ETA for gigabit? Competitors already available in my area.

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I've Been Here Awhile
Posts: 4

ETA for gigabit? Competitors already available in my area.

Well as in my title, is there any timeline for gigbait coverage for different areas? Bell has been offering gigabit in my area for the past month. I have called in a few times through this month already to the exact same response "we don't know". Like how is this a valid response when your competitors are offering better speeds for competitve rates. Bell gigabit advertised as 1gbps down/100mbps up VS Rogers gigabit advertised as 1gbps down/50mbps up. If your customers are interested in these types of speeds how long do you guys think they will wait before switching if there is no service in the area?

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Posts: 6,598

Re: ETA for gigabit? Competitors already available in my area.

While I can't directly answer your question, I can tell you how to detect/determine if Rogers is making progress towards gigabit service in your area.  Your CMTS might have been switched over to one of the CASA units in preparation for gigabit service. When you have time, log into your modem, navigate to the STATUS ...... DOCSIS EVENT page and have a look for one of the following sequences:

a. CMTS-MAC=00:17:10 which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS), or;


b. any of the following which indicates that you are still connected to a Cisco Systems CMTS.

 

1. CMTS-MAC=00:05:00
2. CMTS-MAC=00:12:43
3. CMTS-MAC=00:14:f1
4. CMTS-MAC=00:1e:be
5. CMTS-MAC=00:1f:ca
6. CMTS-MAC=e0:2f:6d              Note: there may be other Cicso MAC addresses
                                                                     as well which are not on this list yet.


If you have the CMTS-MAC=00:17:10 sequence in your DOCSIS EVENTS log that would indicate that Rogers is preparing to offer gigabit service in your area.  It might just be a matter of completing the last details for installation of the newer Casa CMTS and configuring it for your area.  



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I've Been Here Awhile
Posts: 4

Re: ETA for gigabit? Competitors already available in my area.

Only one I found was CMTS-MAC=00:21:55

 

I forgot to mention the multiple disconnects everyday around 1pm-5pm or so. It has been happening over the past week or so almost everyday, nothing so far yet today, just entered the window.

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Posts: 6,598

Re: ETA for gigabit? Competitors already available in my area.

CMTS-MAC=00:21:55 added to the list, thanks.  Can you delete that link and image as it has your modem's MAC address on it.  I prefer that the MAC address and IPV6 address, if applicable not be left out in the open for your own security.  

 

For the drop outs, can you navigate to the STATUS.... DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post.  The copy and paste process will paste in the text contents of the tables, so posting an image won't be necessary.  You might have  signal issue on the go if you're seeing service dropouts. 



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I've Been Here Awhile
Posts: 4

Re: ETA for gigabit? Competitors already available in my area.

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM2.700238.983
2591000000256QAM2.500138.983
3603000000256QAM2.300338.983
4609000000256QAM2.500438.605
5615000000256QAM2.300538.605
6621000000256QAM1.600638.605
7633000000256QAM1.500738.605
8639000000256QAM2.100838.605
9645000000256QAM2.200938.983
10651000000256QAM2.1001038.605
11657000000256QAM1.8001138.605
12663000000256QAM1.7001238.605
13669000000256QAM1.6003738.605
14675000000256QAM1.6003838.605
15681000000256QAM1.7003938.605
16687000000256QAM1.8004038.983
17693000000256QAM1.6004138.605
18699000000256QAM1.4004238.605
19705000000256QAM1.7004338.983
20711000000256QAM1.1004438.605
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM36.50026400000
223700000ATDMA - 64QAM36.50036400000
338596000ATDMA - 64QAM39.50013200000
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Posts: 6,598

Re: ETA for gigabit? Competitors already available in my area.

@ggyl, your signal levels look good as do the signal to noise ratios.  I wouldn't expect any problems based on those levels.  Here is some additional food for thought, and that is to use pingplotter to look at the modem to CMTS path, looking for latency and packet loss that might explain poor data rates.  Please have a look at the following post:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/355...