Degradation in Upload Speeds

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PerformLAB1
I've Been Here Awhile
Posts: 2

Re: Degradation in Upload Speeds

Hi!

 

I was wondering if there was anyone on the forum that could possibly help me with this, as tech support seems to give me contradicting answers everytime I speak with them.

 

For the past 2 weeks now, my internet has been getting HORRIBLE upload speeds between 7:00pm and 10:30pm local time (ET).

 

I have the Ignite internet gigabit (1000down/30up). When I run speed tests all day long, I will average 200 to 1000 download, and 27-32 upload. Then 7:00 hits... It suddenly becomes below 50 download, and BELOW 1MBPS upload! Which pretty much makes working from home useless as I need a solid 10Mpbs upload to keep my feeds going.

 

Is there something that could be done on my end to verify where this problem could come from?

 

I am not the most IT/tech savvy person out there, but I know how to follow directions quite well, and do have basic knowledge. I really need to fix this asap to maintain a reasonable income.

 

Thank you

 

EDIT: I forgot to say, I have the Technicolor XB6 modem, and it is running in gateway, not bridged.

Chaymann
I've Been Around
Posts: 1

Re: Degradation in Upload Speeds

This is happening to me too! Live in London, ON. What's up Rogers?

PerformLAB1
I've Been Here Awhile
Posts: 2

Re: Degradation in Upload Speeds

I have a suspicion that it might actually be considered acceptable by the Rogers standards. I thought the 30mbps was low when I signed up, but I never would have thought that it would end up being KBPS instead.

jimonator45
I've Been Here Awhile
Posts: 3

Re: Degradation in Upload Speeds

Wondering if anyone can tell me where to go next. I have had ignite for about 5 months now and everything randomly disconnects of 1 min and then its back. And recently when this happens my speeds go nuts. I have 150 down and 15 up but when I do speeds tests I get 5 to 7 up and 430  down. I have contacted support and just keep getting run around. I have had all the lines in the house and to  the pole replaced. I have been told I need a firmware  update. I have been told it's the distribution  box on my street. I have been told maintenance needs to look at this. I have been told my line is being monitored and it's been a month since I was told that. My nest cameras and security cannot run on 5-7 meg upload that is my main concern. So talking to first line support has gotten me nowhere. How do I escalate this to the next level?

57
Resident Expert
Resident Expert
Posts: 4,164

Re: Degradation in Upload Speeds

Check out the following 86 page thread on the topic of internet dropping. Read the last few pages about possible solutions by having settings in the modem changed.

 

https://communityforums.rogers.com/t5/Internet/Internet-Keeps-Dropping/td-p/454580/page/86



abba77
I Plan to Stick Around
Posts: 11

Re: Degradation in Upload Speeds

Hi,

I have 1Gb/30Mb plan which has been working great for about a year. Regular 900Mb down and upload was pegged at 30Mb.

 

Over the last two weeks, having some issues. Download may range 300 to 850, but upload has really suffered...3 to 15Mb up, which actually causes, I am assuming lots of lost packets (5 to 10%) and lag in gaming and drop outs in voice/video calls. I have reset the modem, called tech support a few times, modem was replaced as well. XB6 Technicolor. I make sure to not be in bridge mode and reset each time to troubleshoot with Rogers. On one of the calls, they said they had complaints from others in my floor of the apartment building. Tickets were closed twice saying no issue. Last time when the tech replaced my modem, did say may be an issue in the area and will have someone check. That was 5 days ago, with no updates and no improvements in speed. Before calling again, thought I would check here.

 

This is what I see in my Rogers Network readout:

 

Downstream

Index
7
1
2
3
4
5
6
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
 
33
34
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
 
Locked
Locked
Frequency
591 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
 
350000000
723000000
SNR
37.3 dB
37.6 dB
37.6 dB
37.6 dB
37.4 dB
37.3 dB
37.2 dB
37.2 dB
36.9 dB
37.2 dB
36.5 dB
36.7 dB
36.9 dB
36.5 dB
36.8 dB
36.1 dB
36.5 dB
36.3 dB
35.7 dB
36.0 dB
35.8 dB
35.8 dB
35.7 dB
34.6 dB
 
