FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 17

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@deuswrote:

Yeah, the " system time" is off by an hour,( -5 instead of -4),  looks like DST is ignored.


I bet there is a line of code in there that assumes everyone lives in ontario. `logTime = system.getLocalTime() - 5.hrs` 

Product Manager
Product Manager
Posts: 48

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi Everyone,

 

I know a number of you have raised issues with YouTube performance and I have been asked if it would be possible to get your help to gather more information to share with Google in order to understand what is happening and get it resolved.

 

For anyone experiencing these issues that is willing to help out... Can you please provide us the following info. This would help us to dig down the issue in more detail:

 

* URL of the page with the problem

* Description of the problem

    - Does the video load?

    - Does the video stop playing?

    - Do you see an error message?

* Screenshot of the error message

* Name and version of the browser and operating system

* Time and date of the problem, with timezone

* IP range that reports the problem

* Results of http://redirector.googlevideo.com/report_mapping

* Right click the YouTube player, select Copy Debug Info and paste the results

 

To help us more, please capture a web session that shows the problem:

 

  1. Start Google Chrome
  2. Open a new Incognito window
  3. Click the Chrome menu (3 bars), and select More Tools, Developer Tools
  4. Select the Network tab
  5. Play the video until you see the problem
  6. Right click the bottom half of the Network panel, and select Save as HAR with Content
  7. Zip and send the file to us

 

If you know how to use tcpdump or wireshark, you can capture all the network packets of the web session:

- DNS (port 53)

- HTTP (port 80)

- HTTPS (port 443)

 

IMPORTANT: A packet capture may include network traffic outside of the web session, including your private information. Please do not send this capture to us, unless you understand the technical and privacy implications of revealing your network traffic to a 3rd party.

 

Please do not post any captures on the public forum; send me a private message instead.

In the mean time we are continuing to work with Google.

 

 

Thanks,

RogersSergio

 

Resident Expert
Resident Expert
Posts: 6,139

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersSergio there is no way to attach a file other than an image or video to a forum message.  I think you're going to have to provide an email address that customers can use to send the zipped file. 



I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Sorry if posting a MAC address is against forum rules; however I'm pretty sure nobody can hack into your network remotely just by knowing your modem's MAC address so I Googled a bit:

 

Is it dangerous to post my MAC address publicly?

 

Regarding my signal levels, I was mainly concerned with the Signal to Noise Ratios that were in the range of 4. Normally they're all in the 38-40 range. Also, I included my log because I was mainly interested in the line mentioning "RCS Partial Service". Never saw that error before.

 

84000700warningRCS Partial Service;CM-MAC=XXXXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.1;
I've Been Around
Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

My modem is stuck on the 2.0.10.33T11 version, and won't update. I tried rebooting multiple times now, no update.

 

I need to figure this out because it's been dropping connection randomly.

I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi,

 

192.168.100.1 has been broken again.  It worked for a few days, then you have to reboot the bridged modem again in order to access the modem interface. Pinging192.168.100.1 doesn't work either when that happened. Not just me, people were reporting this issue on DSLReports.com. You guys just fixed new bugs then brought back old bug(s).  Unbelievable!!

 

BTW, I'm on .34T6, It might be happened on .33T11 as well.

Highlighted
I Plan to Stick Around
Posts: 77

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@c0d3rwrote:

Hi,

 

192.168.100.1 has been broken again.  It worked for a few days, then you have to reboot the bridged modem again in order to access the modem interface. Pinging192.168.100.1 doesn't work either when that happened. Not just me, people were reporting this issue on DSLReports.com. You guys just fixed new bugs then brought back old bug(s).  Unbelievable!!

 

BTW, I'm on .34T6, It might be happened on .33T11 as well.


@RogersSergio@c0d3r

I am on .34T6 Bridge mode as well and I can confirm the behavior you experienced.

 

David Mozer
IT-Expert on Call
I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Seeing the same thing on 34T6 in bridged mode. Rebooting it fixes it.

 

I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Anyone have any idea why my modem may be missing port/channel 2-9 and 32 all of a sudden?

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1633000000256QAM3.0001338.983
10609000000256QAM3.2001038.983
11615000000256QAM3.3001138.983
12621000000256QAM3.2001238.983
13555000000256QAM2.100138.605
14639000000256QAM3.0001438.605
15645000000256QAM2.8001538.983
16651000000256QAM2.8001638.983
17657000000256QAM2.7001738.983
18663000000256QAM2.6001838.983
19669000000256QAM2.9001938.983
20675000000256QAM2.6002038.983
21681000000256QAM2.6002138.983
22687000000256QAM2.4002238.983
23693000000256QAM2.2002338.605
24699000000256QAM2.2002438.605
25705000000256QAM1.8002538.605
26711000000256QAM1.7002638.605
27717000000256QAM1.2002738.983
28723000000256QAM1.1002837.636
29729000000256QAM1.1002937.636
30735000000256QAM0.9003037.636
31741000000256QAM0.7003137.636
I Plan to Stick Around
Posts: 10

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Same here as well. 34T6, bridged.