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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a reliable contributor

@RogersDave

 

I can confirm that I have just received firmware 2.0.10.20. I can also confirm that I can finally see the connected devices. Everything looks good so far. I will continue to run some tests and report back later.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mozerd
I plan to stick around

@RogersDave

 

Got the Trial firmware ... Thank You.

David Mozer
IT-Expert on Call

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mES19
I plan to stick around

i @RogersDave there's been a regression in the 5G speed on the AC band on the .20 firmware for me.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Webslinger
I plan to stick around

CODA-4582

Hardware 1A

 

Received firmware 2.0.10.20

 

Upload speeds are still horrible on 250/20 profile: http://www.speedtest.net/result/5958218438

 

But there's a general PT ticket in my area: PT00365260

 

I'm told there's an outstanding signal/noise issue in my area that Rogers has yet to address.

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-5.4003136.387
2363000000256QAM-2.1001038.605
3369000000256QAM-2.3001137.636
4375000000256QAM-2.5001237.356
5381000000256QAM-2.3001338.605
6387000000256QAM-2.4001437.636
7393000000256QAM-2.4001537.636
8399000000256QAM-2.3001638.605
9405000000256QAM-2.5001738.605
10411000000256QAM-2.6001838.605
11417000000256QAM-2.8001937.636
12423000000256QAM-2.9002037.356
13429000000256QAM-2.8002137.636
14435000000256QAM-2.6002237.636
15441000000256QAM-2.6002337.636
16447000000256QAM-2.7002437.636
17555000000256QAM-5.5002535.595
18561000000256QAM-5.7002635.595
19567000000256QAM-5.8002735.780
20573000000256QAM-5.6002835.595
21579000000256QAM-5.4002936.387
22585000000256QAM-5.4003036.387
23357000000256QAM-2.600937.636
24597000000256QAM-5.5003236.387
25603000000256QAM-5.3003336.610
26609000000256QAM-5.4003436.610
27615000000256QAM-5.2003536.387
28621000000256QAM-5.1003636.387
29633000000256QAM-5.6003735.595
30639000000256QAM-5.6003836.387
31645000000256QAM-5.7003936.387
32651000000256QAM-6.2004035.595
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM31.75056400000
238596000ATDMA - 64QAM36.00063200000
330596000ATDMA - 64QAM33.25046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hybrid_Noodle
I plan to stick around

Updated to the .20 (In bridge mode and everything has been reset) speeds seem to be consistant now around 700/25-40 (On the Gig plan) which is what I always ever maxed out at before. I assume this will get a bump once 3.1 is deployed in my area. So far no issues have been seen on RDP sessions, Hardware VPN, IP Phone and XBL.

 

@RogersDave could we please do the next firmware updates not during normal business hours 🙂

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

Speaking of 3.1 , I can't wait until they annouce the deployment been waiting for so long!

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@JohnBeaudin wrote:

Speaking of 3.1 , I can't wait until they annouce the deployment been waiting for so long!

 


Deployment of DOCSIS 3.1 is well underway. I see new areas enabled every day. I am surprised that nobody on this forum actually mentionned that D3.1 got enabled on their device (visible on the modem when the downlink link goes from blue to light blue).

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Hybrid_Noodle wrote:

 

@RogersDave could we please do the next firmware updates not during normal business hours 🙂


I'll do my best. There was a huge backlog because of all the conversions to CODA modems and I had to process them during the day.

 

I normally try to run these updates early in the morning. Evening is peak hour for everybody and overnight, I try to sleep 🙂

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@RogersDave

 

I check the lights on my modem every day and I also login in modem to make sure it's not enabled yet..

 

I am in North East New-Brusnwick, are they upgrading Ontario first .. or it's random? just to give me an idea.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hybrid_Noodle
I plan to stick around

@RogersDaveNo worries I just made the assumption that it would be an automated batch job that would have run overnight and not a manual process.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mES19
I plan to stick around

Still awaiting 3.1.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a reliable contributor

@JohnBeaudin

 

I know for a fact that they will be upgrading areas to 3.1 that are congested on the downlink side, which is why they have started to upgrade parts of Toronto to 3.1.

 

They also take into account another factor: the number of CODA modems that are running in a certain area. As a result, if there are more CODA modems running in a particular region, then that paticular region is more likely to be upgraded to 3.1 downlink. 3.1 Uplink is still under testing and will be ready for deployment towards the end of the year if I recall correctly.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DaveFro
I plan to stick around

Received .20 today. I am in bridge mode, so speed/consistency is pretty much all I can speak to, but both look good. I have attached 2 speedtest results. The download is typical, the upload seems to be better as I was running around 35 the last week or so. Always seem to have lower rates on the rogers download utility than the ookla one, thought it would be running to the same server, but i guess not.

 

I took a picture of my modem lights, for some reason it was very had to get it to look like real life on the phone, but I'm guessing this isn't 3.1 since up/down are same color, I'm in Old South London for reference.

 

Will continue to monitor for any issues on this new firmware, as I understand that .20 would be of more relavence to bridged mode users than .19 was.

 

ScreenShot1.jpg

 

ScreenShot2.jpg

 

IMG_7801.JPG

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DaveFro
I plan to stick around

There does still seem to be a bug with the LAN traffic counter, i assume this is traffic sent from modem to external router, and if so the count is way too low after all the speedtests I just ran.

 

ScreenShot1.jpg

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Webslinger
I plan to stick around

After awhile in bridge mode, speeds drops like crazy: http://www.speedtest.net/my-result/5959460950

 

CODA-4582

2.0.10.20

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-5.3003136.387
2657000000256QAM-6.0004136.387
3663000000256QAM-5.6004236.387
4669000000256QAM-5.4004336.387
5675000000256QAM-5.5004436.387
6681000000256QAM-4.9004536.610
7687000000256QAM-5.2004636.610
8693000000256QAM-5.2004736.387
9699000000256QAM-5.2004836.387
10705000000256QAM-5.1004936.610
11711000000256QAM-5.6005036.610
12717000000256QAM-6.2005136.387
13723000000256QAM-6.7005235.780
14825000000256QAM-8.5005335.595
15831000000256QAM-9.1005434.926
16837000000256QAM-9.6005534.484
1755500000064QAM-10.000564.191
1856100000064QAM-10.100574.191
19567000000256QAM-5.7002735.780
20573000000256QAM-5.6002835.780
21579000000256QAM-5.4002936.610
22585000000256QAM-5.4003036.387
23855000000256QAM-10.0005834.346
24597000000256QAM-5.4003236.387
25603000000256QAM-5.3003336.387
26609000000256QAM-5.4003436.387
27861000000256QAM-9.4005934.484
28621000000256QAM-5.1003636.387
29633000000256QAM-5.6003735.780
30639000000256QAM-5.6003836.387
31645000000256QAM-5.7003936.387
32651000000256QAM-6.2004035.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM32.50056400000
238596000ATDMA - 64QAM36.00063200000
330596000ATDMA - 64QAM33.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a senior contributor

@Webslinger

 

Your signal levels are not very good as the downstream should be around 0 dBmV and 2 of your channels have issues:

 

1755500000064QAM-10.000564.191
1856100000064QAM-10.100574.191

 

I would contact tech support and have them come and get you up and running.  No amount of tinkering is going to help with levels that low.

 

Here are my signal levels in comparison:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1633000000256QAM2.0003736.387
2363000000256QAM6.6001037.636
3369000000256QAM6.9001137.356
4375000000256QAM7.3001237.636
5381000000256QAM6.9001337.356
6387000000256QAM6.2001437.636
7393000000256QAM6.3001536.610
8399000000256QAM6.2001637.356
9405000000256QAM5.5001737.356
10411000000256QAM5.4001837.636
11417000000256QAM6.2001937.356
12423000000256QAM6.7002037.356
13429000000256QAM7.4002137.356
14435000000256QAM7.8002237.636
15441000000256QAM7.5002337.636
16447000000256QAM6.5002437.356
17555000000256QAM4.1002536.610
18561000000256QAM3.5002636.387
19567000000256QAM2.7002736.387
20573000000256QAM3.6002835.595
21579000000256QAM3.7002935.780
22585000000256QAM3.6003036.610
23591000000256QAM4.9003136.610
24597000000256QAM5.5003236.610
25603000000256QAM5.3003337.356
26609000000256QAM4.4003436.387
27615000000256QAM3.6003537.356
28621000000256QAM2.4003636.610
29357000000256QAM6.600937.636
30639000000256QAM2.3003836.387
31645000000256QAM3.1003936.387
32651000000256QAM2.3004036.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM33.25026400000
238595746ATDMA - 64QAM38.50033200000
330596000ATDMA - 64QAM35.00016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Webslinger call tech support and ask the CSR to run a signal check on the modem.  It should fail considering that you have three channels sitting down at -10 dBmV, and the rest of them are in no great shape either.  And then there is the almost non-existent signal to noise ratios for channels 17 and 18.  Ask the CSR  to check the neighbors modems as well, which are tied to the same local tap.  That will determine if the issue is a single line issue to your home, or if its a bigger problem, possibly with the CMTS itself.

 

Edit:  don't reset the modem as that will temporarily improve the signal levels but it won't resolve the underlying cause.  Let tech support see those levels as they are now.  Its easier to troubleshoot when the situation is bad as opposed to where the situation used to be bad but now its good.  Very hard to guess when the levels are temporarily back to normal.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Webslinger
I plan to stick around

@Datalink

@Alex4161

 

Yes, there's actually two open tickets on my account.

 

One of them is PT00365260.

 

After rebooting the modem, my download speed briefly increased and signal levels looked almost normal. But now it's horrible again.

 

Yeah, I should probably wait for those tickets to be resolved before drawing conclusions about the firmware.

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-5.2003136.610
2657000000256QAM-5.9004136.387
3663000000256QAM-5.5004236.387
4669000000256QAM-5.3004336.387
5675000000256QAM-5.3004436.610
6681000000256QAM-4.8004536.610
7687000000256QAM-5.0004636.610
8693000000256QAM-5.1004736.387
9699000000256QAM-5.1004837.356
10705000000256QAM-5.0004936.610
11711000000256QAM-5.5005036.610
12717000000256QAM-6.1005136.387
13723000000256QAM-6.5005235.780
14825000000256QAM-8.4005335.595
15831000000256QAM-8.9005434.926
16837000000256QAM-9.4005534.926
23855000000256QAM-9.8005834.346
27615000000256QAM-5.0003536.610
28861000000256QAM-9.2005934.484
29633000000256QAM-5.4003736.387
30639000000256QAM-5.5003836.387
31645000000256QAM-5.6003936.387
32651000000256QAM-6.1004035.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM32.50056400000
238596000ATDMA - 64QAM34.75063200000
330596000ATDMA - 64QAM33.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Lumute
I plan to stick around

@RogersDave wrote:

Deployment of DOCSIS 3.1 is well underway. I see new areas enabled every day. I am surprised that nobody on this forum actually mentionned that D3.1 got enabled on their device (visible on the modem when the downlink link goes from blue to light blue).

 

Dave


 Whats the best way to check if 3.1 iis enabled by looking at the modem status pages? I read somewhere that you had to look for OFDM channels in use / enabled, is that correct?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Look at the front download LED which will be light purple in colour indicating Docsis 3.1 Downstream is in operation.  If you look at the signal levels, you will see that the Downstream 3.1 section will be active and running.  Upstream Docsis 3.1 is still weeks or months down the road.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I plan to stick around
@RogersDave

Having some weird connection issues through my vpn. Just wondering if u can take a peek in my area and modem to see if there is anything going on