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Email POP Certificate not valid anymore pop.broadband.rogers.com

Triple_Helix
I Plan to Stick Around

As the subject says I'm getting messages from Outlook 2016 and it needs to be updated!

 

TIA,

 

Daniel 

 

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*Edited Labels*

167 REPLIES 167

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

mfaust
I'm Here A Lot

Follow my instructions - go to the "Acount Information" tab, not the Server settings tab. Change the user name.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

borford
Rogers Employee
Rogers Employee

Apparently, before my time here, full email address was not required and worked just fine. All of the documents for email setup at rogers.com/support state to use the full email address. Before it used to work for most with just the first part and pop programs would automatically cutoff the @rogers.com part. With the new security measures on the new server platform, the full email is now required. If you continue to get a loop error that the server has rejected your user name or password, please test your password at mail.rogers.com or refresh it at rogershelp.ca/reset. Don't hesitate to call if unresolved and a ticket will be escalated on your behalf (1-855-381-7839).

 

Update: As of June 01, 2017, the direct website to change the Rogers email password is rogersmembercentre.com/change/

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

zome2
I've Been Around

The solution that worked for me was to change the POP server from pop.broadband.rogers.com to pop.mail.yahoo.com.  Doing this fixed all issues. 

Hope it helps.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

daiglem
I've Been Around

Still getting certificate issues. Trying to retrieve Rogers email from my Gmail account using POP3. Tried both just the username and by adding "@rogers.com" with the same result. My password is good, I can login at mail.rogers.com.

 

I am guessing the certificate need to be updated on the Google server?

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

daiglem wrote:

Still getting certificate issues. Trying to retrieve Rogers email from my Gmail account using POP3. Tried both just the username and by adding "@rogers.com" with the same result. My password is good, I can login at mail.rogers.com.

 

I am guessing the certificate need to be updated on the Google server?


Logon to rogers webmail and forward your email to your gmail account.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

tarj
I've Been Here Awhile

Thank you, zome2. This worked for me, using Apple Mail on my iMac. By changing "pop.broadband.rogers.com" to "pop.mail.yahoo.com" I was able to add the "@rogers.com" to my user name. (Changing the user name was not possible with the previous server setting.)

 

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Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

hi

getting certificate notification on my email account  xxxx@rogers.com.  Hoe do I fix it?

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

John_Eng
I've Been Here Awhile

Today I was able to use Outlook again to connect  to my Rogers email account via POP 3 after I changed my user name to my full email address  (added @@rogers.com" as advised by Rogers Internet Tech Support). However, they could not help me get POP 3 to work again on my cell phone. The error message is “Unable to set up account. A security connection error occurred.” The cell phone option to ignore the lack of a valid security certificate did not help.

 

IMAP does work but I prefer POP as IMAP deletes messages from my PC when I delete them on my cell phone.

 

Internet Tech support then advised I contact Rogers Wireless Tech Support but they  too could not solve the problem.  I suspect the problem is with the Rogers Yahoo server POP 3 authentication (after all, IMAP authentication works).

 

Any assitance is appreciated.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

mf152
I Plan to Stick Around

Try the trick of using pop.mail.yahoo.com instead of pop.broadband.rogers.com, mentioned earlier in this thread.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

AskBoB
I Plan to Stick Around

I added @rogers.com to user name in error box of Windows Live mail stating password incorrect, and it all cleared!

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

JG2
I've Been Around
Thank you! I just spent an hour online with Rogers support and they couldn't help me. added the @rogers.com away it went. 🙂

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

Triple_Helix
I Plan to Stick Around

@RogersCilio wrote:

Good evening!

 

As you're all aware, there have been several users with Certificate errors with their POP clients. Yahoo implemented a Change management activity to move existing Post Office Protocol (POP) services to a new POP platform.

 

As result some clients older than 5 years may prompt the users to accept the new certificate. When users clicked Accept for the new certificate they received Certificate Not Valid error.

 

@there are some work arounds; Users can still receive their email by first logging into their webmail, then logging into the POP client. Also some users were able to resolve their issue by adding @rogers.com to their already existing username in the POP client settings.

 

We are investigating the problem with Yahoo Engineers and will update the Community once the issues are resolved.

 

Thanks everyone for your patience and understanding!

 

RogersCilio


Can you tell us Rogers users if our emails were hacked like what has been reported many times? 

 

Yahoo 'expected to confirm massive data breach', says Recode

https://www.grahamcluley.com/yahoo-expected-confirm-massive-data-breach-says-recode/

 

Yahoo confirms over a billion users hacked in new attack

http://bgr.com/2016/12/14/yahoo-hack-billion-users-attacked-december-2016/

 

https://www.engadget.com/2016/12/14/yahoo-confirms-a-new-security-breach-affecting-1-billion-account...

 

 

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

PhilipDo
I've Been Here Awhile

I figured out the fix for the Outlook certificate / recieving email issue.

