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Email POP Certificate not valid anymore pop.broadband.rogers.com

Triple_Helix
I Plan to Stick Around

As the subject says I'm getting messages from Outlook 2016 and it needs to be updated!

 

TIA,

 

Daniel 

 

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*Edited Labels*

167 REPLIES 167

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

gp-se
I'm an Advisor

I noticed this issue today when I got home, I had my E-Mail client using "POP" I changed it to "IMAP" and now it's working. I also changed my password at the same time. I'm using the built in Mail App on Mac OS Sierra.

 

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

1z062nv
I Plan to Stick Around
If I change it to IMAP do I have to change it back to POP once this is resolved? Or can I leave it at IMAP for good

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

gp-se
I'm an Advisor

Leave it on IMAP. POP is an older method used to access e-mail, IMAP is a much more modern protocol, here is a link that explains things further.

http://www.pop2imap.com

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

1z062nv
I Plan to Stick Around
Same settings just IMAP I take it?

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

gp-se
I'm an Advisor

IMAP Settings

Incoming Server

imap.mail.yahoo.com

Incoming Port

993

SSL

Yes

IMAP Authentication

Email address: Full Rogers Yahoo! email address
User Name: Full Rogers Yahoo! email address
Password: Rogers Yahoo! email password

Outgoing Server

smtp.broadband.rogers.com

Outgoing Port

465

SSL

Yes

SMTP Authentication

Email address: Full Rogers Yahoo! email address
User Name: Full Rogers Yahoo! email address
Password: Rogers Yahoo! email password

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

RStocker
I've Been Around

Well, there's a little more to it than that. They're completely different protocols -- i.e. they deal with email differently POP3 downloads emails to your local machine; IMAP leaves them on the server.

 

If you're only working with a single device or machine with large storage capacity, then POP3 works just fine. If you're working on multiple devices or on a machine with limited local storage, then you will be better off using IMAP. If you want off-line access to your emails or attachments, then you need to stick with POP3 because IMAP will only give you access if you are connected.

 

Capisce?

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com


@RStocker wrote:

Well, there's a little more to it than that. They're completely different protocols -- i.e. they deal with email differently POP3 downloads emails to your local machine; IMAP leaves them on the server.

 

If you're only working with a single device or machine with large storage capacity, then POP3 works just fine. If you're working on multiple devices or on a machine with limited local storage, then you will be better off using IMAP. If you want off-line access to your emails or attachments, then you need to stick with POP3 because IMAP will only give you access if you are connected.

 

Capisce?


That is all true, however nowadays most people have e-mail synced to mulitple devices such as phones, tablets, and personal computers. So IMAP makes more sense, that way you can be on any device and lookup a specific e-mail, rather than only having it on one device. Also you can download IMAP e-mail/attachments to your phone/computer, rather than leaving it on the server. (I do it everyday with my iPhone)

 

Regardless people can decide if they want to use POP or IMAP, but with the current POP issues you can temporarily use IMAP to get your emails for now.

 

 

 

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

JaniceH
I've Been Around

I was trying to do this on my iPad, but it gave an error message that the IMAP server is not responding. Sigh. What an annoying evening.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

How do I change form POP to imap in Outlook 2016?  It looks like I have to delete the account and then set it up again from scratch.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

thomasgdean
I've Been Here Awhile

Problem also in London Ont.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

57
Resident Expert
Resident Expert

Interestingly, I can send e-mails from my Outlook Mac 2011 client, but I cannot receive.   I've left it at POP which I prefer since I'm only sending/receiving from my desktop computer (or via Webmail when I'm travelling).

 

Weird that it's taking this long to correct.



Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

twocanuck
I've Been Here Awhile

is rogers still working on this issue ?



t.

 

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

timlocke
I Plan to Stick Around

I hope so.   

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

Dragonstar
I Plan to Stick Around
Checking the internet it appears that Yahoo in the states is having the same problems. This is widespread.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

BS
I'm a Senior Advisor

Reading this, fortunately, I am on IMAP on my phones, and on computer, I use only Webmail on my laptops and desktop.

