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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,904 REPLIES 4,904

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

@RogersDave wrote:

Good morning Community,

 

Just a quick note that due to a fat finger problem this morning (100% my fault), I deleted all my private messages.

 

If you sent me something and you are still expecting an answer, reach out to me again.

 

Sorry for that.

 

Dave


Here's as quick test. Uplink bufferbloat is pretty good compared to .26T2. There are no improvements in downlink bufferbloat.

 

Capture.GIF

 

Are my signal levels within range? I'm in a DOCSIS 3.1 enabled area. 

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-0.100740.946
2567000000256QAM0.000340.366
3573000000256QAM0.300440.366
4579000000256QAM0.200540.946
5585000000256QAM0.100640.946
6561000000256QAM-0.100240.946
7597000000256QAM-0.500840.946
8603000000256QAM-0.900940.946
9609000000256QAM-0.5001040.366
10615000000256QAM-0.2001140.946
11621000000256QAM0.3001240.366
12633000000256QAM0.4001340.366
13639000000256QAM0.5001440.366
14645000000256QAM0.1001540.366
15651000000256QAM-0.2001640.946
16657000000256QAM-0.5001740.946
17663000000256QAM-0.6001840.946
18669000000256QAM-0.5001940.366
19675000000256QAM-0.8002040.366
20681000000256QAM-0.9002140.366
21687000000256QAM-1.0002240.946
22693000000256QAM-1.1002340.366
23699000000256QAM-1.6002440.366
24705000000256QAM-2.0002540.366
25711000000256QAM-2.1002640.366
26717000000256QAM-2.2002740.366
27723000000256QAM-2.1002838.983
28825000000256QAM-1.3002940.366
29831000000256QAM-1.3003040.946
30837000000256QAM-1.7003140.366
31843000000256QAM-2.2003240.366
32555000000256QAM0.200140.366

 

OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES1.799999
1NANANONONONA

 

Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM28.75056400000
238595727ATDMA - 64QAM32.75063200000
330596000ATDMA - 64QAM30.50046400000

 

OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Only Chromecast problem I have remaining is with Netflix. The Netflix dialogue box tends to disappear from my Samsung phone screen while Netflix continues casting. I sometimes even have to go in the app and redo the cast to Chromecast procedure to regain control of Netflix. I'm using a first generation, U.S.-bought Chromecast. It may also be a connectivity issue with Samsung devices. It's all running smoothly otherwise. Any ideas?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Breadwinka
I Plan to Stick Around

Im on the latest firmware 2.0.10.27 and bufferbloat is still an issue for me  

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

soundwave80
I Plan to Stick Around
My speeds have plummet the last few days . Currently getting 15 down and 0.7 up. The page says current trial firmware is .26 but I'm still on .27 . Should I reset my modem ? Will it even make a difference?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@soundwave80 can you log in to the modem and post the DOCSIS WAN page stats for signal levels. also I would advise you call tech support when this happens and ask them to check your stats and your neighbours to see if this is a local issue.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

soundwave80
I Plan to Stick Around
Downstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)1591000000256QAM-5.100737.6362567000000256QAM-4.400338.6053573000000256QAM-4.500438.9834579000000256QAM-4.600538.9835585000000256QAM-5.000637.6366561000000256QAM-4.200237.6367597000000256QAM-5.100837.3568603000000256QAM-5.200937.6369609000000256QAM-5.3001037.63610615000000256QAM-5.3001137.35611621000000256QAM-5.2001237.63612633000000256QAM-5.6001337.63613639000000256QAM-5.4001437.63614645000000256QAM-5.2001537.63615651000000256QAM-5.1001637.63616657000000256QAM-5.1001738.60517663000000256QAM-5.0001838.60518669000000256QAM-5.2001937.63619675000000256QAM-4.9002037.63620681000000256QAM-5.1002138.60521687000000256QAM-5.4002238.60522693000000256QAM-5.5002337.35623699000000256QAM-5.8002437.63624705000000256QAM-6.0002537.63625711000000256QAM-6.4002637.35626717000000256QAM-6.5002737.35627723000000256QAM-6.7002837.63628825000000256QAM-7.4002937.35629831000000256QAM-7.1003037.63630837000000256QAM-7.6003137.35631843000000256QAM-7.7003236.61032555000000256QAM-3.800138.983