NA
NA
Power
7.6 dBmV
6.9 dBmV
6.5 dBmV
7.7 dBmV
5.8 dBmV
6.9 dBmV
7.5 dBmV
7.0 dBmV
7.1 dBmV
7.2 dBmV
7.3 dBmV
8.6 dBmV
7.8 dBmV
7.8 dBmV
8.6 dBmV
7.5 dBmV
8.6 dBmV
6.5 dBmV
8.5 dBmV
7.9 dBmV
8.1 dBmV
8.3 dBmV
7.4 dBmV
6.8 dBmV
 
NA
NA
 Leve l
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
 
OFDM
OFDM

 

Upstream

Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
18 MHz
23 MHz
30 MHz
36 MHz
Symbol Rate
2560
5120
5120
5120
Power Level
46.0 dBmV
45.0 dBmV
46.5 dBmV
46.8 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA

 

I didnt post the CM Error Codewords but can if it helps.

 

Don't know why there is a jump from 24 to 33 on the downstream channels. Doesnt show 25 to 32.

 

Downstream SNR also is below 38, which doesnt seem good according to the troubleshooting post: https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Troubleshooting-a-Slow-or-Intermittent...

 

Any suggestions?

 

Thanks.

 

abba77
I Plan to Stick Around
Posts: 11

Re: Degradation in Upload Speeds

Saw three trucks outside the apartment today. then left...then showed up near some houses next street over. Total around for about 3 hours...lots of disconnects/reconnect....but seems the issue is resolved. Thanks techs! in the snow too.

870 to 900Mb down, full 30 up. Will keep an eye for a few days.

 

Only wish I knew what the problem was, even if outside the house and technical 😛

fghgfh
I've Been Here Awhile
Posts: 4

Re: Degradation in Upload Speeds

I have been having issue with my home internet. (package 500/20, ignite) I am getting roughly 1-2 mbs upload speed on my pc on ethernet connection (180 mbps down, 1-2 mbs up) and wifi (500 down 1-2mbps up).   My pc supports a gig ethernet and i have recently bought a  cat.6 ethernet cable as well. (At randomly, i get the full speed sometime around 4am and last for 10mins and go down to 1-2 mbps upload speed) I have escalated the issue for the past 1-2 yrs and I was recently informed that there has never been a report regarding the maintenance issue! what a surprise! I have been contacting the support team over and over. Whenever and how many times I contact them, they always ask me to restart the modem. (already swapped the modem several time!

Please help me out!

 

Upstream

Channel Bonding ValueIndex

1 2 3 4 Lock Status

Locked Locked Locked Locked Frequency 25900000 38700000 32300000 21100000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 2560 KSym/sec Power Level 37.520599 38.520599 38.520599 37.010300 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_TDMA_ATDMA   IndexLock StatusFrequencySNRPower LevelModulation

 

Downstream

Channel Bonding Value 7 8 9 2 3 4 5 6 1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked 591000000 597000000 603000000 849000000 855000000 861000000 579000000 585000000 279000000 609000000 615000000 621000000 633000000 639000000 645000000 651000000 657000000 663000000 669000000 675000000 681000000 687000000 693000000 699000000 705000000 711000000 717000000 723000000 825000000 831000000 837000000 843000000 352800000 37.636276 37.636276 38.605377 37.636276 38.605377 38.605377 37.355988 37.636276 38.605377 38.605377 38.605377 38.605377 38.605377 38.983261 38.605377 38.605377 38.605377 37.636276 38.983261 38.605377 38.605377 38.605377 37.636276 38.605377 38.605377 38.983261 38.983261 38.605377 37.636276 37.636276 37.636276 38.605377 NA -3.299999 -2.700001 -1.799999 -3.799999 -3.500000 -3.200001 -3.400002 -3.299999 1.299999 -2.299999 -2.599998 -2.299999 -2.799999 -3.099998 -2.900002 -3.200001 -3.400002 -2.900002 -2.799999 -2.299999 -2.900002 -3.299999 -3.299999 -3.000000 -3.200001 -3.400002 -3.099998 -3.000000 -4.500000 -4.700001 -4.700001 -4.000000 NA QAM256 QAM256 QAM256 QAM256 QAM256