I recently upgraded to the gigabit plan. The Rogers employee on the phone said that I prevously had legacy Internet, which I've never heard of before. After switching to gigabit, I requested to be shipped the new XB6 modem. Which will arrive soon. However, I'm still confused as to what the difference really is between legacy and ignite Internet. On the website, it mentions something about ignite being fiber. I thought only Bell had fiber. I had to get the upgrade because my Internet has been poor recently. There's three situations that have been happeing - download speed slow/upload speed only .05 Mbps when I was paying for 300/20. The second situation is that the Internet cuts out for hours and works for 15-20 minutes. The final situation is that during off peak hours, I'm getting fast speeds but nowhere near what I used to get a few weeks ago. The technician came a few days ago and said nothing was wrong from the outside, as he couldn't enter the house because of the virus precation. If any of you have ever noticed your Internet cutting out intermittently or giving slower speeds and the technician said nothing is wrong from the outside, what could it be?
1. However, I'm still confused as to what the difference really is between legacy and ignite Internet. On the website, it mentions something about ignite being fiber.
2. I thought only Bell had fiber.
3. I had to get the upgrade because my Internet has been poor recently. There's three situations that have been happeing - download speed slow/upload speed only .05 Mbps when I was paying for 300/20. 4. If any of you have ever noticed your Internet cutting out intermittently or giving slower speeds and the technician said nothing is wrong from the outside, what could it be?
1. Ignite is simply the new name for Rogers Internet service. There is no real difference.
2. Bell has Fibe, which is not the same as Fibre to the Home. FTTH is only available in certain locations and most Bell locations are still twisted pair to the home with downloads of typically 50-100 Mbps max.
3. You should have had your existing location troubleshot properly because Ignite is not magic - it's just a new name If your previous connection was not performing, your new service will not perform either. IgniteTV is IPTV, but that includes TV and Home Phone and I don't believe that's what you're talking about.
4. Poor connection in the home. Poor WiFi if using WiFi. Were you testing using a wired connection and Rogers test site?
5. Check out all the other threads on this forum regarding slow speeds. The resident internet expert @Datalink should be along shortly to help out.
@Jawed Looking at the product description, it looks like Rogers just updated the branding and are now providing the same modem (and optional Wi-Fi Pods) that they also provide with the Ignite TV service.
One thing you can do remotely, or via PM on this forum is to contact Rogers to see if your new modem has been properly provisioned. Sometimes they don't put the appropriate settings for speed into the modem and it needs to be properly provisioned once on site.
I used to do speed tests on my iPhone when I had the 300/20 plan and in the early morning I’d get 500/20 speeds. Which I was very grateful for. Now I’ve switched to the gigabit plan and haven’t been getting those speeds. It’s actually a constant problem now. My upload speeds are super low. And I can’t do anything about it because no one will come to work on it before the virus ends.
Have you performed a speed test using a computer with a wired Ethernet connection to the modem? Even if you have not made made any changes, it's entirely possible that your neighbour(s) could have made changes to their Wi-Fi configurations, started using the same channels/frequencies that you are using, and if their Wi-Fi is unhealthy, it can then destroy the Wi-Fi performance in your home.
If you are seeing poor speed tests with both wired and wireless connections, then it's most likely either a problem with the link to the Rogers network, a hardware problem with your current modem, or possibly a problem in your neighbourhood. Regardless, I would wait for your new XB6 gateway to arrive and see how things go with that unit. The XB6 also provides stats on correctable and uncorrectable codeword errors, in additional to the stats that you already have access to, so this will allow you to better assess the health of the downstream channels. If you are still having performance issues with your new modem, call Rogers and have them re-test the signal to your modem and check the error stats on your CMTS.
@57 , lol, you called ……
@Jawed , let me expand slightly on @57’s explanation. All ISPs play rather loosely with the term “fibre” these days, which does nothing but intentionally confuse the customers. Marketing to the max I would say.
Bell uses the term “Fibe Tv” to describe IPTV that is delivered by telephone cable (twisted pair wire) or by Fibre to the Home (FTTH). The same modem is used, in this case the Home Hub 3000 which has ports for DSL service over telephone cable or via fibre optic cable. But, the consumer or customer has to do his or her homework to understand what’s available in their neighbourhood or more specifically, what available in terms of telephone or Fibre cable to the home.
Rogers, and probably most of the cable based ISP’s across North America use a Hybrid Fibre Coax (HFC) system. The Rogers system basically looks like this:
Substitute Cable Modem Termination System (CMTS) for the Hub and you would have a pretty good picture of what the network looks like. The CMTS connects to the neighbourhood node via fibre cable. From the neighbourhood node to the local tap, that is connected via hardline cable. The local tap to the modem is connected via RG-6 Drop Cable. So the end configuration is a Hybrid Fibre Coax ( coax cable) system.
Rogers does run fibre to the home in some selected new subdivisions. The difference here is that the entire run from the neighbourhood node to the home is via fibre instead of cable. There is a fibre terminal installed in the home that feeds a modem via short run copper cable (RG-6). At the end of the day, there is no difference in the modems that are used in the customer’s home and essentially no difference in the transmit/receive technology that is used between the neighbourhood node and the modem.
Hope that clears the air somewhat.
Ok, to the problem at hand. You really need to use an Ethernet connected desktop or possibly laptop to determine if you’re receiving the data rates that you’re paying for.
Ok, that should do it for now. I’ll be interested in your signal levels from the modem. Hopefully that will indicate what the problem might be.
1. Are you on a gigabit plan?
2. Do you happen to have a desktop or gaming laptop or workstation type of laptop that you can connect via ethernet to check the wired data rates?
3. I'm assuming that you now have a dark grey or black XB6 modem. Can you have a look at the bottom of the modem to determine which model you now have. It will be an Arris TG-3482ER or a Technicolor CGM-4140 modem. The Arris modem is an Intel Puma 7 modem, the Technicolor modem is a Broadcom BCM-3390 modem. I'm running a Hitron CODA-4582 (Intel Puma 7) but if I was running an XB6 modem, my choice would be the Technicolor modem (BCM-3390).
4. The XB6 modem is a little more difficult to copy and paste the signal table but it can be done. That table is displayed horizontally instead of vertically with the Hitron modems. So, to copy and paste the signal tables you need to select the top left corner of the table and go right and down to the bottom of the table. Then scroll right to the end of the table and complete the selection of the data, all the way to the bottom right hand corner of the table, right click .... copy. Then paste that into a new post, right click .... paste. That should paste in the entire table. From what I remember seeing I think there are two tables, one for the download stats and one for the upload stats. Please post both tables, download and upload. In the absence of wired speedtests, that should provide some explanation of your data rates.