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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

catalano11
I plan to stick around

@Datalink

 

ok so I removed the power bar. these are my quick results. still loss.

Ping statistics for 64.71.255.204:
Packets: Sent = 99, Received = 85, Lost = 14 (14% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 294ms, Average = 21ms

 

Ping statistics for 174.117.144.1:
    Packets: Sent = 112, Received = 112, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 297ms, Average = 21ms

 

my modem is in = dual ipv4 and ipv6

DNS Obtain = auto 

DNS Proxy Status  = enabled 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Ok, can you run the following command:      ipconfig/all 

 

Please send that to me via private message as it shouldn't be posted.  I'd like to see if your pc is running IPV6 addresses and what shows up for the DNS addresses.  

 

Can you ping the following IPV6 addresses.  Your DNS Obtain is set to Auto and you're running Dual Stack.  In theory, the pc and other equipment should be using IPV6 addressing.  Now, its certainly possible to be running applications that need an IPV4 address.  That should be accessible thru the IPV6 Domain Name Server.  There is a problem with packet loss to and from the IPV4 DNS, now I'm wondering what the IPV6 side looks like:

 

Rogers IPV6 DNS

Primary IPv6 DNS:

 

2607:f798:18:10:0:640:7125:5204

 

Secondary IPv6 DNS:

 

2607:f798:18:10:0:640:7125:5198

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

catalano11
I plan to stick around

@Datalink

primary: 

Ping statistics for 2607:f798:18:10:0:640:7125:5204:
    Packets: Sent = 46, Received = 41, Lost = 5 (10% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 426ms, Average = 52ms

 

secondary: 

Ping statistics for 2607:f798:18:10:0:640:7125:5198:
    Packets: Sent = 54, Received = 53, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 287ms, Average = 32ms

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Ugh, that's a terrible result.  Ok, lets see what happens when you switch DNS addresses and run a ping test to those selected addresses.  

 

I wonder if you would see the same issue thru pingplotter, that is, that the second last hop is where the packet loss arises. Might be worth doing before switching DNS addresses. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

catalano11
I plan to stick around

@Datalink

 

8.8.8.8 1.png2001486048608888 1.png

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

What is the current version for this modem? When i check it says the software version is 2.0.10.33T3. is this the most recent version? If not how can i update it? 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

My modem is the  Hitron CODA-4852U

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@KevinTheTurtle the latest firmware version for the CODA-4582 is V 2.0.10.36T4.  Restart / reboot the modem to load the latest version.  The modem should run a firmware check when it reboots and load the latest version.  Fwiw, log into the modem after the reboot and update is done to confirm the firmware version.  That is seen in the STATUS page that is displayed when you log into the modem.  Its shown as the Software Version.  At the same time, have a look at the upper right hand corner for the WAN IP Address.  You should see two addresses, one IPV4 and one much longer IPV6.  The IPV6 address would be present if the modem was running in Dual Stack mode (IPV4 + IPV6).  If so, then your connected devices would also be running Dual Stack (IPV4 + IPV6).

 

There is a reboot scheduled into the update.  However, I've always found that a factory reset, or at the very least an additional reboot will usually ensure that the modem performs as it should following a firmware update.  To reboot the modem at this point navigate to ADMIN .... DEVICE RESET ..... Reboot (function) to initiate a reboot. 

 

The firmware versions for the various modems can be seen in the second post in this thread.  Here's the direct link:

 

https://communityforums.rogers.com/t5/Internet/FEEDBACK-Rogers-Rocket-Wi-Fi-Modem-Firmware-Trial/m-p...

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

Feedback on Coda 36T5.

 

I still experience the same issue ( need to reboot modem every day). I get random spikes in online games and while working using VOIP it;s cutting out every couple secs for 1-2 secs until I reboot the modem.

 

I had this issue on previous firmware version, and I also tried to switch the modem, a Tech came here tested the line , everything is fine he don't see anything wrong but swapped the modem anyway just in case.

 

The issue is going on still, I have to reboot the modem every day.  I had hopes 36T5 would fix this issue but unfortunately not. Anyone else experience this?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

WestPoint
I plan to stick around

@RogersIan I want to start with a thank you, it looks good from what i can tell thus far, the DHCP table is working great for once, and now I feel confident in updating my stuff and configuring my network to be more stable and accessable...

