FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Worth a try to see if this is something we can solve together, as I never had any issues before on the 36T6 firmware, which was giving speeds up to the gigabit standards.

 

Currently, the speeds over WiFi & Ethernet are very slow, I've tried rebooting the modem a few times, checked all the settings etc...As far as our line goes, from what I have access to from our home, we haven't changed or touched anything, nor have we moved the modem around or using any different outlets.  If anything has changed or perhaps the reason our speeds are much lower is either due to the firmware, or someone from Rogers side has changed something near the node or external line.  I believe it's something to do with the firmware because before the changed, everything was superb, but I could be wrong and I am open to suggestions to see if this can be resolved together, so thank you for the help everyone! 🙂

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2566.699738.983
2855000000QAM2568.800338.605
3861000000QAM2568.599438.983
4579000000QAM2566.800538.983
5585000000QAM2566.800638.605
6849000000QAM2569.199238.605
7597000000QAM2566.400838.983
8603000000QAM2566.599938.983
9609000000QAM2567.4001038.605
10615000000QAM2567.6991138.983
11621000000QAM2567.6991238.983
12633000000QAM2567.8001338.983
13639000000QAM2567.9001438.983
14645000000QAM2568.3001538.983
15651000000QAM2568.5001638.605
16657000000QAM2568.8001738.983
17663000000QAM2568.8001838.605
18669000000QAM2568.6991938.605
19675000000QAM2568.5002038.983
20681000000QAM2568.3002138.605
21687000000QAM2568.1992238.605
22693000000QAM2568.5002338.605
23699000000QAM2568.5992438.605
24705000000QAM2568.5002538.983
25711000000QAM2568.3002638.983
26717000000QAM2567.9002738.983
27723000000QAM2567.5992838.983
28825000000QAM2569.5002938.983
29831000000QAM2569.9003038.983
30837000000QAM2569.9003138.983
31843000000QAM2569.5993238.605
32279000000QAM2565.900138.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES5.199997
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12530000064QAM35.51063200000
23699600064QAM35.27086400000
33059600064QAM35.52076400000
42210000064QAM35.51053200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K
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I Plan to Stick Around
Posts: 122

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersIan 

7.1.1.30

 

I suspect there are now issues with 7.1.1.30 and the 5Ghz U-NII-3 channels from 149-161 since I had to switch to U-NII-1 to connect reliably with the 4K Firestick in my bedroom.  I am also getting better throughput on U-NII-1 which doesn't make sense since U-NII-3 has a higher transmit power value than U=NII-1.  There is virtually no co-channel interference on channels 149-161 in my home.

Also, I reported earlier a reboot wasn[t required now after a DHCP reservation add/delete but since doing that I am getting SMB errors, which is only fixed after a reboot.

 

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I Plan to Stick Around
Posts: 80

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Got updated to 7.1.1.30 afew days ago speeds are the same 930 down 32 up. No reboot issues. no wifi issues seems to act no different than the previous firmware on my end.

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Resident Expert
Resident Expert
Posts: 6,608

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Alborze can you have a look at the structured wiring cabinet in the basement and see if there is an amplifier connected to the cable system.  Your DOCSIS 3.0 channels (1 to 32) are all higher than normal, so, just wondering at this point if there is an amplifier in the system instead of a splitter.  The splitter or amplifier would be used if you were running more than one Rogers modem in the home, including nextboxes and the Home Phone modem.  Those signal levels should be down around 0 dBmV.  

 

The other thought, that I've been wondering about for a while, is the stability of the modem when its running 4 upstream channels instead of 3.  I've seen comments about poor performance with 4 upstream channels running, but, haven't seen any definitive proof that there's any issue with that configuration.  Four upstream channels should result in better performance, so, nothing but suspicions at this point.  I wouldn't expect a four channel configuration to cause any problems.

 

Have you rebooted the modem since the update?  If not, I'd give that a go, and if that doesn't do anything, I would run a factory reset and set the modem up again from scratch.  To reboot the modem, pull the power off of the modem, wait 10 to 15 seconds and then plug it back in, or run the reboot from the user interface, ADMIN .... DEVICE RESET ... Reboot.



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Resident Expert
Resident Expert
Posts: 6,608

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mcsandy if and when you have time, can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab and copy the entire Downstream Overview table, all the way to the bottom of the OFDM/OFDMA section and then paste it into a post.  I'd like to see your signal levels and compare them to the levels posted by @Alborze in his post, which is a couple of posts just above yours:

 

https://communityforums.rogers.com/t5/Internet/FEEDBACK-Rogers-Rocket-Wi-Fi-Modem-Firmware-Trial/m-p...

 



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I Plan to Stick Around
Posts: 80

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Here it is

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM256-0.099736.386
2849000000QAM256-1.799233.834
3855000000QAM256-2.299333.834
4861000000QAM256-2.500433.486
5579000000QAM2560.000536.609
6585000000QAM256-0.099636.609
7279000000QAM256-1.000138.983
8597000000QAM2560.400837.355
9603000000QAM2560.299936.609
10609000000QAM2560.0001036.609
11615000000QAM256-0.0991136.386
12621000000QAM2560.0001236.609
13633000000QAM256-0.0991336.609
14639000000QAM256-0.2001436.386
15645000000QAM256-0.0991536.386
16651000000QAM256-0.0991636.386
17657000000QAM2560.0001736.386
18663000000QAM256-0.0991836.386
19669000000QAM2560.2001936.609
20675000000QAM2560.0002036.386
21681000000QAM2560.2002136.609
22687000000QAM2560.2992236.609
23693000000QAM2560.2992336.609
24699000000QAM2560.7002437.355
25705000000QAM2560.2002536.609
26711000000QAM256-0.2002636.609
27717000000QAM256-0.4002736.386
28723000000QAM256-0.7992835.779
29825000000QAM256-1.5002934.345
30831000000QAM256-1.5003034.345
31837000000QAM256-1.9003134.345
32843000000QAM256-1.9003233.956
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-0.299999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13059600064QAM42.02036400000
23699600064QAM40.52046400000
31369600064QAM40.52016400000
42370000064QAM42.02026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K
I Plan to Stick Around
Posts: 17

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I hate to say it , because the minute I do stuff will change back, but dogon if the latest code 7x doesn't fix my issue with wifi. Now the wifi improvement does not thereby establish the likelihood of a benevolent originator but does, it seems to me, surely bring an angel into view.

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I'm a Regular
Posts: 322

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Is 7.1.1.30 the latest production version or is it still in testing?
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I'm a Regular
Posts: 902

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

why do some have 4 upload channels and I only got 3 @RogersIan @Datalink
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Resident Expert
Resident Expert
Posts: 6,608

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@lethalsniper it all depends on the CMTS that your modem is connected to, and possibly the traffic load on the CMTS.  Some will run 3 channels, some run 4 channels.  I'm sure that there is some logic to it, but Ian is probably the one person who can state what that logic might be.  Don't quote me on this but I think that the 7.x trial version is running 4 upstream channels.