FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 79

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Do you have an IP address of a New York server that I can run a tracert on would like to see the results on my connection?

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I Plan to Stick Around
Posts: 80

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Makaveli99

 

Yea this is the one from the tracert 104.153.107.121

 

What i notice though is the ping drifts in games from 35 ms up to 70 ms. On average it sits at 50 mostly.

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I Plan to Stick Around
Posts: 79

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks.

 

C:\Users\i7>tracert 104.153.107.121

Tracing route to c-104-153-107-121.inap-nyc.nfoservers.com [104.153.107.121]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    10 ms    13 ms     8 ms  99.230.16.1
  3     9 ms    13 ms     8 ms  66.185.91.125
  4    10 ms     3 ms     4 ms  209.148.232.70
  5     9 ms    10 ms     9 ms  0-14-0-3-cgw01.wlfdle.rmgt.net.rogers.com [209.148.233.161]
  6    24 ms    24 ms    24 ms  64.71.241.110
  7    25 ms    27 ms    25 ms  be812.ccr41.iad02.atlas.cogentco.com [154.54.11.217]
  8    24 ms    26 ms    23 ms  be3083.ccr41.dca01.atlas.cogentco.com [154.54.30.53]
  9    34 ms    33 ms    30 ms  be2806.ccr41.jfk02.atlas.cogentco.com [154.54.40.105]
 10    33 ms    34 ms    33 ms  be3294.ccr31.jfk05.atlas.cogentco.com [154.54.47.218]
 11    34 ms    32 ms    30 ms  38.104.74.130
 12    34 ms    30 ms    31 ms  border2-po1-bbnet1.nyj004.pnap.net [216.52.95.47]
 13    33 ms    38 ms    29 ms  inap-b2e4.e9.router.nyc.nfoservers.com [162.248.95.253]
 14    31 ms    34 ms    28 ms  c-104-153-107-121.inap-nyc.nfoservers.com [104.153.107.121]

Trace complete.

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I've Been Here Awhile
Posts: 2

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I'm still on firmware  2.0.10.35T1 and I'm constantly getting recync issues in the evenings, its horrible tonight, the modem has resynced like 10 times already!  What the heck is going on?

 

Line Stats:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM-4.200838.983
2849000000256QAM-10.500236.610
3855000000256QAM-10.900336.610
4861000000256QAM-10.800436.610
5579000000256QAM-3.400540.366
6585000000256QAM-4.100638.983
7591000000256QAM-4.300738.983
8303000000256QAM-6.700137.636
9603000000256QAM-4.100938.983
10609000000256QAM-3.9001038.983
11615000000256QAM-3.1001138.983
12621000000256QAM-2.9001240.366
13633000000256QAM-3.3001340.366
14639000000256QAM-3.4001440.366
15645000000256QAM-3.3001540.366
16651000000256QAM-3.2001638.983
17657000000256QAM-3.0001740.366
18663000000256QAM-3.0001840.366
19669000000256QAM-3.0001940.946
20675000000256QAM-3.7002038.983
21681000000256QAM-4.0002138.983
22687000000256QAM-4.1002240.366
23693000000256QAM-3.7002340.366
24699000000256QAM-3.5002440.366
25705000000256QAM-3.4002540.366
26711000000256QAM-3.1002640.366
27717000000256QAM-4.1002738.605
28723000000256QAM-5.1002838.605
29825000000256QAM-8.2002937.356
30831000000256QAM-9.2003036.610
31837000000256QAM-9.7003136.387
32843000000256QAM-10.1003236.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-4.900002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM53.00016400000
238596000ATDMA - 64QAM53.00033200000
323700000ATDMA - 64QAM53.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

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Resident Expert
Resident Expert
Posts: 6,599

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mau108 you have a severe cable and/or connector issue on the go.  Call tech support and ask the Customer Service Rep to run a signal check on the modem.  That signal check should fail automatically, at which point the CSR should arrange for a tech visit at your convenience.  

 

All three of your upstream signal levels are beyond the failure point.  The modem has reached its max power output for three upstream channels and can't provide any more power.  I'm surprised that three channels are still running and that the modem hasn't shut down one or possibly two channels.  You would know when that happens as the data rates will suffer.  The cause of the problem is some type of external cable and/or connector issue that will take a tech visit to sort out. 



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I Plan to Stick Around
Posts: 47

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@NorthGraves said:

 

Your ping is high, I would advise that you look into it.

 

Speed test from Kanata, ON

 

If I choose the closest local Rogers point and get very good results I'm not proving or testing anything other then my modem and local neighbourhood. I don't plan to play online games with the neighbours 😉

You need to go a little further to check it all including Rogers infrastructure.

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I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Wireless performance issues.

 

Rogers folks, I have the CODA 4582 Rev2. its 2.0.10.34T6.

 

My TV once I reboot the modem gets about 60mbps from where its positioned however after an hour or two, the connection speed suffers.

 

There is no change to number of devices connected or location of devices. Why is this happening ? If I am receiving 60 mbps after rebooting modem but after an hour if it comes down to 2 mbps, it does not look like a physical issue to me. Can you please release a stable fix ?

 

Since I have no visibility around logs, I am unable to provide anything to troubleshoot either.

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Product Manager
Product Manager
Posts: 48

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@vulture

 

I am not aware of any WiFi related issues on the 2.0.10.34T6 firmware but I have reached out to our test team to confirm.
Can you confirm if you have had this gateway before we completed the upgrade to 35T1 (which we had to roll back)?

If you did you would have been running this same code... wondering if you had same issue before?

Other option would be to complete a factory reset if you have not yet done so to see if that improves your experience.

I know it's not ideal but your device may have fallen into a bad state on the firmware downgrade.

 

 

Thanks,

RogersSergio

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I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks Sergio,
Don't recall of any upgrades, the version came out of the box as I picked up from store.

I attempted factory reset however outcome is the same and this has been happening since the day I picked up the device.

Thanks
I Plan to Stick Around
Posts: 17

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Sergio

The loss of DLNA connection between wifi connected devices I and others have recorded is I think a wifi problem stemming from a modem failure in that regard. I have a modem (35T1) which requires a reboot to connect the computer to the smart TV via DNLA but then looses the connection over time. A reboot will reestablish the DNLA connection. The wifi connection remains strong the whole time.

There are several reports here of modem facility decreasing over time. This diminished facility should be noticeable to technicians made aware of the problems .