Degradation in upload speed

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I Plan to Stick Around
Posts: 8

Re: Degradation in upload speed

Same problem here in North York, Downsview area of Toronto.

I'm on the 500/20 plan and I only get 250 download/7 upload.

Its been ongoing for more than a week just after the latest firmware update for CODA-4582 modem version 2.0.10.35T1.

 

Signals are all in range for the modem.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-6.6001137.356
2849000000256QAM-5.100237.636
3855000000256QAM-4.600338.605
4861000000256QAM-5.200437.636
5579000000256QAM-5.100537.636
6585000000256QAM-5.300637.356
7591000000256QAM-6.500736.610
8597000000256QAM-7.900836.610
9603000000256QAM-8.300936.610
10609000000256QAM-7.6001036.610
11303000000256QAM-7.400135.595
12621000000256QAM-5.8001237.356
13633000000256QAM-4.8001337.636
14639000000256QAM-4.5001437.356
15645000000256QAM-4.6001537.356
16651000000256QAM-5.1001637.636
17657000000256QAM-5.5001737.356
18663000000256QAM-6.2001837.356
19669000000256QAM-6.0001936.387
20675000000256QAM-5.9002037.356
21681000000256QAM-5.9002137.356
22687000000256QAM-6.2002236.610
23693000000256QAM-6.5002336.610
24699000000256QAM-6.5002436.610
25705000000256QAM-6.5002536.610
26711000000256QAM-6.4002637.356
27717000000256QAM-6.2002737.356
28723000000256QAM-6.3002836.387
29825000000256QAM-5.9002936.610
30831000000256QAM-6.0003037.356
31837000000256QAM-6.0003137.356
32843000000256QAM-5.8003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-7.799999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
113696000ATDMA - 64QAM33.25016400000
230596000ATDMA - 64QAM34.75036400000
323700000ATDMA - 64QAM33.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
I've Been Around
Posts: 1

Re: Degradation in upload speed

Im in Brampton, near Bramalea City Center - rogers techs have been twice to solve my 100down/1up on my 100u plan. They have finally determied its an area wide problem and said Friday that maintenance would be looking to solve but cant provide ETA due to the fact that it may require permits to dig up lines, ect.

Wondering if any updates have come up?
Resident Expert
Resident Expert
Posts: 13,671

Re: Degradation in upload speed

Definitely seems to be a time of day issue here where I am at least.

Daytime, repeated able to pull 19-22upload during the day.

Late eve, it tanks to anywhere between 2-5.



I Plan to Stick Around
Posts: 75

Re: Degradation in upload speed

It's definitely more consistent during the day. However it still sometimes goes really low during the early afternoon even for me, and can still be pretty bad during the morning sometimes. Like right now it's 4pm and I'm getting 1.5mbps up.

I Plan to Stick Around
Posts: 8

Re: Degradation in upload speed

Latest update:

 

The firmware seems to have gone back to the previous one but hasn't made a difference on the download speeds. 

Download speeds range between 196 to 230 mb/s on the 500u (500/20 tier)

However upload speeds improved to close between 10 mb/s 19 mb/s.

 

Hardware Version1A
Software Version2.0.10.34T6

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-6.8001137.356
2849000000256QAM-5.200237.636
3855000000256QAM-4.800338.258
4861000000256QAM-5.300437.636
5579000000256QAM-5.400537.636
6585000000256QAM-5.500637.636
7591000000256QAM-6.600736.610
8597000000256QAM-8.000836.387
9603000000256QAM-8.400936.610
10609000000256QAM-7.7001036.610
11303000000256QAM-7.500135.780
12621000000256QAM-6.0001237.356
13633000000256QAM-5.1001337.356
14639000000256QAM-4.6001437.636
15645000000256QAM-4.8001537.356
16651000000256QAM-5.2001637.356
17657000000256QAM-5.7001737.356
18663000000256QAM-6.4001837.356
19669000000256QAM-6.3001936.610
20675000000256QAM-6.2002037.356
21681000000256QAM-6.1002137.356
22687000000256QAM-6.3002237.356
23693000000256QAM-6.7002336.610
24699000000256QAM-6.7002436.610
25705000000256QAM-6.7002536.387
26711000000256QAM-6.5002637.356
27717000000256QAM-6.4002737.356
28723000000256QAM-6.5002836.387
29825000000256QAM-6.0002936.610
30831000000256QAM-6.2003036.844
31837000000256QAM-6.1003137.636
32843000000256QAM-5.9003237.356
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-7.900002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
113696000ATDMA - 64QAM32.00016400000
230596000ATDMA - 64QAM34.50036400000
323700000ATDMA - 64QAM33.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
I Plan to Stick Around
Posts: 9

Re: Degradation in upload speed

Where are you getting the firmware to downgrade from??  

 

Very much interested in trying this method.

 

Thanks!

I'm Here A Lot
Posts: 5

Re: Degradation in upload speed

to downgrade, i was told you just need to do a full reset of your modem. and it should remove whatever beta firmware you have installed. (if you are on a beta firmware)

I've Been Around
Posts: 1

Re: Degradation in upload speed

CGN3MR Slow upload speed 2Mbps

 

In the last 4 days the upload have needs effected to my location. Download speed is perfect . My plan is 70Mbps and 10mbps upload. Tested multiple connection on Ethernet cat5e connection 10/100/1000 also result from 2 to 3 Mbps . Turn off wifi on the modem and still getting slow speed with the one testing machine. I know there is a known issue in Ontario but I’m located in Moncton Nb and wanted to know if we’re also effect about the new firmware was push to the Hitron CGN3 and CGN3MR modem. I have a few friends that has the same mondem like me Hitron CGN3MR and they have no issue from the upload speed at there location and they are located in Moncton NB also.

I'm a Reliable Contributor
Posts: 564

Re: Degradation in upload speed

After doing some testing, it seems that this problem has a general behavior. It does not arise during non-peak hours (i.e from 10am-3pm). After 4pm, the upload speed goes down to 1Mbps. It seems that download is affected too, because at the start of speed tests I no longer boost up to 190Mbps. 

 

For those who downgraded to .34, was there any improvement? If there was, can you state the upload speeds  you were averaging before the downgrade and after the downgrade?

I Plan to Stick Around
Posts: 16

Re: Degradation in upload speed

After a day of back to normal 500/20, I'm back to 300/5 in London.

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