In Outlook go into your account settings > more settings and make sure the login information > user name is your full email address. In the past it worked with only the name before the @ but it seems to require the full email address now. I fixed 3 computers this way.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

PhilipDo
I've Been Here Awhile
I see now that I am not the first person to post this fix! 🙂

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

leprecaun28
I Plan to Stick Around

How fortunate we are to have this community forum and the smart people who use it and help others with their issues.

 

Where were Rogers techs?

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

BS
I'm a Senior Advisor

@leprecaun28  You are so right.  I speak for myself - I started on this forum as someone who just wanted to tell Rogers about something that was going weird with a product that had been very stable.  I got thanked for it, yet nothing ever happened with it - Rogers rarely talked about it, but may of their staff have lots of different opinions, and so do we, but with the wisdom and expertise on this board, we put it all together and do a lot of research of the industry and often find the answers -  we sometimes call ourselves the unpaid beta testers and the provider of answers for suppor confusion between support and customers.

 

That issue never really did get resolved, but unfortunately, the product finally just died after months of saying how important it was for so many customers who used and depended upon it.

 

From there, I got involved in customer concern issues and how to work the system to your benefit and work your way calmly and effectively using the prescribed concern escalation system.

 

I then realized that I knew a lot after 24 years about Rogers in general, and decided to try and help others and  bring forward suggestions of what may be going on, hoping that maybe Rogers upper staff would take the advice (which by the way, is mostly silent to us), and if enough people began to say the same things, we began to get answers.

 

At a minimum, it provides a place to rant (just remember to follow the community rules - do read them and use them to your own advantage), and to see that you aren't the only one dealing with it.

And often many of us find the answers, long before Rogers technical, web development teams, networking engineers, etc find them, and long before they will admit it and act upon the recommendations that we put forward.

 

I find it save my sanity, and we do have so much to offer.  Glad to be of benefit, and I am sure I speak for many others who like to help and would love to just see people enjoying their services and not having to spend anormous amounts of times and effort to get what we a pay for.  As I often say, is that too much to ask for.

 

Unfortunately, this is a customer/user to customer/user forum, with a few residential experts in their own areas, and this is us the customers communicating to each other (RE's are users too), and the moderators who watch over the use of the board, communite some new things that come from Rogers (basically marketing), and pass information upwards, with a response back that they are working on it and be patient.

 

So yes, it is great that the board is here.  For all of us that actively just try to help, thank you for acknowledging the board and glad it provides assistance to you.

 

Bruce

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

I am in Oshawa and for three days my email did not work. I found the answer on this forum. I use outlook and in the box for username I had not put @rogers.com after it and had used it in that format for a long time. It seems to me that maybe rogers mad a cerificate change that screwed things up.  Thanks to the post above for the solution.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

BS
I'm a Senior Advisor

@Triple_Helix  Thanks for continuting to keep this question to the forefront.

 

I have become one of those who is not wating for any response - I am quickly shutting it down as fast as I can get my email addresses changed.  Doesn't remove the risk that my information may have been compromised, but at least I won't be getting any new information captured.  

 

Here is a recent article on the Toronto Star https://www.thestar.com/business/2016/09/23/rogers-email-users-warned-in-massive-yahoo-data-hack.htm...

 

So on a basic level, that I can find anyway, almost nothing has been said by Rogers, accept use strong password practices and change them frequently - but that doesn't deal with the reality that over a billion of customer accounts many of who were Rogers customers were possibly compromised by a trojen that was on the Yahoo servers for many years undetected.

 

There is a two level security level provided by Yahoo now (you will have to search that one) - I haven't done it - my goal is just get off of it totally.

 

When done, I will close the rogers/yahoo account, then arrange to get it off as my user name, as Rogers forced us all to go to our email as user name across the range of services.

 

So to the question - Can you tell us Rogers users if our emails were hacked like what has been reported many times? 

 

It seems that no straight answer is being given, accept for the media reports of the possible risk to Rogers clients, so we are still in the dark.  Reporting has mostly been media, the three Yahoo reports posted, and little from Rogers that I am aware of, and I can assure you I have asked.

 

My advise, is get off them as quickly as possible since no one seems to want to take responsibility to make us confident that our information is safe and what is being done.

 

But do keep asking the question. and I have been working my way through escalation once in a while to see if I can get a straight answer.  Keep asking.

 

Bruce

 

 

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

gilligan1961
I've Been Here Awhile

Apparently adding '@rogers.com' to your user name in account settings will fix the problem.  I tried it and it seemed to work for me.  Why Rogers can't simply relay this fix quickly is beyond me.  I had to find this tidbit on another forum.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com


@gilligan1961 wrote:

Apparently adding '@rogers.com' to your user name in account settings will fix the problem.  I tried it and it seemed to work for me.  Why Rogers can't simply relay this fix quickly is beyond me.  I had to find this tidbit on another forum.


That fix is posted all throughout this thread. Unfortunately, the majority of users are incapable of performing the operation and require assistance in applying the fix. For those that can, great. For those that can't, they can either go to echat.rogers .com or call 1-855-381-7839 for assitance.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

gilligan1961
I've Been Here Awhile
My apologies. I did not see to the end of the thread. If I'd had the newest posts showing first I would have seen the resolution.