FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Product Manager
Product Manager
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

Thanks to everyone who has reached out requesting the 7.x code.

 

I should explain that we are approaching this firmware rollout a little differently then we have in the past. 

 

We are upgrading the communities modems in smaller batches vs all at once to in order to test the upgrade path on the different versions of 7.1 code we are testing. The upgrade from 2.0 to 7.1 is a substantial change in the modem as it has a new sdk and with each modem we have 1 opportunity for a true "first time" upgrade experience.

 

As far as an update on our testing, we currently have 7.1.1.30 in lab which has some My WiFi fixes as well as a patch to resolve an issue in 7.1 where in very rare cases the modem would freeze on boot requiring another reboot to restore services.

The current plan, barring any unforeseen hiccups,  is to push this .30 code out by the end of the week to those who are already on 7.1.1.27 and another group of those who are on 2.0.10.36T6.

 

Thank you,

RogersIan

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Moderator
Moderator
Posts: 1,189

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mewaitingpatiently-1576605403980.jpg

 

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I Plan to Stick Around
Posts: 76

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersIan  I am still on 36T6. I had to drop out of the testing due to the amount of severe internet issues I have. Would you please check your Private Messages and also have a look at these levels. Port ID's are missing and also the downstream has locked on to two Receivers. I have tried several Coda modem resets, does not correct it.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM-0.700838.983
10561000000256QAM-1.300238.983
11567000000256QAM-1.300338.983
12573000000256QAM-1.200438.983
13579000000256QAM-1.200538.605
14585000000256QAM-1.000638.983
15591000000256QAM-0.900738.983
16555000000256QAM-1.600138.983
17603000000256QAM-0.800940.366
18609000000256QAM-0.4001038.983
19615000000256QAM-0.3001138.983
20621000000256QAM-0.1001240.366
21633000000256QAM0.5001340.366
22639000000256QAM0.7001438.983
23645000000256QAM0.9001538.983
24651000000256QAM0.8001639.397
25657000000256QAM1.2001740.366
26663000000256QAM1.2001840.366
27669000000256QAM1.3001938.983
28675000000256QAM1.5002040.366
29681000000256QAM1.6002138.983
30687000000256QAM1.7002238.983
31693000000256QAM1.9002340.946
32699000000256QAM2.0002438.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K251600000YESYESYES-1.000000
14K623600000YESYESYES1.599998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM36.25033200000
230596000ATDMA - 64QAM32.50016400000
323700000ATDMA - 64QAM32.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

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I Plan to Stick Around
Posts: 23

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Just got 7.1.1.30 - looks like I had to reboot the modem in order for it to work properly. Seems like a normal operation these days on 7.x.x.x.   Things looking ok so far.

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Product Manager
Product Manager
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

 

@mf152  What brought on the reboot after the upgrade?

Did the modem upgrade come online then you rebooted as performance was not as you expected?

OR

Did the modem upgrade then not come online so you rebooted?  if so what was the light pattern?

OR
Something else?

 

Thanks,
RogersIan

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I Plan to Stick Around
Posts: 122

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersIan 

7.1.1.30

 

Wireless issues persist:

- Random disconnects on 2.4Ghz and 5Ghz

- Smart Devices on 2.4Ghz (Smart plug relay toggling)

- Amazon 4K Firestick on 5Ghz (network error displayed with db levels of -70db)

 

Request to duplicate the 2.0.10.36T6 feature set on 7.1.1.x code.

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I Plan to Stick Around
Posts: 23

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Scratch my original thoughts - yes, reboot was required, and before reboot, light pattern seemed fine, but things don't seem to be right at all now.  Speed is very slow.  It at one point crawled to the Kb level (e.g. 400 Kbps), now has stabilized around 40 Mbps after another reboot.  Normal speeds here are around 250/300 Mbps (paying for 500 Mbps) 

 

Attempted to reboot multiple times to solve problems.  Can't get any decent speeds now with 7.1.1.30.  Also my main desktop machine  that connects wirelessly is getting 2.4G now even though it always got 5G ( I have band steering enabled).  I am going to disable band steering now because I want deterministic 5G connection, not some random one.

 

EDIT: speed seems back to normal now that I'm forcing 5G after disabling band steering. 

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I Plan to Stick Around
Posts: 23

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Still getting the following problems:

 

1) Sometimes I see an open connection (not secured).  It may go away quickly but even a few seconds of open connection is risky.

 

2) My 2.4G speeds max out at about 1/10th of what I should be getting. i.e. getting between 30 to 50 Mbps on 2.4G.  This never happened with the old 2.x firmware.

 

3) Cannot get certain smart devices to connect to this modem unless I enable band steering. I haven't figured out a pattern here but they simply reject my modem (type in the wifi password and then connection failed).  But if I enable band steering I sometimes get 2.4G connections that I don't want.  Can't win either way.

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I Plan to Stick Around
Posts: 13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I've recently been upgraded to the 7.30 firmware and let me begin by saying this is absolutely a nightmare, speeds are extremely inconsistent and connection drops randomly at times. Not only are the speeds terrible the modem restarts itself on its own sometimes, is there anyway to get off this firmware and go back to the proper speeds of 36T? I'm really unhappy with the changes, what are the options here?
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Resident Expert
Resident Expert
Posts: 6,600

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Alborze  send a message to @CommunityHelps to remove your modem from the trials group and ask to have .36T6 pushed to your modem.  The .36T6 might take a while.  Its possible that the only staff members who can push 36T6 are the engineers, but don't quote me on that one. 

 

Simply swapping the modem at the nearest Rogers store would accomplish the task as well, but, you might have to call tech support to have them generate a work order to do that.  It depends on the store in question, some require a work order, some don't.  Don't have any idea on how to determine which store does or doesn't require a work order. 

 

Are you noticing inconsistencies in speeds for ethernet connected devices, wifi connected devices or both? 

 

Before doing anything, can you log into the modem, navigate to the DOCSIS WAN tab and copy the entire Downstream Overview table, all the way to the bottom of the OFDM/OFDMA section.  Select that entire table area, right click .... Copy.  Then start a new post, right click .... Paste.  The pasted in table should look like the modem's table.  I'm wondering if there are any cable signal issues which are the root cause of the speed issues??