FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 28

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

2.0.10.36T4 firmware

 

http://www.dslreports.com/speedtest/37435125

 

 

 

I Plan to Stick Around
Posts: 82

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mcsandy

Just as a follow-up...I do test various servers.

Prior to May 1 speed has been great....Now Rolled back to 36T4 but no improvements. Cannot remember version prior to May 1 but since then something has changed and not only is speed horrible but effecting my Sonos and NetFlix streaming. SpeedX.jpg


@mcsandy wrote:

@rjmaxim

 

Here's different speed tests to various servers. You have to show more than one server on speedtrst.net as the variance is all over the place. Re-read your msg, your speed to rogers is quite low.speedtest.png



  

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Product Manager
Product Manager
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks for the feedback @aube. I've pushed 38T5 to your modem.

G

I Plan to Stick Around
Posts: 33

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Would love to have this 38T5  push to me as well.

I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Good morning. My neighbourhood has been having constant problems with internet for the past couple of days (one which we were notified when calling technical support as 'maintenance' (yesterday afternoon) and yesterday evening occurring to just now that was deemed an 'outage') Normally I can give Rogers the benefit of the doubt, especially with the current weather that's been happening but even this is a bit overkill, especially having both (which were defined differently) in a span of a day.

 

Like I said I just got internet back up, however my download speeds have been throttled to a measly 3MB/s. Three. I'm paying for the 150U plan. The odd thing is however, my upload speed is the same, and as advertised at 15MB/s. Is this common occurrence after an outage for download to be slower for a short period of time but upload is not effected whatsoever? 

 

For reference I have the CHN3ACSMR running 4.5.8.38T5. My chart for clarification.

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM0.7001029.441
2579000000256QAM3.000529.807
3585000000256QAM2.500629.759
4591000000256QAM1.900729.441
5597000000256QAM1.100829.759
6603000000256QAM0.800929.574
7303000000256QAM3.900131.404
8615000000256QAM0.9001129.269
9621000000256QAM1.0001229.227
10633000000256QAM0.2001328.605
11639000000256QAM-0.1001428.498
12645000000256QAM-0.6001528.498
13651000000256QAM-0.7001628.463
14657000000256QAM-0.9001728.325
15663000000256QAM-0.8001828.224
16669000000256QAM-1.5001927.844
17675000000256QAM-1.5002027.844
18681000000256QAM-0.8002128.224
19687000000256QAM-0.7002228.094
20693000000256QAM-0.9002328.224
21699000000256QAM-1.3002428.191
22705000000256QAM-1.5002528.224
23711000000256QAM-1.0002628.094
24717000000256QAM-1.2002727.844
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM39.00026400000
238596000ATDMA - 64QAM40.25033200000
330596000ATDMA - 64QAM40.00016400000

 

I appreciate the response in advance. To say I'm a little frustrated is an understatement.

I Plan to Stick Around
Posts: 77

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@WBarras

 

PM @CommunityHelps they can help you do a line test/ send a tech if needed.

I'm Here A Lot
Posts: 5

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@WBarras - I was in the same boat as you up until a week ago. Download speeds on the Ignite 150/15 plan were around 10Mbps or so; upload speeds were normal. After close to three weeks of dealing with Rogers techs, a maintenance crew from the field escalation office determined that it was a mainline distribution problem. A crew came out and fixed or replaced the CMTS not far from my house and ran a new temporary cable to it. Have been getting speeds as high as 195Mbps down, but averaging 170Mbps on most days. I have the CODA-4582u modem (model 2A) - not sure what the firmware is though. 

I Plan to Stick Around
Posts: 22

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@WBarras wrote:

Good morning. My neighbourhood has been having constant problems with internet for the past couple of days (one which we were notified when calling technical support as 'maintenance' (yesterday afternoon) and yesterday evening occurring to just now that was deemed an 'outage'. Normally I can give Rogers the benefit of the doubt, especially with the current weather that's been happening but even this is a bit overkill, especially having both (which were defined differently) in a span of a day.

 

Like I said I just got internet back up, however my download speeds have been throttled to a measly 3MB/s. Three. I'm paying for the 150U plan. The odd thing is however, my upload speed is the same, and as advertised at 15MB/s. Is this common occurrence after an outage for download to be slower for a short period of time but upload is not effected? 

 

For reference I have the CHN3ACSMR running 4.5.8.38T5. I appreciate the response in advance. To say I'm a little frustrated is an understatement.


I have the opposite problem, my upload is being throttled to 3Mbps, and I have the 500u package. Kind of hard to do streaming with that.

I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Un_Shaven Hmm. I just tried to swap my CGN3 modem to the new CODA but was denied the upgrade. You are still on 150U? I have a work order in place for tomorrow morning. Would the technician have one of the new routers with him? I called tech support yesterday night and I was under the impression I was eligible for the new router...
I Plan to Stick Around
Posts: 22

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@WBarras

 

I tried to get the CODA on the 150u plan before. Apparently they do not offer the modem free of charge to this plan anymore. I was offered the modem for a $50 technician visit.