Experiencing Issues when Gaming or Streaming? READ THIS!

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Community Manager
Community Manager
Posts: 3,394

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!




We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and streaming experience on the Rogers network.  

Capturing this info will allow us to continue to hone in further on any issues specific to the Rogers network that may be impacting your gaming or streaming experience up to, but not limited to; dropped frames, stutter, increased latency and intermittency etc.


If you are experiencing any of the above when gaming or streaming, please confirm the following FIRST!


  1. All services work fine outside of streaming/gaming.
  2. Your modem’s RF levels are within spec. 
  3.  Issues must be present with a wired connection to the modem. NO connected 3rd party equipment.

***If you do not meet the above requirements, we will not capture your input.***

Send a PM to @CommunityHelps with the following:


Subject: Gaming & Streaming 

  1. Your MAC Address.
  2. A current traceroute from command prompt to the streaming/gaming service you’re connecting to.            (their support can provide you with that IP if necessary) 
  3. List of games and/or streaming services affected.
  4. What it is that your experiencing.

***Be advised no follow up or response will be provided. If you require alternate support, please feel free to post in the Community***


To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming 


Thank you for your continued feedback and support.