OFDM Downstream OverviewReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)04K290600000YESYESYES0.0000001NANANONONONA

Upstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth138595668ATDMA - 64QAM35.75033200000230596000ATDMA - 64QAM32.75016400000323700000ATDMA - 64QAM32.50026400000

OFDM/OFDMA OverviewChannel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size0DISABLED0.50000.00000.0000-inf-1.00004K1DISABLED0.50000.00000.0000-inf-1.00004K

© 2017 Hitron Technologies Inc.. All rights reserved

Downstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)1591000000256QAM-5.100737.6362567000000256QAM-4.400338.6053573000000256QAM-4.500438.9834579000000256QAM-4.600538.9835585000000256QAM-5.000637.6366561000000256QAM-4.200237.6367597000000256QAM-5.100837.3568603000000256QAM-5.200937.6369609000000256QAM-5.3001037.63610615000000256QAM-5.3001137.35611621000000256QAM-5.2001237.63612633000000256QAM-5.6001337.63613639000000256QAM-5.4001437.63614645000000256QAM-5.2001537.63615651000000256QAM-5.1001637.63616657000000256QAM-5.1001738.60517663000000256QAM-5.0001838.60518669000000256QAM-5.2001937.63619675000000256QAM-4.9002037.63620681000000256QAM-5.1002138.60521687000000256QAM-5.4002238.60522693000000256QAM-5.5002337.35623699000000256QAM-5.8002437.63624705000000256QAM-6.0002537.63625711000000256QAM-6.4002637.35626717000000256QAM-6.5002737.35627723000000256QAM-6.7002837.63628825000000256QAM-7.4002937.35629831000000256QAM-7.1003037.63630837000000256QAM-7.6003137.35631843000000256QAM-7.7003236.61032555000000256QAM-3.800138.983

OFDM Downstream OverviewReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)04K290600000YESYESYES0.0000001NANANONONONA

Upstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth138595668ATDMA - 64QAM35.75033200000230596000ATDMA - 64QAM32.75016400000323700000ATDMA - 64QAM32.50026400000

OFDM/OFDMA OverviewChannel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size0DISABLED0.50000.00000.0000-inf-1.00004K1DISABLED0.50000.00000.0000-inf-1.00004K

© 2017 Hitron Technologies Inc.. All rights reserved

Here's my signal levels .Sadly when I call into Rogers support about it they open a ticket but I get a email the next day saying either my issue has been fixed or to call back because they need more info from me.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gennadiv
I've Been Here Awhile

New release 2.0.10.27 has been pushed to my CODA

From the first glance:

1. Wireless - cannot save any changes, getting a red error

2.  IP Camera that always worked with Rocket and other modems - not getting IP and not registered

3. Guest WiFi - cannot save a thing and Guest WiFi gives the same "DHCP client" error 

4. In Connected Devices - I see all devices under Ethernet and none under 2.4 or 5.8 though I'm connected with multiple devices

Possibly I need reset device and reconfigure again - will try later tonight

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@gennadiv don't factory reset, if you factory reset you will be put back on .26T2 firmware.

