Email POP Certificate not valid anymore pop.broadband.rogers.com

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I've Been Here Awhile
Posts: 2

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

I've had the same problem since last Wednesday: can't fetch email through my Android phone, but it works fine on desktops (Thunderbird) and via web browser. I've tried pretty well every solution discussed in this thread so far and still no luck. Wasting too much time on this! Guess I'm just going to have to bite the bullet and delete my Rogers email account from my phone and then set it up again. Hope that works...
Resident Expert
Resident Expert
Posts: 1,083

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

@CB140

 

did you try setting the phone to use IMAP?

 



I've Been Here Awhile
Posts: 4

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

Yes confirmed in your account settings for your email under logon information you now have to insert the full email address under User Name, not just your name before the @rogers.com.

 

Once you put in username@rogers.com under the User Name it worked.

I've Been Here Awhile
Posts: 2

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

@gp-se

to do that, I'll have to delete the POP account first (it won't let me just change the existing account to IMAP)

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I've Been Here Awhile
Posts: 4

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com


@CB140 wrote:

@gp-se

to do that, I'll have to delete the POP account first (it won't let me just change the existing account to IMAP)


@when I go into account settings in Outlook, choose the user account you want to update, I am using a POP3 account, then under Login Information put in your full email address - username@rogers.com along with your password.  Originally under Login Information I just had my username without the @rogers.com and I guess that is why it was coming up it could not connect to download email

I'm Here A Lot
Posts: 7

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

Just to follow up - my problem now is not with pop or Outlook - it's with imap on my iPhone - and my husbands,

 

Error message we keep getting is "the user name or password for "email address" is incorrect" but it's not!!

 

I am looking at switching my husband and myself to gmail!! WHat else can you do???

I'm Here A Lot
Posts: 7

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

Oh - and from all of my emails disappearing a few days back when the Rogers "help" changed my password - she walked me through sending a message to Yahoo https://help.yahoo.com/kb/SLN2552.html to retreive my emails - no word from them!!

 

And they keep disappearing - I have checked my settings - they are not meant to be removed!!

Resident Expert
Resident Expert
Posts: 2,959

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com


@thefrenchs wrote:

 

And they keep disappearing - I have checked my settings - they are not meant to be removed!!


Be aware that the settings in the client (like Outlook) can affect what happens on the server. On my Mac Outlook 2011 Preferences - Account - Advanced - Server settings, I can set whether e-mails are to be left on the server or not.  If this is not set up properly, what happens is the messages are not left on the server once they are downloaded to one device and also cannot then be seen on another device.  Sounds like this may be happening to you?

 

This is where IMAP can come in handy because the messages are kept on the server and can be "seen" from any device, which is helpful for anyone who accesses e-mail from more than one device.  You may wish to consult with an expert (or young person) on setting this all up properly, although the "young person" may know nothing about say a desktop computer settings since they may do everything on their phone/tablet.



Resident Expert
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Posts: 2,959

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com


@thefrenchs wrote:

Just to follow up - my problem now is not with pop or Outlook - it's with imap on my iPhone - and my husbands,


This thread is regarding the issue with POP.  I'm not sure if you are "allowed" to run POP from say a desktop and IMAP from a mobile (I only run a desktop).  You may need to use the appropriate IMAP settings for all your devices.

 

This may have come about as a result of the POP certificate change which has forced some people to change their server settings.

 

Someone with more experience that I will have to comment.



I'm Here A Lot
Posts: 7

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

Thanks for response, but our email has worked for years as pop on computer and imap on phones so why now, suddenly all of this trouble?

 

These are not newly set up email accounts.

 

And now this morning my email on the computer keeps asking for passowrd and not accepting it!!

 

Mentally I am finding this exhausting, I just DO NOT want to have to deal with this anymore!! Just preparing myself to call Rogers yet again and see if they can sort it out.