@leprecaun28 You are so right. I speak for myself - I started on this forum as someone who just wanted to tell Rogers about something that was going weird with a product that had been very stable. I got thanked for it, yet nothing ever happened with it - Rogers rarely talked about it, but may of their staff have lots of different opinions, and so do we, but with the wisdom and expertise on this board, we put it all together and do a lot of research of the industry and often find the answers - we sometimes call ourselves the unpaid beta testers and the provider of answers for suppor confusion between support and customers.
That issue never really did get resolved, but unfortunately, the product finally just died after months of saying how important it was for so many customers who used and depended upon it.
From there, I got involved in customer concern issues and how to work the system to your benefit and work your way calmly and effectively using the prescribed concern escalation system.
I then realized that I knew a lot after 24 years about Rogers in general, and decided to try and help others and bring forward suggestions of what may be going on, hoping that maybe Rogers upper staff would take the advice (which by the way, is mostly silent to us), and if enough people began to say the same things, we began to get answers.
At a minimum, it provides a place to rant (just remember to follow the community rules - do read them and use them to your own advantage), and to see that you aren't the only one dealing with it.
And often many of us find the answers, long before Rogers technical, web development teams, networking engineers, etc find them, and long before they will admit it and act upon the recommendations that we put forward.
I find it save my sanity, and we do have so much to offer. Glad to be of benefit, and I am sure I speak for many others who like to help and would love to just see people enjoying their services and not having to spend anormous amounts of times and effort to get what we a pay for. As I often say, is that too much to ask for.
Unfortunately, this is a customer/user to customer/user forum, with a few residential experts in their own areas, and this is us the customers communicating to each other (RE's are users too), and the moderators who watch over the use of the board, communite some new things that come from Rogers (basically marketing), and pass information upwards, with a response back that they are working on it and be patient.
So yes, it is great that the board is here. For all of us that actively just try to help, thank you for acknowledging the board and glad it provides assistance to you.
Bruce
