I am having same problem. So sad. I can not upload. I have a package of 30 Mbps on upload and I get between 3-5.
In the last two days technician have been 2 times to check outside but did not do anything. Tomorrow is coming again. 😞
@GabrielGorcea what modem to you currently have? A black Hitron modem where the modem model is found on the product sticker on the back of the modem, a white Hitron CODA-4582 (there is only 1 white modem that Rogers uses), or one of the XB6 modems where the modem model is found on the bottom of the modem. It will be either an Arris TG-3482ER, or Technicolor CGM-4140COM.
If you have a Hitron modem, log into the modem, navigate to the STATUS .... DOCSIS WAN tab and copy the whole signal level table, from the start of the Downstream Overview line all the way to the very bottom right hand corner of the entire table. If you have a CGN3xxx modem, that bottom section will be the Upstream Overview section. If you have the white Hitron CODA-4582, that bottom section will be the OFDM/OFDMA Overview section.
If you have an XB6 modem, have a look at the following instructions by @mozerd and myself to navigate to the signal data so that you can copy and paste it in a post.
Countless service calls, four technician visits, and one replaced Hitron modem later I've decided to quit and move to Bell. This is a systemic Rogers issue. The bizarre thing is that everyone on the Rogers side told me that the problem is on my end. Until the last senior guy who, after some chatting and testing, admitted that my entire neighbourhood cluster shows up red and that there are problems shown on their screen for everyone up and down the street. I was told that they need to send out a team to look into the entire zone. But I doubt that this will solve the problem. My guess is that the grid is simply on its knees. I'm sorry that this is happening. Clearly, these are unprecedented times with COVID and so many people woking from home. But I would expect there to be extra capacity for exactly those kinds of situations. Bye Rogers!
I'm located at Bathurst and St. Clair. Measured again periodically today via a short CAT6 cable connection directly attached to the Hitron. No faster than 1-2 Mbps throughout the day. Bell Fibe 1.5 is scheduled arrive on Thursday. Counting the days...
Reading through your post was definitely painful :(. I can't believe you were advised to exchange your modem for a throughput issue. I'm just at a loss for words. I can't apologize enough for this and it's clear the ball was dropped. If the decision hasn't yet been fully made to jump ship, I'd love the opportunity to speak with you via PMing @CommunityHelps. I'm confident I can assist in getting to the bottom of the speed concern for you.
The same goes for any other within the thread experiencing throughput concerns. I know first hand what it's like to see such an impact in your home service and I've quite a breadth of experience getting to the bottom of it.
Some troubleshooting tips for anyone looking to narrow it down these may assist:
1) Disconnect 3rd Party Devices (Router/Switch)
It's important to note here that it's not to place blame on said devices, merely to assist in narrowing/enabling visibility of the potential issue within the network.
2) Log Into Your Modem
- Once you're logged in navigate to the "Switch"
You'll want to confirm here that your wired device is being registered as a 1000Mbps device.
- Then Navigate to "Connected Devices"
You'll want to confirm here that your 5G connected device has a high/appropriate bitrate
- Lastly navigate to your WAN STATUS page to review your downstream and upstream levels.
3) Run a Speed Test With 2 Devices at the Same Time.
Both sites are powered by Ookla and guaranteed to find the closest server to you for the most accurate results!
Definitely let me know if you have any further questions and share your results here with the community. Reach out to support or us here @CommunityForums if you happen to see any visible issues as mentioned.
So that last post goes back to May and then no more. Does that mean the problem is fixed or getting better? Not a chance. I have had multiple visits from technicians who are vocal about the many calls they have in my area and neighbouring communities about slowing service, particularly upstream quality, or lack of it. I have requested reparation since the first day of Gigabit Ignite some seven months ago. I have few complaints about the downstream service level as it typically hits 900 Mbps or more at most time during the day. It's the upstream that is poor and degrading more every week. There is only one upstream channel available - no multiple channels to bond therefore no way to reach the advertised up to 30 Mbps upload speed. This has been confirmed by the technicians who have been hereto be the problem in our neighbourhood and I'm told to be grateful my upstream spead can his double digits. Yet when I speak to technicians at the home office they say they read the meters and there is no sign of stress in my area and that network utilisation is low - no need to improve the infrastructure. Every time I speak to someone new at Rogers it is the same spin: "our engineers tell us there is no problem". There is a huge problem and a cover-up by invoking some statistics that bear no resemblance to reality.
I have had several visits and have swapped modems (the XB6 Technicolor version). When I run bandwidth tests it is always with Ethernet directly connecting from the modem to the PC with no other connections active. The modem is freshly rebooted for the tests. The service continues to deteriorate, the response from Rogers (not the service techs who dutifully respond when I call for a re-visit) Corporate is always the same: they don't see a problem from their end; must be an issue with my equipment. Sorry, we can't help you. Sadly, there is no competition as Bell and others cannot offer gigabit services in this area.
I've even had a number of conversations with a friendly person from the "Office of the President" who looked into the problem and ultimately returned with the same answer as the rest: that they could see no problems from their view of the situation. This gentleman could not have been more polite or sympathetic. He could only work with the tools he had and was required to support the party line. I think he honestly tried, but it looks like it is not the office of the president needing to take action, but rather the President himself.
In the meantime I will try to satisfy myself with the advice from one of the technicians who was here on a recent call and be grateful I have what I have by way of upstream bandwidth since he sees plenty of home that are far worse off.