I would do a reboot, just unplug the modem for 10 seconds, then try the wifi settings again.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

flash999
I've Been Here Awhile

Using CGN3AMF on Fido 60/10

Got upgrade today from the stock firmware to  4.5.8.27

Download speed very good, upload only 1-1.5 instead of 10

 

Untitled.png

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-4.500738.983
2561000000256QAM-3.100238.605
3567000000256QAM-3.700338.983
4573000000256QAM-3.700438.983
5579000000256QAM-4.300538.605
6585000000256QAM-4.800638.983
7555000000256QAM-2.400138.983
8597000000256QAM-4.400838.605
9633000000256QAM-4.5001338.605
10639000000256QAM-4.5001438.605
11645000000256QAM-4.7001538.983
12651000000256QAM-5.8001638.605
13657000000256QAM-6.2001738.605
14663000000256QAM-5.6001838.605
15669000000256QAM-6.2001937.636
16675000000256QAM-5.9002037.636
17681000000256QAM-4.9002138.983
18687000000256QAM-4.9002238.605
19693000000256QAM-4.4002338.605
20699000000256QAM-4.1002438.983
21825000000256QAM-4.4002938.605
22831000000256QAM-4.5003038.983
23837000000256QAM-4.3003138.983
24843000000256QAM-4.8003238.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM40.50046400000
238596000ATDMA - 64QAM41.00063200000
323700000ATDMA - 64QAM40.50056400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

huh666
I Plan to Stick Around

Hi @RogersDave.  I screwed up and did a reset on my modem and the firmware reverted to .26t2.  Could you please resend .27 when you get a chance?  Thank You

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

User1445713
I Plan to Stick Around

Any progress on USB port? I could really use network drive on CODA modem.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@flash999, if you haven't done so already, reboot or restart the modem.  Pull the power, wait for 30 seconds and power it back up again.  Then, run a speedtest at the www.speedtest.net site using the Rogers Toronto or Montreal server, depending on which is closer to your home. 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gennadiv
I've Been Here Awhile

Have anyone has an issue with legacy devices cannot get connected? I've got Tenvis IP camera and seems as it not connected to wifi and not listed in connected devices... Anyone with the same issue? My 2.4 enabled for all devices including b

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave whatever happened to the firmware upgrade on the rocket modem ? There was a issues when. You pushed it to my modem has there been any progress on this ? Should we see a new update soon. Thanks.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Charnelrot
I've Been Here Awhile

Just got the 2.0.10.27 firmware on my CODA-4582. I was constantly getting disconnected in the game For Honor after switching to this modem. Like, every single match...I couldn't complete even one game.

 

Happy to report this firmware update has fixed whatever the issue was and I haven't experienced a single disconnect in over 5 games so far. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

@Charnelrot wrote:

Just got the 2.0.10.27 firmware on my CODA-4582. I was constantly getting disconnected in the game For Honor after switching to this modem. Like, every single match...I couldn't complete even one game.

 

Happy to report this firmware update has fixed whatever the issue was and I haven't experienced a single disconnect in over 5 games so far. 


The CODA modem with the new firmware is better by a long shot than my old CGN3 modem, but it's not good enough for games. I still get disconnects every now and then when playing HoTS. The downstream bufferbloat on this modem even with the latest firmware is terribly high. I'm comparing it to my neighbor's SmartRG SR505N on a DSL 25 service.  

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

What Happ to @RogersDave he hasn't been for quite some time now , is there any new firmware being released any time soon. For the cgn modems like the rocket ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

I just finished playing a few HoTS games and I got disconnected in every one of them.  I hope they fix this disconnection issue with the next firmware for the CODA modem. Otherwise, perhaps I should switch back to DSL. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

@lethalsniper

 

Whenever Dave is not online, it seems that he is working on making our Internet service better. He's probably busy with a lot of things right now.

 

@OL1v3r Have you tried opening the UDP ports for HoTS? I have searched for these UDP ports you can open, which are provided by Blizzard: 1119, 6113, 1120, 80, 3724

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JonSnow88
I Plan to Stick Around
@flash999
How did you get .27 on a fido modem? I just tried messenging @CommunityHelps and they basically said the beta program is for rogers internet customers.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

@lethalsniper wrote:
What Happ to @RogersDave he hasn't been for quite some time now , is there any new firmware being released any time soon. For the cgn modems like the rocket ?

Why don't you upgrade to the CODA modem? With firmware .27, the CODA modem is quite good, compared to my old CGN3 modem.