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Dell laptop does not recognize Rogers network after install Ignite

Norbert3
I've Been Here Awhile

After changing from a Roger's Legacy modem to an Ignite modem my Dell laptop does not recognize any Rogers network ( it sees other locked networks just not Rogers) to get internet even though it was connecting well before the change. All other laptops and computers we have at home, see the new Roger's Ignite network and are able to connect.
Any suggestions how to fix?

 

 

***Edited Labels***

9 REPLIES 9

Re: Dell laptop does not recognize Rogers network after install Ignite

dmfan
I Plan to Stick Around

I assume you are talking about WiFi, not ethernet.

 

Does the Dell laptop support dual band 2.4 ghz & 5 ghz or single band?  Do you know what frequeency your other gadgets at home are connecting at?

Re: Dell laptop does not recognize Rogers network after install Ignite

Datalink
Resident Expert
Resident Expert

Sometimes, when you switch modems or routers, you might have to delete the wifi network profiles in windows 10 so that you can connect to the new modem or router.  After deleting the existing networks, and by that I mean the network profiles that exist within, or are stored by Windows 10, reboot the pc/laptop and reconnect after the reboot.

 

https://www.google.com/search?q=delete+the+wifi+network+profiles+in+windows+10&oq=delete+the+wifi+ne...

 

 

 



Re: Dell laptop does not recognize Rogers network after install Ignite

Norbert3
I've Been Here Awhile
Thanks for the info. Deleted all the networks that were shown, rebooted and still do not see my new Rogers Ignite network ( even though I see 1/2 dozen other locked networks). Added my new Roger's network manually, rebooted and it still does not come up on my list to be able to connect to the internet. Any other suggestions?

Re: Dell laptop does not recognize Rogers network after install Ignite

@Norbert3 can you:

 

1.  Have a look at the bottom of the modem for the modem model number.  Please post the modem model;

2.  Log into the modem and have a look at both the 2.4 and 5 Ghz wifi modes, ie: b/g/n/ac   Please post the modes for both networks.

3.  Have a look for wifi bandsteering. It should be enabled.  I don't use that modem but I suspect that there should be bandsteering enable/disable options for both networks.  Please confirm that bandsteering is enabled.

4.  For the laptop please post the laptop model;

5.  For the laptop please drill down into the Device Manager and grab the exact wifi adapter model so I can look up the specs.

6.  Drill down into the adapter settings and have a look for a preferred network setting.  It will either be set for 2.4 or 5 Ghz if its there. 

 

What was your previous modem?  A black Hitron CGN3 modem or the white CODA-4582 modem?  

 

I suspect that Bandsteering is enabled in the modem and it might not be doing you any favours at the present time.  You might have to disable Bandsteering, rename one of the networks to split the networks into two separate networks so that the laptop wifi adapter operates as one would expect it to, recognizing both 2.4 and 5 Ghz networks.

 

Can you install Winfi Lite from https://www.helge-keck.com/

 

It the laptop has an ethernet port, it will be easy to do.  If not, you'll have to download that with another pc or laptop, put it on a USB stick and then load it on the laptop.  When that's installed, fire it up and have a look at the received network list to see exactly what the laptop is detecting.  The 2.4 and 5 Ghz buttons at the top of the application can be used to show the 2.4 or 5 Ghz networks only, instead of all networks.  With both selected, I suspect that you should show both 2.4 and 5 Ghz networks with the same name.  If not, then possibly Bandsteering is an issue.  List the networks by using the RSSI column title as a sort command.  Selecting the title will sort the data by received power, either up or down.  The RSSI is a negative data column, 0 dBmW at the top, -90 dBmW at the bottom.  Your networks should show up at the top, around -25/30 dBmW.  

 

Winfi Lite should show what networks the laptop can detect, instead of what the Windows list is showing.  

 

Ok, lets start with that, and go from there.  



Re: Dell laptop does not recognize Rogers network after install Ignite

Norbert3
I've Been Here Awhile

Thanks. Spoke with Rogers IT yesterday and they were able to debug their modem. Looks like my laptop was not compatible with their Wi-Fi 6 technology. They turned this off and was then able to see the Rogers network and connect.

Re: Dell laptop does not recognize Rogers network after install Ignite

bigbuk
I've Been Around

I am having the same problem with my laptop EXCEPT that it initially recognized the network then 24 hrs later it is gone. The technician came, checked both frequencies, no luck. They replaced the Gateway and it worked again for 24hrs and now it is gone again. 

Re: Dell laptop does not recognize Rogers network after install Ignite

Gdkitty
Resident Expert
Resident Expert

How old a laptop?  Wondering if its a 2.4 only card in it?
And that its not playing nicely with the band steering on the modems.. and not auto negotiating properly and trying to connect to the 5ghz when it cant.

Re: Dell laptop does not recognize Rogers network after install Ignite

We are having the exact same issue as the author of the original question. Even had the the Toshiba laptop serviced by a PC technician, whom restored the laptop to factory original condition with a new version of Windows 10. We still do not see our new Rogers network listed on this laptop. Is it time for a new laptop or is there a fix to resolve this issue?

Re: Dell laptop does not recognize Rogers network after install Ignite


@Msemwilliams wrote:

We are having the exact same issue as the author of the original question. Even had the the Toshiba laptop serviced by a PC technician, whom restored the laptop to factory original condition with a new version of Windows 10. We still do not see our new Rogers network listed on this laptop. Is it time for a new laptop or is there a fix to resolve this issue?


Hi!  Welcome to the Community!

 

What is the model number of your Toshiba laptop?  There could be issues connecting to WiFi if you have a REALLY old laptop, but I would not expect a laptop that is capable of running Windows 10 to have such issues.  Once we look up the specs, we can advise further.

 

Which Ignite gateway do you have?  The white XB7 or the black XB6?  If you have the XB7, it's possible that your laptop may have a chipset that has interoperability issues with WiFi 6 networks.

 

Also, do you see ANY other WiFi networks in your areas?  If not, if no WiFi networks are visible, then double-check if you have a physical switch on your laptop that either disables WiFi or disconnects the antenna.

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