Degradation in upload speed

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 2

Re: Degradation in upload speed

durham region  slow speeds make internet unusable for gaming

 

download is usually fine  100/10 package  download usually around 130  and up is usually around 10  but lately im getting this

 

[img]https://i.imgur.com/uEeRuEK.jpg[/img]  0.65 down  0.59 up

 

Ive got 5+ hours on the phone with rogers  3 service calls  2 of which I had to leave work for  so this is costing me time and money  and my internet is still useless

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1669000000256QAM0.6001937.636
2849000000256QAM0.300238.605
3855000000256QAM0.100338.605
4861000000256QAM-0.400438.605
11615000000256QAM0.7001138.983
12621000000256QAM1.1001238.605
13633000000256QAM0.9001338.605
14639000000256QAM1.2001438.983
15645000000256QAM1.1001538.605
16651000000256QAM1.1001638.983
17657000000256QAM0.9001738.983
18663000000256QAM0.8001838.983
19303000000256QAM-0.900138.605
20675000000256QAM0.9002038.605
21681000000256QAM0.8002138.605
22687000000256QAM0.8002237.636
23693000000256QAM0.7002338.605
24699000000256QAM1.1002438.605
25705000000256QAM1.2002538.605
26711000000256QAM1.4002638.605
27717000000256QAM1.6002738.983
28723000000256QAM1.8002838.605
29825000000256QAM2.1002938.605
30831000000256QAM1.7003038.983
31837000000256QAM1.3003138.605
32843000000256QAM0.7003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES0.099998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM37.50016400000
238596000ATDMA - 64QAM40.50033200000
323700000ATDMA - 64QAM37.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

I Plan to Stick Around
Posts: 8

Re: Degradation in upload speed

For 500u (500 download/20 upload)

 

The upload speed deteriorated again.

I factory reset the modem Coda -4582 and then placed it back in bridged mode.

I rebooted the Asus router 87R.

DateLatencyDownloadUploadConnTypeServerNameLatLon
Jun/12/2018 20:0025.523443.89043.140816WifiNorth York45.57883371-73.57548213
Jun/12/2018 19:5918.276478.25994.005552WifiNorth York45.57883371-73.57548213
Jun/12/2018 19:5817.209235.30155.057272WifiToronto  ON45.57883371-73.57548213
Jun/12/2018 19:5632.245276.68775.399576WifiToronto  ON45.57883371-73.57548213
Jun/12/2018 19:5618.9190.853274.286728WifiToronto  ON45.57883371-73.57548213
Jun/12/2018 19:5532.01296.13757.10172WifiToronto  ON45.57883371-73.57548213
Jun/12/2018 19:5423.402358.63264.172024WifiToronto  ON45.57883371-73.57548213
Jun/12/2018 19:5311.348457.77234.899128WifiToronto  ON45.57883327-73.57548187
Jun/12/2018 19:5216.32370.48655.29132WifiToronto  ON45.5788346-73.57548143

 

This was the result prior to factory resetting the modem and router.

DateLatencyDownloadUploadConnTypeServerNameLatLon
Jun/12/2018 16:4314.988218.644711.82927WifiToronto  ON43.7921-79.4138
Jun/12/2018 16:3826.796183.206419.0262WifiToronto  ON43.7921-79.4138
Jun/12/2018 16:3723.865228.10815.84438WifiNorth York43.7921-79.4138
Jun/12/2018 16:368.348235.278714.86647WifiToronto  ON43.7921-79.4138
Jun/12/2018 15:397.525225.710315.5785WifiToronto  ON43.7921-79.4138
Jun/12/2018 15:339.261231.215721.47266WifiToronto  ON43.7921-79.4138
Jun/12/2018 15:3217.131226.993915.21754WifiToronto  ON43.7921-79.4138
Jun/12/2018 15:3016.186197.412914.56149WifiToronto  ON43.7921-79.4138

 

 

 

System Information

This menu displays general information of the device

 

Hardware Version1A
Software Version2.0.10.34T6
I Plan to Stick Around
Posts: 75

Re: Degradation in upload speed

@RyzenFX

 

Factory resetting and using the .34 firmware didn't change anything for me. 

I'm a Reliable Contributor
Posts: 564

Re: Degradation in upload speed

Well then... I hope a solution gets deployed quickly. The upload speeds are pretty unbearable, especially for many of us who game or stream.

I've Been Here Awhile
Posts: 2

Re: Degradation in upload speed

Similar issues in Richmond Hill. Download speed is fine, but the upload speed is only 0.5 Mbps.

I've Been Here Awhile
Posts: 2

Re: Degradation in upload speed

Seems to be performing well from 1am to 1pm, but upload speeds drop significantly in any other time.

I Plan to Stick Around
Posts: 20

Re: Degradation in upload speed

Well, it would appear it is definitely a time of day issue. I've been monitoring this problem that is now going into the second week and I have noticed at certain times of the day a return to normal service.  In Barrie at 4:30 AM a solid return to normal service. Approximately 200 meg download and 16.30 upload. In the early afternoon around 2:30 PM onward the upload slows to 2.03 -3.16 or so. I performed a speed test around 10:00 PM last night and was still getting slow upload speeds. 

The customers testing different firmware is appreciated but I think that is a waste of time. I've been running the latest firmware and test my speed weekly and didn't have an issue until like I said almost going on into our second week. The lack of response from Rogers on this board is concerning. They could provide a public update on this issue. The fire in an underground vault in NY City that I was told by Rogers Tech support to be the cause is false.

I Plan to Stick Around
Posts: 20

Re: Degradation in upload speed

speed test 1_LI.jpg



Barrie at 5:43 AM back to normal for now!

I've Been Here Awhile
Posts: 2

Re: Degradation in upload speed

Ajax 640 am   upload speed back to normal  but I agree its a time of day thing  when I get home tonight I will  have .50 up again making gaming impossible

I Plan to Stick Around
Posts: 8

Re: Degradation in upload speed


@Wireless_Roamer wrote:

The lack of response from Rogers on this board is concerning. They could provide a public update on this issue. The fire in an underground vault in NY City that I was told by Rogers Tech support to be the cause is false.


I agree that an update would be great. Although I'm curious as to your comment on the report being false. I was told the same statement from a representative via @rogershelps, I assume a lot of people are in the same boat and were told the same issue. If that statement was false that would be a very bad look for the company. Can you pass along your source?

What's New
UFC 231: Holloway vs. Ortega Live
LIVE: Saturday December 8, 2018 10PM ET
Countdown: 9:30 PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $64.99 (HD) | $59.99 (SD) | Ignite TV $64.99
Ignite TV customers can order now!
DTV Customers can order as of Dec 6 at 4pm ET.
UFC 231: Countdown Promo

UFC returns to Toronto on December 8th with a championship double-header as undisputed featherweight champion Max Holloway defends his title against unbeaten Brian Ortega. Also, a new UFC women's flyweight champion will be crowned when Valentina Shevchenko takes on former strawweight queen Joanna Jedrzejczyk for the vacant title. Saturday, December 8, live on Sportsnet Pay-Per-View from Scotiabank Arena in Toronto, Canada.

Topic Stats