Degradation in Upload Speeds

[space2001]

Upload on Gigabit Horrible

Used to get my actual speed of 30  But now barley getting 3-5

WTH is going on.

Rebooted my modem and everything .

***Edited Labels***

[jimonator45]

Wondering if anyone can tell me where to go next. I have had ignite for about 5 months now and everything randomly disconnects of 1 min and then its back. And recently when this happens my speeds go nuts. I have 150 down and 15 up but when I do speeds tests I get 5 to 7 up and 430  down. I have contacted support and just keep getting run around. I have had all the lines in the house and to  the pole replaced. I have been told I need a firmware  update. I have been told it's the distribution  box on my street. I have been told maintenance needs to look at this. I have been told my line is being monitored and it's been a month since I was told that. My nest cameras and security cannot run on 5-7 meg upload that is my main concern. So talking to first line support has gotten me nowhere. How do I escalate this to the next level?

[57]

Check out the following 86 page thread on the topic of internet dropping. Read the last few pages about possible solutions by having settings in the modem changed.

https://communityforums.rogers.com/t5/Internet/Internet-Keeps-Dropping/td-p/454580/page/86

[abba77]

Hi,

I have 1Gb/30Mb plan which has been working great for about a year. Regular 900Mb down and upload was pegged at 30Mb.

Over the last two weeks, having some issues. Download may range 300 to 850, but upload has really suffered...3 to 15Mb up, which actually causes, I am assuming lots of lost packets (5 to 10%) and lag in gaming and drop outs in voice/video calls. I have reset the modem, called tech support a few times, modem was replaced as well. XB6 Technicolor. I make sure to not be in bridge mode and reset each time to troubleshoot with Rogers. On one of the calls, they said they had complaints from others in my floor of the apartment building. Tickets were closed twice saying no issue. Last time when the tech replaced my modem, did say may be an issue in the area and will have someone check. That was 5 days ago, with no updates and no improvements in speed. Before calling again, thought I would check here.

This is what I see in my Rogers Network readout:

Downstream

Index

7

1

2

3

4

5

6

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

33

34

Lock Status

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Frequency

591 MHz

555 MHz

561 MHz

567 MHz

573 MHz

579 MHz

585 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

350000000

723000000

SNR

37.3 dB

37.6 dB

37.6 dB

37.6 dB

37.4 dB

37.3 dB

37.2 dB

37.2 dB

36.9 dB

37.2 dB

36.5 dB

36.7 dB

36.9 dB

36.5 dB

36.8 dB

36.1 dB

36.5 dB

36.3 dB

35.7 dB

36.0 dB

35.8 dB

35.8 dB

35.7 dB

34.6 dB

NA

NA

Power

7.6 dBmV

6.9 dBmV

6.5 dBmV

7.7 dBmV

5.8 dBmV

6.9 dBmV

7.5 dBmV

7.0 dBmV

7.1 dBmV

7.2 dBmV

7.3 dBmV

8.6 dBmV

7.8 dBmV

7.8 dBmV

8.6 dBmV

7.5 dBmV

8.6 dBmV

6.5 dBmV

8.5 dBmV

7.9 dBmV

8.1 dBmV

8.3 dBmV

7.4 dBmV

6.8 dBmV

NA

NA

Leve l Modulation

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

OFDM

Upstream

Index	1	2	3	4
Lock Status	Locked	Locked	Locked	Locked
Frequency	18 MHz	23 MHz	30 MHz	36 MHz
Symbol Rate	2560	5120	5120	5120
Power Level	46.0 dBmV	45.0 dBmV	46.5 dBmV	46.8 dBmV
Modulation	QAM	QAM	QAM	QAM
Channel Type	TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA

I didnt post the CM Error Codewords but can if it helps.

Don't know why there is a jump from 24 to 33 on the downstream channels. Doesnt show 25 to 32.

Downstream SNR also is below 38, which doesnt seem good according to the troubleshooting post: https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Troubleshooting-a-Slow-or-Intermittent...

Any suggestions?

Thanks.

[abba77]

Saw three trucks outside the apartment today. then left...then showed up near some houses next street over. Total around for about 3 hours...lots of disconnects/reconnect....but seems the issue is resolved. Thanks techs! in the snow too.

870 to 900Mb down, full 30 up. Will keep an eye for a few days.

Only wish I knew what the problem was, even if outside the house and technical 😛

[fghgfh]

I have been having issue with my home internet. (package 500/20, ignite) I am getting roughly 1-2 mbs upload speed on my pc on ethernet connection (180 mbps down, 1-2 mbs up) and wifi (500 down 1-2mbps up).   My pc supports a gig ethernet and i have recently bought a  cat.6 ethernet cable as well. (At randomly, i get the full speed sometime around 4am and last for 10mins and go down to 1-2 mbps upload speed) I have escalated the issue for the past 1-2 yrs and I was recently informed that there has never been a report regarding the maintenance issue! what a surprise! I have been contacting the support team over and over. Whenever and how many times I contact them, they always ask me to restart the modem. (already swapped the modem several time!

Please help me out!

Upstream

Channel Bonding ValueIndex

1 2 3 4 Lock Status

Locked Locked Locked Locked Frequency 25900000 38700000 32300000 21100000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 2560 KSym/sec Power Level 37.520599 38.520599 38.520599 37.010300 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_TDMA_ATDMA   IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value 7 8 9 2 3 4 5 6 1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked 591000000 597000000 603000000 849000000 855000000 861000000 579000000 585000000 279000000 609000000 615000000 621000000 633000000 639000000 645000000 651000000 657000000 663000000 669000000 675000000 681000000 687000000 693000000 699000000 705000000 711000000 717000000 723000000 825000000 831000000 837000000 843000000 352800000 37.636276 37.636276 38.605377 37.636276 38.605377 38.605377 37.355988 37.636276 38.605377 38.605377 38.605377 38.605377 38.605377 38.983261 38.605377 38.605377 38.605377 37.636276 38.983261 38.605377 38.605377 38.605377 37.636276 38.605377 38.605377 38.983261 38.983261 38.605377 37.636276 37.636276 37.636276 38.605377 NA -3.299999 -2.700001 -1.799999 -3.799999 -3.500000 -3.200001 -3.400002 -3.299999 1.299999 -2.299999 -2.599998 -2.299999 -2.799999 -3.099998 -2.900002 -3.200001 -3.400002 -2.900002 -2.799999 -2.299999 -2.900002 -3.299999 -3.299999 -3.000000 -3.200001 -3.400002 -3.099998 -3.000000 -4.500000 -4.700001 -4.700001 -4.000000 NA QAM256 QAM256 QAM256 QAM256 QAM256

[shindasingh99]

Hi guys,

I used to be getting ~ 30 Mbps upload but I found over the last few weeks my top upload speed during the days is 5 - 10 Mbps up max with constant drops.

Also while I'm on a gigabit plan I've found the max download speed I've been seeing is about 300 Mpbs. Where I was once seeing about ~ 750 down.

I've had techs out in the past (months ago) when I encountered similar issues and they were able to resolve the issue most at the box. Any advice would be welcome as I'm currently unable to stream with the uploads being so inconsistent I've just been getting non-stop dropped frames well over 50% due to network.

Attached are my DOCIS stats:

[RogersCorey]

Greetings @shindasingh99!

I'd like to run some diagnostics on your connection and see if I can find the source of this speed degradation for you.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey