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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

alback
I plan to stick around
I saw that, thanks for the firmware update and for the reply.

cheers,

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@JohnBeaudin wrote:

 

 Now my question is, will DOCSIS 3.1 be as good as cablelabs describe it? in terms of ping for us online gamers?

 

John


That is a complicated question and only time (and testers like you) will tell. Sorry for the below, this gets technical...

 

In DOCSIS 3.1, there are a few positive things. First, the gateway itself has to be more powerful and is not based on Intel Puma 6 which is known to exhibit latency issues. That will be the first major win.

 

DOCSIS 3.1 capable gateways are all backward compatible to DOCSIS 3.0. Before the introduction of the Broadcom BCM3390 and Intel Puma 7 chipsets (both DOCSIS 3.1 capable), the only gateways capable of operating at 32 channels were all based on the Intel Puma 6 chipset. By using D3.1 chipsets, even operating in DOCSIS 3.0 mode, it means that there will be far more modems capable of operating with 32 channels on the downlink.

 

Aside from that, DOCSIS 3.1 makes AQM mandatory. It is available in some DOCSIS 3.0 gateways but it is mandatory in 3.1 and that can also potentially help.

 

Final point is regarding modulation. DOCSIS 3.1 uses OFDM which is more resilient to noise. Also, given the higher modulation schemes, there is better efficiency in bit/Hz which leads to more capacity. This will therefore alleviate congestion, where it exists, and help with the latency as well.

 

DOCSIS3.1 operation mode allows to operate in hybrid mode with D3.1 on the downlink and D3.0 on the uplink and this is what most operators will deploy first. The technology for D3.1 on the uplink is not 100% mature and will be ready sometimes in 2017.

 

Congestion on the uplink is far more prevalent than on the downstream. Once D3.1 is available on the uplink, that will increase capacity significantly both by increasing efficiency but also allowing cable operators to use lower spectrum, typically noisier, and that D3.0 couldn’t use. This will also help with improving the latency.

 

Hope this provides some answers to your question.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

That's exactly what I was looking for, it answers all my questions.

 

Thanks!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Double_K
I'm a reliable contributor

@RogersDave wrote:

In DOCSIS 3.1, there are a few positive things. First, the gateway itself has to be more powerful and is not based on Intel Puma 6 which is known to exhibit latency issues. That will be the first major win.

 

DOCSIS 3.1 capable gateways are all backward compatible to DOCSIS 3.0. Before the introduction of the Broadcom BCM3390 and Intel Puma 7 chipsets (both DOCSIS 3.1 capable), the only gateways capable of operating at 32 channels were all based on the Intel Puma 6 chipset. By using D3.1 chipsets, even operating in DOCSIS 3.0 mode, it means that there will be far more modems capable of operating with 32 channels on the downlink........

 

Dave


@RogersDave I think this answers my question from an earlier post: M37398 - it appears that the next modem may be a Broadcom BCM3390-based unit.  Yeah!

If you're looking for pre-deployment early field testers of the new D3.1 modem (with Rogers IPTV Smiley Wink) in a concurrent operation setup, please add me to the list!

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

Also more than willing to be a Beta Tester for new modem ,  250u plan but I don't have Rogers TV.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Double_K wrote:

@RogersDave I think this answers my question from an earlier post: M37398 - it appears that the next modem may be a Broadcom BCM3390-based unit.  Yeah!

If you're looking for pre-deployment early field testers of the new D3.1 modem (with Rogers IPTV Smiley Wink) in a concurrent operation setup, please add me to the list!

 


 "May" is the correct word here. There are now 3 chipsets capable of supporting 32 channels on the downlink, 2 of which happens to be DOCSIS 3.1 compliant:

  • Intel Puma 6 (DOCSIS 3.0)
  • Intel Puma 7 (DOCSIS 3.0+3.1)
  • Broadcom BCM3390 (DOCSIS 3.0+3.1)

All I did was answer the question of @JohnBeaudin "what improvement to latency would DOCSIS 3.1 bring".

 

Unfortunately, there are no plans for a hardware beta tester program at this point.... Sorry.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I plan to stick around

Please delete this post.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

We will know within a few weeks I am sure.

 

To the person that had the idea to start this thread -> you're a genius

 

To the person thought about  having Dave work with us and answering your questions ect -> you're a genius

 

and if it's the same person, give that guy promotion please.

 

John,

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Double_K
I'm a reliable contributor

Thanks Dave, Yes "May"=Standard NDA clause to CYA Smiley Happy 

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

BS
I'm a senior advisor

Very clearly put @RogersDave  Probably overly technical for some, but surprisingly I understood it all.

 

Thanks for all you do.

 

Bruce

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hwaiting
I plan to stick around

I recently had the .27 firmware installed on my CGN3ACR.

It was my understanding that after a reset that IPv6 should be enabled by default.  I did the reset.

I currently have the CGN3ACR in bridge mode, connected to a Netgear R7000.

Within the R7000, I had set the IPv6 setting to Autodetect and IPv6 was shown as reachable (via http://ipv6-test.com) but not anymore after waking my computer back from sleep.

Any suggestions?  Thanks.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

I hope Puma7 won't have the latencies issues we are experiencing with Puma6.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hwaiting
I plan to stick around

@Hwaiting wrote:

I recently had the .27 firmware installed on my CGN3ACR.

It was my understanding that after a reset that IPv6 should be enabled by default.  I did the reset.

I currently have the CGN3ACR in bridge mode, connected to a Netgear R7000.

Within the R7000, I had set the IPv6 setting to Autodetect and IPv6 was shown as reachable (via http://ipv6-test.com) but not anymore after waking my computer back from sleep.

Any suggestions?  Thanks.


I think I answered my own Q.  I realized that IPv6 is not fully deployed everywhere.

While I don't see an option in my CGN3ACR menu to turn ON/OFF IPv6 (in either bridge or gateway mode, but I'm assuming it would be ON), it doesn't look like I've been assigned a WAN IPv6 address, hence the IPv6 tests failing.  It was just weird how it was working that one time.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Hwaiting wrote:

@Hwaiting wrote:

I recently had the .27 firmware installed on my CGN3ACR.

It was my understanding that after a reset that IPv6 should be enabled by default.  I did the reset.

I currently have the CGN3ACR in bridge mode, connected to a Netgear R7000.

Within the R7000, I had set the IPv6 setting to Autodetect and IPv6 was shown as reachable (via http://ipv6-test.com) but not anymore after waking my computer back from sleep.

Any suggestions?  Thanks.


I think I answered my own Q.  I realized that IPv6 is not fully deployed everywhere.

While I don't see an option in my CGN3ACR menu to turn ON/OFF IPv6 (in either bridge or gateway mode, but I'm assuming it would be ON), it doesn't look like I've been assigned a WAN IPv6 address, hence the IPv6 tests failing.  It was just weird how it was working that one time.


Actually, IPv6 is fully deployed on the entire Rogers High-Speed Internet and Rogers Wireless footpring.

 

If you are using the CGN3ACR in bridge mode, it won't report any IPv6 address as you modem doesn't have an address but your router has it.

 

You say that ipv6-test.com was working and then not after your computer went to sleep. Are you using Windows 10 by any chance?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

Smiley Surprised

 

2016-11-21_21-21-01.png

 

2016-11-21_21-23-19.png

 

2016-11-21_21-25-45.png

 

Upload Channels have gone back to 2 so I will do a Modem Reboot to see if it helps.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM8.6003540.366
2609000000256QAM8.5003440.366
3603000000256QAM8.0003338.983
4621000000256QAM8.7003638.983
5633000000256QAM8.3003738.983
6639000000256QAM7.5003838.605
7645000000256QAM6.7003938.605
8651000000256QAM6.5004038.605
9657000000256QAM7.0004138.605
10663000000256QAM8.1004238.605
11669000000256QAM8.8004338.983
12675000000256QAM9.2004438.605
13681000000256QAM9.4004538.605
14687000000256QAM  9.4004638.983
15693000000256QAM  9.6004738.605
16699000000256QAM  8.7004838.605
17705000000256QAM  9.2004938.983
18711000000256QAM  9.4005038.983
19717000000256QAM  10.0005138.605
20723000000256QAM  10.4005238.983
21825000000256QAM  9.1005337.356
22831000000256QAM  9.9005437.636
23837000000256QAM  9.5005538.605
24843000000256QAM  8.7005637.636
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM   46.50026400000
230596000ATDMA - 64QAM   46.50016400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

