Degradation in upload speed

[contact]

durham region  slow speeds make internet unusable for gaming

download is usually fine  100/10 package  download usually around 130  and up is usually around 10  but lately im getting this

[img]https://i.imgur.com/uEeRuEK.jpg[/img]  0.65 down  0.59 up

Ive got 5+ hours on the phone with rogers  3 service calls  2 of which I had to leave work for  so this is costing me time and money  and my internet is still useless

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	669000000	256QAM	0.600	19	37.636
2	849000000	256QAM	0.300	2	38.605
3	855000000	256QAM	0.100	3	38.605
4	861000000	256QAM	-0.400	4	38.605
11	615000000	256QAM	0.700	11	38.983
12	621000000	256QAM	1.100	12	38.605
13	633000000	256QAM	0.900	13	38.605
14	639000000	256QAM	1.200	14	38.983
15	645000000	256QAM	1.100	15	38.605
16	651000000	256QAM	1.100	16	38.983
17	657000000	256QAM	0.900	17	38.983
18	663000000	256QAM	0.800	18	38.983
19	303000000	256QAM	-0.900	1	38.605
20	675000000	256QAM	0.900	20	38.605
21	681000000	256QAM	0.800	21	38.605
22	687000000	256QAM	0.800	22	37.636
23	693000000	256QAM	0.700	23	38.605
24	699000000	256QAM	1.100	24	38.605
25	705000000	256QAM	1.200	25	38.605
26	711000000	256QAM	1.400	26	38.605
27	717000000	256QAM	1.600	27	38.983
28	723000000	256QAM	1.800	28	38.605
29	825000000	256QAM	2.100	29	38.605
30	831000000	256QAM	1.700	30	38.983
31	837000000	256QAM	1.300	31	38.605
32	843000000	256QAM	0.700	32	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	0.099998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	37.500	1	6400000
2	38596000	ATDMA - 64QAM	40.500	3	3200000
3	23700000	ATDMA - 64QAM	37.500	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

© 2018 Hitron Technologies Inc.. All rights reserved.

[hector316]

For 500u (500 download/20 upload)

The upload speed deteriorated again.

I factory reset the modem Coda -4582 and then placed it back in bridged mode.

I rebooted the Asus router 87R.

Date	Latency	Download	Upload	ConnType	ServerName	Lat	Lon
Jun/12/2018 20:00	25.523	443.8904	3.140816	Wifi	North York	45.57883371	-73.57548213
Jun/12/2018 19:59	18.276	478.2599	4.005552	Wifi	North York	45.57883371	-73.57548213
Jun/12/2018 19:58	17.209	235.3015	5.057272	Wifi	Toronto  ON	45.57883371	-73.57548213
Jun/12/2018 19:56	32.245	276.6877	5.399576	Wifi	Toronto  ON	45.57883371	-73.57548213
Jun/12/2018 19:56	18.91	90.85327	4.286728	Wifi	Toronto  ON	45.57883371	-73.57548213
Jun/12/2018 19:55	32.01	296.1375	7.10172	Wifi	Toronto  ON	45.57883371	-73.57548213
Jun/12/2018 19:54	23.402	358.6326	4.172024	Wifi	Toronto  ON	45.57883371	-73.57548213
Jun/12/2018 19:53	11.348	457.7723	4.899128	Wifi	Toronto  ON	45.57883327	-73.57548187
Jun/12/2018 19:52	16.32	370.4865	5.29132	Wifi	Toronto  ON	45.5788346	-73.57548143

This was the result prior to factory resetting the modem and router.

Date

Latency

Download

Upload

ConnType

ServerName

Lat

Lon

Jun/12/2018 16:43	14.988	218.6447	11.82927	Wifi	Toronto  ON	43.7921	-79.4138
Jun/12/2018 16:38	26.796	183.2064	19.0262	Wifi	Toronto  ON	43.7921	-79.4138
Jun/12/2018 16:37	23.865	228.108	15.84438	Wifi	North York	43.7921	-79.4138
Jun/12/2018 16:36	8.348	235.2787	14.86647	Wifi	Toronto  ON	43.7921	-79.4138
Jun/12/2018 15:39	7.525	225.7103	15.5785	Wifi	Toronto  ON	43.7921	-79.4138
Jun/12/2018 15:33	9.261	231.2157	21.47266	Wifi	Toronto  ON	43.7921	-79.4138
Jun/12/2018 15:32	17.131	226.9939	15.21754	Wifi	Toronto  ON	43.7921	-79.4138
Jun/12/2018 15:30	16.186	197.4129	14.56149	Wifi	Toronto  ON	43.7921	-79.4138

System Information

This menu displays general information of the device

Hardware Version	1A
Software Version	2.0.10.34T6

[Nadernt]

@RyzenFX

Factory resetting and using the .34 firmware didn't change anything for me. 

[RyzenFX]

Well then... I hope a solution gets deployed quickly. The upload speeds are pretty unbearable, especially for many of us who game or stream.

[Lisa8484]

Similar issues in Richmond Hill. Download speed is fine, but the upload speed is only 0.5 Mbps.

[Lisa8484]

Seems to be performing well from 1am to 1pm, but upload speeds drop significantly in any other time.

[Wireless_Roamer]

Well, it would appear it is definitely a time of day issue. I've been monitoring this problem that is now going into the second week and I have noticed at certain times of the day a return to normal service.  In Barrie at 4:30 AM a solid return to normal service. Approximately 200 meg download and 16.30 upload. In the early afternoon around 2:30 PM onward the upload slows to 2.03 -3.16 or so. I performed a speed test around 10:00 PM last night and was still getting slow upload speeds. 

The customers testing different firmware is appreciated but I think that is a waste of time. I've been running the latest firmware and test my speed weekly and didn't have an issue until like I said almost going on into our second week. The lack of response from Rogers on this board is concerning. They could provide a public update on this issue. The fire in an underground vault in NY City that I was told by Rogers Tech support to be the cause is false.

[Wireless_Roamer]

---

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Barrie at 5:43 AM back to normal for now!

[contact]

Ajax 640 am   upload speed back to normal  but I agree its a time of day thing  when I get home tonight I will  have .50 up again making gaming impossible

[basher192]

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@Wireless_Roamer wrote:

The lack of response from Rogers on this board is concerning. They could provide a public update on this issue. The fire in an underground vault in NY City that I was told by Rogers Tech support to be the cause is false.

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@I agree that an update would be great. Although I'm curious as to your comment on the report being false. I was told the same statement from a representative via @rogershelps, I assume a lot of people are in the same boat and were told the same issue. If that statement was false that would be a very bad look for the company. Can you pass along your source?