 

Then I'd like to just ask, wt* happend here, lol;

 

1210/05/2018 07:37:1469010100noticeSW Download INIT - Via NMS
1310/05/2018 07:39:2269010400errorSW Upgrade Failed Before Download - Server not Present
1410/05/2018 07:39:2269010600errorSW upgrade Failed before download - TFTP Max Retry Exceeded
1510/05/2018 08:08:0769010100noticeSW Download INIT - Via NMS
1610/05/2018 08:08:3769011100noticeSW download Successful - Via NMS

 

And then lastly, I'd just like to mention, your website, Rogers.com, and the Community Forums....

Wow what a pain somtimes... Not only do I constantly get notified about my browser not being supported, which first off, I've been using for well over 10 years, so get with it and start supporting it, its called Maxthon, and its always been an amzing browser and I cant seen why I cant use it for your site, and your site alone, only site I have issues with.   That said, not only does your site not load correctly, half the time in mobile view even tho I'm clearly on a wired desktop on a gigabit plan, and half the time unless i refresh the page 2 or three times, but once I finally get logged in, and I try to go the to Community Forums here to reply, it says I'm not logged in now... and when I click signin, it flips to Rogers.com where I am logged in, and automatically flips back to the forum thinking im logged in, but im not, and cant do anything... and just keeps going in circles forever... so far the only way I can over come this, is to log out at Rogers.com, go to the forums, click, login from there and try again, most of the time this works, but occationally still, i have to close the browser tab, and reload and try again, just refresh will not work...

Anyways, good work on the DHCP table, I can finally start trying to setup my network correctly and stable and know where my devices are going to be to find them.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

vulture
I plan to stick around

Hi all,

Having below sync issues frequently since upgrade to 2.0.10.36T5. It feel more unstable so far after upgrade, anyone else came across the issues ?

 

No. Time Type Priority Event
1 10/09/2018 22:58:38 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
2 10/09/2018 22:59:06 84020200 warning Lost MDD Timeout;CM-MAC=;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
3 10/09/2018 22:59:29 82000200 critical No Ranging Response received - T3 time-out;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
4 10/09/2018 22:59:35 82000300 critical Ranging Request Retries exhausted;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
5 10/09/2018 22:59:35 82000800 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
6 10/09/2018 22:59:41 82000200 critical No Ranging Response received - T3 time-out;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
7 10/09/2018 23:00:11 82000300 critical Ranging Request Retries exhausted;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
8 10/09/2018 23:00:11 82000800 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
9 10/09/2018 23:00:11 85010100 error TCS Fail on all Upstream Channels;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
10 10/10/2018 04:02:15 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
11 10/10/2018 04:02:20 84000700 warning RCS Partial Service;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
12 10/10/2018 00:21:49 84020200 warning Lost MDD Timeout;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
13 10/10/2018 00:22:16 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
14 10/10/2018 10:54:19 84020200 warning Lost MDD Timeout;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
15 10/10/2018 12:14:08 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
16 10/10/2018 12:14:13 84020200 warning Lost MDD Timeout;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
17 10/10/2018 12:14:14 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
18 10/10/2018 12:15:01 84020200 warning Lost MDD Timeout;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
19 10/10/2018 17:20:41 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;
20 10/10/2018 17:20:45 84000700 warning RCS Partial Service;CM-MAC= ;CMTS-MAC=00:17:10:98:59:97;CM-QOS=1.1;CM-VER=3.1;

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

@WestPoint

 

Glad to hear that the DHCP reservation feature is working as it should do. Please let us know if the issue arises again.

 

Looking at your event logs, it seems there was a glitch when connecting to the server.  This can happen once and while which is why we do multiple passes when pushing out firmware to the community.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

WestPoint
I plan to stick around

@RogersIan
So I have a question now, I see the CODA modem is MoCA capable, and if so, what additional hardware do I need to be able to use it ?

 

I'd also like to know why Rogers isnt allowing an upgrade to the new Ignite Gigabit Modem, with whole home internet without changing my grandfathered cable package.

 

Its just a way to FORCE people out of there service that your not allowed too cancel because its protected by the Consumer Protection Act and its unfair business and sales practices to say, that because i choose too keep my cable package that, which btw, is MUCH better than anything im be offered for the same monthly price under your new, pay-for-every-channel individually policy. I have over 300 channels for $100 now, why would I start at $80 for 150 channels and pay $3/channel for national news, local new in some cases, cartoon network, ect... channels that have been FREE to me for over 10 years in my current package, which has ALWAYS been paid on time. Anyways, its unfair to say because I prefer not to be forced to pay more for less service, that m not allowed to have the current technology, which will limit my ability in the future to reach speeds that would be available with the new device, which I believe, under ideal condtions and testing, is able or will be able too reach speeds up too 10Gbps in the future when the infrastructure is upgraded to match. But the point is, the new device it forward compatable and the CODA will be outdated very soon, and you dont and havnt even yet prefected tohe firmware for this device, which im forced to use unless im willing to cave to Rogers demands I give up a grandfathered service.