Yes a Reboot of the Modem brought back the 3 Upload channels. 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM8.7003540.366
2609000000256QAM8.5003440.366
3603000000256QAM8.1003338.983
4621000000256QAM8.7003638.983
5633000000256QAM8.4003739.397
6639000000256QAM7.5003838.983
7645000000256QAM6.8003938.983
8651000000256QAM6.6004038.605
9657000000256QAM7.1004138.983
10663000000256QAM8.1004238.605
11669000000256QAM8.9004338.983
12675000000256QAM9.3004438.983
13681000000256QAM9.5004538.983
14687000000256QAM9.5004638.983
15693000000256QAM9.7004738.605
16699000000256QAM8.8004838.605
17705000000256QAM9.3004938.983
18711000000256QAM9.5005038.605
19717000000256QAM10.1005138.983
20723000000256QAM10.6005238.983
21825000000256QAM9.2005337.356
22831000000256QAM10.0005437.636
23837000000256QAM9.6005538.605
24843000000256QAM8.8005637.356
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM   46.75026400000
238596000ATDMA - 64QAM   46.75033200000
330596000ATDMA - 64QAM   46.75016400000

 

2016-11-21_21-39-02.png

 

2016-11-21_21-41-05.png

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hwaiting
I plan to stick around

@RogersDave wrote:


Actually, IPv6 is fully deployed on the entire Rogers High-Speed Internet and Rogers Wireless footpring.

 

If you are using the CGN3ACR in bridge mode, it won't report any IPv6 address as you modem doesn't have an address but your router has it.

 

You say that ipv6-test.com was working and then not after your computer went to sleep. Are you using Windows 10 by any chance?


I was using the CGN3ACR in bridge mode but just in case, I factory reset my modem and tried in gateway mode and I got the same unsuccessful results.

I'm back in bridge mode and after tinkering with my Router's IPv6 settings, it looks like it's working now though.  I get 19/20 through Chrome on Android and 17/20 through Chrome on Windows 10.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

That 17/20 is probably the result of a couple of items:

 

1.  Missing IPV6 host name which rogers does not supply; and

2.  Missing IPV6 ICMP.

 

Point one will remain as is.  Point two requires that you add an IPV6 ICMP exemption to the Windows firewall and possibly to your antivirus firewall as well.  Here's a Microsoft Technet reference.  Follow that to add an IPV6 rule.  Do that for IPV6 only, not IPV4.

 

https://technet.microsoft.com/en-ca/itpro/windows/keep-secure/create-an-inbound-icmp-rule

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hwaiting
I plan to stick around

Thanks.  I added to rule to allow IPv6 ICMP and now get 19/20.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hwaiting
I plan to stick around

Upon further review, it looks like I am losing IPv6 connectivity after a short period of time (perhaps a couple of hours? - I'm in bridge mode, on .27 firmware, 1A hardware).

 

Rebooting the Hitron alone doesn't seem to work.  What does seem to bring it back is switching it to Gateway and then back to Bridge Mode.  I've been able to bring it back 3 times this way (once last night and twice this morning).

 

PS. Are there specific settings I should be using?  Right now I have my router (R7000) to Autoconfig IPv6.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

alback
I plan to stick around

Had 2nd dropout since router updated to 4.5.8.27 yesterday.   The dropout did affect the the AC68U as my first check was to view our network.  All devices, wired and wireless were disconnected.  So I rebooted the Asus router first.  Still no Internet connection.  After I rebooted the Hitron.  (bridge mode), the internet was fine.  

 

Following the update, speed has remained the same as 5.4.8.16, where I am able to test download around 130 Mbps and upload at 11 Mbps using LAN connections.  Strange but my cell phone is able to achive much higher download speed tests using the 5Ghz AC bandwidth.  Even from the far end of the house.