FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 69

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

All of a sudden my download speeds, which had been reliable for months, dropped last night from 920mbps to 60.  I tried everything, including switching back to gateway mode.

 

I have the CODA 4582U v2A with beta 36T6 firmware.  My signals looked the same at 920 and 60.  The only thing that worked was resetting the modem to factory default.  Then it worked again at 920 in gateway and bridge mode.  By the way, the factory reset did not revert the firmware to production version 36T5. 

I Plan to Stick Around
Posts: 31

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@toolcubed

Have you tried a factory reset?  Also, are you on gigabit?  Why do you only have 20mbps upload?  If you have 500u then your speeds are *normal*.

I'm a Regular
Posts: 306

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Yes, I have tried a factory reset. No improvement. I even went as far as getting a new modem. Still, no improvement. My plan is 500/20. Absolutely nothing wrong with my download speeds. My upload speeds, however, have been cut in half (and as low as 3Mbps at night) with fairly consistent packet loss ever since the neighbourhood node work on Oct 16 and 18. Let me stress and repeat that I never had any of these problems prior to the node work. I may not have had 20Mbps at all times, but they were always close and no packet loss.
Highlighted
I Plan to Stick Around
Posts: 315

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@toolcubed wrote:
Yes, I have tried a factory reset. No improvement. I even went as far as getting a new modem. Still, no improvement. My plan is 500/20. Absolutely nothing wrong with my download speeds. My upload speeds, however, have been cut in half (and as low as 3Mbps at night) with fairly consistent packet loss ever since the neighbourhood node work on Oct 16 and 18. Let me stress and repeat that I never had any of these problems prior to the node work. I may not have had 20Mbps at all times, but they were always close and no packet loss.

Are you hooked up via Ethernet? If so try to reinstall your Ethernet network driver for your system? If you have Wi-Fi what are your speeds like and do you have another PC to test the connection? https://www.google.com/search?q=how+to+reinstall+ethernet+driver&ie=utf-8&oe=utf-8&client=firefox-b

 

I did to get my speed back to what it should be: https://communityforums.rogers.com/t5/Internet/FEEDBACK-Rogers-Rocket-Wi-Fi-Modem-Firmware-Trial/m-p...

Microsoft® MVP Windows Insider - Windows Security
I'm a Regular
Posts: 306

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I’ve tried wired and wireless on various devices (2 iPhones, and 3 different laptops). When wired, I tried while connected to my own router and also connected directly to the CODA modem. I’ve even tried putting the CODA back in gateway mode and connecting directly to it. Nothing improves my upload speed and packet loss. Download speed while connected thru ethernet to either my own router or to CODA is ~600Mbps. Download speed over wireless is 500-540 Mbps. The problem is only with my upload speed and packet loss on the upstream. I haven’t tried reinstalling the ethernet drivers. I know that’s worked for you but not sure what that will do since 1. I have the same issues with my iPhones, 2. The problems happened immediately following a Rogers infrastructure change (i.e. node work), 3. Things were perfectly fine before, and 4. How would reinstalling the ethernet drivers on my laptops fix the same issue I’m having on my iPhones? (By the way, I did perform a network reset on both iPhones). I will bet my hard earned dollars that this is a problem with congestion on the node, or misconfiguration of the new node, or noise in the system (e.g. from a neighbour) that happened to coincide with the node work.

Edit:

I logged into the modem and looked at the DOCSIS Event Logs table. I see several “No Ranging Response received - T3 time-out” entries and one “SYNC Timing Synchroniztion failure - Loss of Sync”. Not sure what those mean.
I Plan to Stick Around
Posts: 77

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@toolcubed

 

Can you post your signal page info? Also have you tried asking @CommunityHelps to do a line test?

I'm a Regular
Posts: 306

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mcsandy, here are my modem's stats (see below).  CommunityHelps and the technician that was here several days ago both ran tests and both concluded that my levels are "excellent".

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM0.700737.636
2855000000256QAM1.300338.605
3861000000256QAM1.200438.605
4579000000256QAM0.500537.636
5585000000256QAM0.400637.636
6849000000256QAM1.400237.636
7597000000256QAM0.800837.636
8603000000256QAM0.800937.636
9609000000256QAM0.8001037.356
10615000000256QAM0.7001137.636
11621000000256QAM0.7001237.636
12633000000256QAM1.0001337.636
13639000000256QAM1.1001437.636
14645000000256QAM1.5001537.636
15651000000256QAM1.5001637.636
16657000000256QAM1.5001737.636
17663000000256QAM1.4001838.605
18669000000256QAM1.3001937.636
19675000000256QAM1.6002037.636
20681000000256QAM1.6002138.605
21687000000256QAM1.6002237.636
22693000000256QAM1.4002337.636
23699000000256QAM1.6002437.356
24705000000256QAM1.4002537.636
25711000000256QAM0.9002637.636
26717000000256QAM0.9002737.356
27723000000256QAM0.9002837.356
28825000000256QAM1.1002937.636
29831000000256QAM1.0003037.636
30837000000256QAM1.1003138.605
31843000000256QAM1.1003237.636
32303000000256QAM-0.400138.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES0.500000
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM38.25016400000
238596000ATDMA - 64QAM41.25033200000
323700000ATDMA - 64QAM37.75026400000
Product Manager
Product Manager
Posts: 21

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

To all of our CGN AC device users who received our most recent test code 4.5.8.39T5 (pushed out October 11th). 

 

We are looking for feedback, specifically related to unprovoked changes to your Wi-Fi settings after the firmware update occurred.

e.g. wireless network name changed, wireless network password was reset, or the wireless settings reverting to factory default.

 

So, if you have an AC device on test code 39T5 and have experienced any of the items outlined above (or something similar) we would really appreciate hearing from you.

 

RogersIan

 

I'm a Regular
Posts: 306

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Update on my problem. Literally, overnight Thursday into Friday, the problem seems fixed.I was still having the problem on Thursday. Then all day yesterday (Friday) all of this morning, everything seems perfectly fine. Not only do I not have any more packet loss, but my upload speeds are consistently 21-22, and during the download tests, the needle on the ookla test or the Rogers speed check test immediately shoots up to 500-560 over wifi (whereas before, when I was having problems, it would take a little while to get up over 500). So obviously Rogers fixed something on their end. Any chance of Rogers telling me what was fixed? Knock on wood that this remains fixed!
I Plan to Stick Around
Posts: 31

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hey @RogersIan would you please be able to opt me out of the beta firmware for the Coda 4582 modem?  The latest 36T6 firmware is giving me major speed problems in bridge mode.  If you could please revert me to the 36T5 firmware I would really appreciate it.  Thanks!