 

I dont know how you guys think media stations are going to react when people start to see what your doing, but it wont be kinda if I get forced into changing my cable package for any reason. You can change my hardware to meet your network needs all you want, but you will not force me to pay the same or more, for less service, I will keep my package no matter what hardware or network changes you make, there is no ligit reason you can give me to make me believe I HAVE TOO change what channels I get based on the network type/hardware, when they are all still available, just at additional cost now, including new additional device rental fees forever... 

 

Any comment??

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@vulture restart/reboot the modem.  Pull the power off of the modem, wait for 10 to 15 seconds and then plug it back in to force a restart.  Although there is a reboot built into the update, I've always found that a second restart/reboot is necessary to ensure that the modem behaves as it should.  

 

For an update to the production version firmware, as in production version to production version, I'll usually run a factory reset.  You can't do that with the Trial Firmware as it will load the current production version firmware, which at the present time is 36T4.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@WestPoint, I can't speak for @RogersIan on the matter, but I do hear what your saying.  

 

 

Basically you need MoCA2.0 qualified  adapters at the locations that you want to run intra/internet connected devices.  You will need a MoCA Filter installed on the cable that comes in from the street, and a MoCA 2.0 qualified splitter or amplifier in place of the Rogers splitter.  The requirement for a MoCA 2.0 qualified amp will depend on the number of MoCA 2.0 adapters that you're planning on running.  That's the short answer.  As I indicated, there is a good deal of info in the other thread. 

 

Edit:  

 

Have a read thru this thread, starting with this post by @traghipp:

 

https://communityforums.rogers.com/t5/Internet/Wifi-extender-for-hitron-coda-4582/m-p/425310#M53154

 

@traghipp might have some advice to offer as he's had his MoCA 2.0 network up and running since the end of July 2018. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

 

Last night we pushed 4.5.8.39T5 to our AC community members.

 

This build includes:

  • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
  • Fix: Modem randomly rebooting

RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

noziel
I plan to stick around

Thanks, what is the plan to upgrade the actual production firmware from .27 to 39T5?  I get the trial but I have family members that are not part of the trail program and are running on the .27 which is very outdated with tons of Wifi issues.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a senior contributor
@Rogerslan

Please push the latest firmware to my modem. I have PM'd you my modem info as I am supposed to be on the beta program.

Thanks

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a senior contributor

Hi

 

I have the 

Software Version2.0.10.36T5

 

and I find that I keep losing the OFDM Downstream connections and my connection goes wonky.  My signal levels are as follows:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1603000000256QAM4.700938.983
2849000000256QAM1.900237.636
3855000000256QAM1.800337.636
4861000000256QAM1.600437.356
5579000000256QAM3.800538.605
6585000000256QAM4.800638.983
7591000000256QAM5.200738.605
8597000000256QAM5.200838.605
9303000000256QAM3.000137.636
10609000000256QAM3.7001038.605
11615000000256QAM3.0001137.636
12621000000256QAM2.1001237.356
13633000000256QAM1.5001337.636
14639000000256QAM1.5001437.356
15645000000256QAM1.5001537.356
16651000000256QAM2.2001637.636
17657000000256QAM3.2001737.636
18663000000256QAM4.3001838.605
19669000000256QAM5.2001938.605
20675000000256QAM5.6002038.605
21681000000256QAM5.3002138.605
22687000000256QAM4.7002238.983
23693000000256QAM3.4002338.605
24699000000256QAM2.5002437.636
25705000000256QAM1.7002537.636
26711000000256QAM1.0002637.636
27717000000256QAM0.9002737.356
28723000000256QAM1.2002837.636
29825000000256QAM1.5002937.356
30831000000256QAM2.1003037.636
31837000000256QAM2.3003137.636
32843000000256QAM2.0003237.356
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES3.200001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM33.50033200000
230596000ATDMA - 64QAM29.75016400000
323700000ATDMA - 64QAM29.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoopdogg
I plan to stick around

I went back to 36T4 last night.  Was a problem found in 36T5?  looking at page1 nothing is noted.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

I went back to 36T4 also , not really happy because 36T4 is the worst firmware I ever been on, so many issues while on it, gaming is impossible without at least 3-4 reboot a day. hopefully I don't stay too long on this firmware.