Email POP Certificate not valid anymore pop.broadband.rogers.com

[Triple_Helix]

As the subject says I'm getting messages from Outlook 2016 and it needs to be updated!

TIA,

Daniel 

*Edited Labels*

[gp-se]

I noticed this issue today when I got home, I had my E-Mail client using "POP" I changed it to "IMAP" and now it's working. I also changed my password at the same time. I'm using the built in Mail App on Mac OS Sierra.

[1z062nv]

If I change it to IMAP do I have to change it back to POP once this is resolved? Or can I leave it at IMAP for good

[gp-se]

Leave it on IMAP. POP is an older method used to access e-mail, IMAP is a much more modern protocol, here is a link that explains things further.

http://www.pop2imap.com

[1z062nv]

Same settings just IMAP I take it?

[gp-se]

IMAP Settings
Incoming Server	imap.mail.yahoo.com
Incoming Port	993
SSL	Yes
IMAP Authentication	Email address: Full Rogers Yahoo! email address User Name: Full Rogers Yahoo! email address Password: Rogers Yahoo! email password
Outgoing Server	smtp.broadband.rogers.com
Outgoing Port	465
SSL	Yes
SMTP Authentication	Email address: Full Rogers Yahoo! email address User Name: Full Rogers Yahoo! email address Password: Rogers Yahoo! email password

[RStocker]

Well, there's a little more to it than that. They're completely different protocols -- i.e. they deal with email differently POP3 downloads emails to your local machine; IMAP leaves them on the server.

If you're only working with a single device or machine with large storage capacity, then POP3 works just fine. If you're working on multiple devices or on a machine with limited local storage, then you will be better off using IMAP. If you want off-line access to your emails or attachments, then you need to stick with POP3 because IMAP will only give you access if you are connected.

Capisce?

[gp-se]

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@RStocker wrote:

Well, there's a little more to it than that. They're completely different protocols -- i.e. they deal with email differently POP3 downloads emails to your local machine; IMAP leaves them on the server.

If you're only working with a single device or machine with large storage capacity, then POP3 works just fine. If you're working on multiple devices or on a machine with limited local storage, then you will be better off using IMAP. If you want off-line access to your emails or attachments, then you need to stick with POP3 because IMAP will only give you access if you are connected.

Capisce?

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That is all true, however nowadays most people have e-mail synced to mulitple devices such as phones, tablets, and personal computers. So IMAP makes more sense, that way you can be on any device and lookup a specific e-mail, rather than only having it on one device. Also you can download IMAP e-mail/attachments to your phone/computer, rather than leaving it on the server. (I do it everyday with my iPhone)

Regardless people can decide if they want to use POP or IMAP, but with the current POP issues you can temporarily use IMAP to get your emails for now.

[JaniceH]

I was trying to do this on my iPad, but it gave an error message that the IMAP server is not responding. Sigh. What an annoying evening.

[terrysmithcpa]

How do I change form POP to imap in Outlook 2016?  It looks like I have to delete the account and then set it up again from scratch.

[thomasgdean]

Problem also in London Ont.

[57]

Interestingly, I can send e-mails from my Outlook Mac 2011 client, but I cannot receive.   I've left it at POP which I prefer since I'm only sending/receiving from my desktop computer (or via Webmail when I'm travelling).

Weird that it's taking this long to correct.

[twocanuck]

is rogers still working on this issue ?

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t.

[timlocke]

I hope so.   

[Dragonstar]

Checking the internet it appears that Yahoo in the states is having the same problems. This is widespread.

[BS]

Reading this, fortunately, I am on IMAP on my phones, and on computer, I use only Webmail on my laptops and desktop.

IMAP versus POP - individual choice

Thanks @gp-se  Your point about benefits and the reality of current world practices of multiple device access to mail puts IMAP as the preferred choice, but for a long time, I maintained a pop access on my server because I wanted an archived copy of all my mail, it was clean and simple and dealt with the issue of when I changed providers, not that it matters much anymore - I have dumped Rogers Yahoo and moved to gmail exclusively.

The Certificate Issue

I wish I could say that I haven't seen this happen with Rogers before - it happened last year with access to home voicemail online and would run on some browsers and not on others, One Number on different outdated protocols that Chrome blocked, while others allowed it.

Rogers seems to be lacking in the proactive side of staying current with their own certificate expirations, as well as maintaining current industry approved protocols.  I have personally discussed this with a higher level tech a couple of time - they are aware and working to improve it!!

Suggest that you contact Rogers tech support and if call time is too long - use the send a concern option

Reporting and asking here is good too, but my experience is that I get faster response, and sometimes compensation for inconvenience when I take it directly to them and escalate it to higher tech levels - when I report this type of thing via concern, I usually ask directly to have it reviewed by manager or office of president in technical support, describe the issue clearly and what may be happening if you have ideas, and ask for a call back from a higher level tech - and do keep escalating to senior techs and formal concerns if you find it not being dealt with.  If it is not being dealt with in a reasonable period, it is legitimate, in my mind, to escalate it.  We do pay for the service.  If you do accept compensation, my practice is also to define it for the period of current lost service, say a month for example, and if it goes beyond, I come back at it again.

But then again, if you can't be bothered, the suggestion to go IMAP until it gets fixed means you can leave it alone and do more productive things in life.  I am retired and alone at home a lot, so I have the time.

Hope this gets resolved soon, Bruce

[Wigham]

Security Certificate on email

I'm still having problems accessing my email account.   My iphone and ipad mail functions seem to work, but my Outlook 13 mail on the main computer still can't download my mail.   Waiting for help on Chat line or phone takes too long. 

[DaDDz]

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@Wigham wrote:

Security Certificate on email

I'm still having problems accessing my email account.   My iphone and ipad mail functions seem to work, but my Outlook 13 mail on the main computer still can't download my mail.   Waiting for help on Chat line or phone takes too long. 

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I found that in Outlook 2016 that in the account settings my username was missing the @User2841@.com part on some of my systems.  Not sure if the recent problem had anything to do with that.  My thinking is that in the past the email servers didn't require it and now it's required.  All I know is that on all of my systems I was able to click through the cert warning in Outlook yesterday and get mail.  Today after the cert problem was fixed? the Oultlook install on systems without @rogers.com in the username errored out until I corrected it.  Found the same problem on a desktop email checking app.

[kuhnberg]

I've got the same problem on Windows Live Mail 2012.  Started yesterday afternoon....Feb. 1.  Seemed like it was fixed last night but this morning it's rejecting my password.  ***sigh***

EDIT: I just added @rogers.com to my user name (as mentioned above by DaDDz) and all seems good for now.

[snewall]

My pop account has been working for a few hours now, but as people are still reporting the issue this is strange. Perhaps it's my time zone. I'm in the Philippines so I'm 13 hours ahead of my normal location in Toronto

[BeeDee]

I'm having this same problem between my iDevices and my home desktop (in London, Ont).

My iPad gave the certificate error at home this morning (and last night), but my iPhone worked.  My desktop (Outlook 365) and my wife's (Outlook 2010) are still giving certificate errors this morning.

But, when I get to work, my iPad works! (and my iPhone still does too).  It's kinda random.  Yesterday, for a bit in the afternoon, my iPad got the certificate error at work, but then, by about 4:30 it worked again.

How can that happen if it's the same certificate at Rogers end?

[57]

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@kuhnberg wrote:

@edit: I just added @rogers.com to my user name (as mentioned above by DaDDz) and all seems good for now.

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@I did the same thing (adding @rogers.com to my username under Outlook preferences) and after pressing "continue" in the error popup, my e-mails downloaded. Thanks for the tip.