Do you have an IP address of a New York server that I can run a tracert on would like to see the results on my connection?
Tracing route to c-104-153-107-121.inap-nyc.nfoservers.com [184.108.40.206]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 10 ms 13 ms 8 ms 220.127.116.11
3 9 ms 13 ms 8 ms 18.104.22.168
4 10 ms 3 ms 4 ms 22.214.171.124
5 9 ms 10 ms 9 ms 0-14-0-3-cgw01.wlfdle.rmgt.net.rogers.com [126.96.36.199]
6 24 ms 24 ms 24 ms 188.8.131.52
7 25 ms 27 ms 25 ms be812.ccr41.iad02.atlas.cogentco.com [184.108.40.206]
8 24 ms 26 ms 23 ms be3083.ccr41.dca01.atlas.cogentco.com [220.127.116.11]
9 34 ms 33 ms 30 ms be2806.ccr41.jfk02.atlas.cogentco.com [18.104.22.168]
10 33 ms 34 ms 33 ms be3294.ccr31.jfk05.atlas.cogentco.com [22.214.171.124]
11 34 ms 32 ms 30 ms 126.96.36.199
12 34 ms 30 ms 31 ms border2-po1-bbnet1.nyj004.pnap.net [188.8.131.52]
13 33 ms 38 ms 29 ms inap-b2e4.e9.router.nyc.nfoservers.com [184.108.40.206]
14 31 ms 34 ms 28 ms c-104-153-107-121.inap-nyc.nfoservers.com [220.127.116.11]
I'm still on firmware 18.104.22.168T1 and I'm constantly getting recync issues in the evenings, its horrible tonight, the modem has resynced like 10 times already! What the heck is going on?
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||30596000||ATDMA - 64QAM||53.000||1||6400000|
|2||38596000||ATDMA - 64QAM||53.000||3||3200000|
|3||23700000||ATDMA - 64QAM||53.000||2||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
@mau108 you have a severe cable and/or connector issue on the go. Call tech support and ask the Customer Service Rep to run a signal check on the modem. That signal check should fail automatically, at which point the CSR should arrange for a tech visit at your convenience.
All three of your upstream signal levels are beyond the failure point. The modem has reached its max power output for three upstream channels and can't provide any more power. I'm surprised that three channels are still running and that the modem hasn't shut down one or possibly two channels. You would know when that happens as the data rates will suffer. The cause of the problem is some type of external cable and/or connector issue that will take a tech visit to sort out.
Your ping is high, I would advise that you look into it.
If I choose the closest local Rogers point and get very good results I'm not proving or testing anything other then my modem and local neighbourhood. I don't plan to play online games with the neighbours 😉
You need to go a little further to check it all including Rogers infrastructure.
Wireless performance issues.
Rogers folks, I have the CODA 4582 Rev2. its 22.214.171.124T6.
My TV once I reboot the modem gets about 60mbps from where its positioned however after an hour or two, the connection speed suffers.
There is no change to number of devices connected or location of devices. Why is this happening ? If I am receiving 60 mbps after rebooting modem but after an hour if it comes down to 2 mbps, it does not look like a physical issue to me. Can you please release a stable fix ?
Since I have no visibility around logs, I am unable to provide anything to troubleshoot either.
I am not aware of any WiFi related issues on the 126.96.36.199T6 firmware but I have reached out to our test team to confirm.
Can you confirm if you have had this gateway before we completed the upgrade to 35T1 (which we had to roll back)?
If you did you would have been running this same code... wondering if you had same issue before?
Other option would be to complete a factory reset if you have not yet done so to see if that improves your experience.
I know it's not ideal but your device may have fallen into a bad state on the firmware downgrade.
The loss of DLNA connection between wifi connected devices I and others have recorded is I think a wifi problem stemming from a modem failure in that regard. I have a modem (35T1) which requires a reboot to connect the computer to the smart TV via DNLA but then looses the connection over time. A reboot will reestablish the DNLA connection. The wifi connection remains strong the whole time.
There are several reports here of modem facility decreasing over time. This diminished facility should be noticeable to technicians made aware of the problems .