gigabit service.  After a modem reboot and shift from Bridge mode, into Gateway mode and back into Bridge mode, the download rates returned to normal, running up to 950 Mb/s on the downstream side and 32.99 Mb/s on the upload side. 

 

Its possible that you might need to run a factory reset to get your security system running again. 



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I Plan to Stick Around
Posts: 318

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink I did already without results.

Microsoft® MVP Windows Insider - Windows Security
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I Plan to Stick Around
Posts: 101

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink  I am still on 10.36T6 and although on gigabit service average speeds have been around 600Mb/s. This morning noticed a significant drop in speed and thought perhaps the 7.1.1.30 was pushed to my Coda 4582.  However this was not the case.....and ritually did the reboot, etc....but speeds did not improve. Considering others were having issues with the 7.1.1.30....I was happy to remain on the 36T6 version. I am in the M1C Toronto area and wondered if others are experiencing same issues or if this is a local Rogers infrastructure problem. Modem is in bridge mode.....and will try factory reset and connect in gateway to see if speeds change. As mentioned in my older posts....used to get average speed of 900 about 18 months ago.....now averaging 650 at least with consistency for the last year....and just accepting that Rogers cannot do better on a 1Gb service.   But less then 100 Mbps is unacceptable..... image002.png        

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I Plan to Stick Around
Posts: 101

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink  No change in speeds as of this morning. Did factory reset and in Gateway mode speed averaged 600. Then with Coda in bridge mode connected to my router, speeds dropped back to below 100 again. What has changed??? The CODA 10.36T6 was stable until last Friday until speeds dropped significantly.

 

@RogersIan Has anything changed ? This looks like a software issue to me. The variance between 1Gb and 650 Mb/s is likely area infrastructure related....but dropping below 100 in Bridge Mode is software. Can you please investigate.    Since I have not been scheduled yet to receive 7.1.1.30.....maybe push this out to me, and I can test to see if this makes a difference. 

 

Attached graph will help clarify the issue. Thanks for your help.

Rogers Speed Test.jpg      

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I Plan to Stick Around
Posts: 101

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersIan  This morning down load speeds still flatlining at 95 Gbps in bridge mode. As per previous comments...With the 4582 in Gateway and Direct connect....Speeds are around 600.

Version 10.36T6 was stable for long period until last Friday. Upload has always been consistent at 30.  Can you please have this investigated and have tech support run a check.

Prefer to stay on 36T6 if possible, ......considering others still having major issues with V 7.1.1.30 

Thanks for your help.    

ps. tried rebooting modem several times, switching between Gateway & Bridge mode....all the usual methods but no change when attached to router.   

Rogers Speed Test.jpg

I Plan to Stick Around
Posts: 101

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

sorry meant 95Mbps....not Gbps......That would be great.!!

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I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

just to add a sample point of data here.  i got 7.1.1.30 about a week ago.  i think about a day after it was pushed to my modem i had to pull the plug and reboot it.  but since then it's been fine.  speed is fine, etc.

 

from reading other posts here, i think the hard reboot was probably expected for the upgrade to 7.x

 

I'm running it in bridged mode btw.  so i can't comment on if the gateway features have gotten any better.

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I'm a Senior Contributor
Posts: 639

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersIan 

 

Sorry, I have been busy the past few weeks and I was not able to provide too much feedback.

 

Tonight on 7.1.1.30 , I downloaded Path of Exile on steam 25 GB , I peaked at 107 mbs, and almost all the time I was over 100 I only dropped to 93 once. This is is the fastest download I ever done in my lifetime with Rogers on Gigabit plan.

 

I noticed that past few days my net was really solid and fast, do you guys changed anything? It never been this good anyhow, I am amazed right now, had to share!