 

IMAP versus POP - individual choice

 

Thanks @gp-se  Your point about benefits and the reality of current world practices of multiple device access to mail puts IMAP as the preferred choice, but for a long time, I maintained a pop access on my server because I wanted an archived copy of all my mail, it was clean and simple and dealt with the issue of when I changed providers, not that it matters much anymore - I have dumped Rogers Yahoo and moved to gmail exclusively.

 

The Certificate Issue

 

I wish I could say that I haven't seen this happen with Rogers before - it happened last year with access to home voicemail online and would run on some browsers and not on others, One Number on different outdated protocols that Chrome blocked, while others allowed it.

 

 

Rogers seems to be lacking in the proactive side of staying current with their own certificate expirations, as well as maintaining current industry approved protocols.  I have personally discussed this with a higher level tech a couple of time - they are aware and working to improve it!!

 

Suggest that you contact Rogers tech support and if call time is too long - use the send a concern option

 

 

Reporting and asking here is good too, but my experience is that I get faster response, and sometimes compensation for inconvenience when I take it directly to them and escalate it to higher tech levels - when I report this type of thing via concern, I usually ask directly to have it reviewed by manager or office of president in technical support, describe the issue clearly and what may be happening if you have ideas, and ask for a call back from a higher level tech - and do keep escalating to senior techs and formal concerns if you find it not being dealt with.  If it is not being dealt with in a reasonable period, it is legitimate, in my mind, to escalate it.  We do pay for the service.  If you do accept compensation, my practice is also to define it for the period of current lost service, say a month for example, and if it goes beyond, I come back at it again.

 

But then again, if you can't be bothered, the suggestion to go IMAP until it gets fixed means you can leave it alone and do more productive things in life.  I am retired and alone at home a lot, so I have the time.

 

Hope this gets resolved soon, Bruce

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

Wigham
I Plan to Stick Around

Security Certificate on email

 

I'm still having problems accessing my email account.   My iphone and ipad mail functions seem to work, but my Outlook 13 mail on the main computer still can't download my mail.   Waiting for help on Chat line or phone takes too long. 

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

DaDDz
I Plan to Stick Around

@Wigham wrote:

Security Certificate on email

 

I'm still having problems accessing my email account.   My iphone and ipad mail functions seem to work, but my Outlook 13 mail on the main computer still can't download my mail.   Waiting for help on Chat line or phone takes too long. 


I found that in Outlook 2016 that in the account settings my username was missing the @User2841@.com part on some of my systems.  Not sure if the recent problem had anything to do with that.  My thinking is that in the past the email servers didn't require it and now it's required.  All I know is that on all of my systems I was able to click through the cert warning in Outlook yesterday and get mail.  Today after the cert problem was fixed? the Oultlook install on systems without @rogers.com in the username errored out until I corrected it.  Found the same problem on a desktop email checking app.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

kuhnberg
I Plan to Stick Around

I've got the same problem on Windows Live Mail 2012.  Started yesterday afternoon....Feb. 1.  Seemed like it was fixed last night but this morning it's rejecting my password.  ***sigh***

 

EDIT: I just added @rogers.com to my user name (as mentioned above by DaDDz) and all seems good for now.

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

snewall
I've Been Here Awhile
My pop account has been working for a few hours now, but as people are still reporting the issue this is strange. Perhaps it's my time zone. I'm in the Philippines so I'm 13 hours ahead of my normal location in Toronto

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

BeeDee
I've Been Around

I'm having this same problem between my iDevices and my home desktop (in London, Ont).

 

My iPad gave the certificate error at home this morning (and last night), but my iPhone worked.  My desktop (Outlook 365) and my wife's (Outlook 2010) are still giving certificate errors this morning.

 

But, when I get to work, my iPad works! (and my iPhone still does too).  It's kinda random.  Yesterday, for a bit in the afternoon, my iPad got the certificate error at work, but then, by about 4:30 it worked again.

 

How can that happen if it's the same certificate at Rogers end?

Re: Email POP Certificate not valid anymore pop.broadband.rogers.com

57
Resident Expert
Resident Expert

@kuhnberg wrote:

@edit: I just added @rogers.com to my user name (as mentioned above by DaDDz) and all seems good for now.


@I did the same thing (adding @rogers.com to my username under Outlook preferences) and after pressing "continue" in the error popup, my e-mails downloaded. Thanks for the tip.



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