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Degradation in Upload Speeds

space2001
I Plan to Stick Around

Upload on Gigabit Horrible

 

Used to get my actual speed of 30  But now barley getting 3-5

 

WTH is going on.

 

Rebooted my modem and everything .

 

 

 

***Edited Labels***

67 REPLIES 67

Re: Degradation in Upload Speeds

jimonator45
I've Been Here Awhile

Wondering if anyone can tell me where to go next. I have had ignite for about 5 months now and everything randomly disconnects of 1 min and then its back. And recently when this happens my speeds go nuts. I have 150 down and 15 up but when I do speeds tests I get 5 to 7 up and 430  down. I have contacted support and just keep getting run around. I have had all the lines in the house and to  the pole replaced. I have been told I need a firmware  update. I have been told it's the distribution  box on my street. I have been told maintenance needs to look at this. I have been told my line is being monitored and it's been a month since I was told that. My nest cameras and security cannot run on 5-7 meg upload that is my main concern. So talking to first line support has gotten me nowhere. How do I escalate this to the next level?

Re: Degradation in Upload Speeds

57
Resident Expert
Resident Expert

Check out the following 86 page thread on the topic of internet dropping. Read the last few pages about possible solutions by having settings in the modem changed.

 

https://communityforums.rogers.com/t5/Internet/Internet-Keeps-Dropping/td-p/454580/page/86



Re: Degradation in Upload Speeds

abba77
I Plan to Stick Around

Hi,

I have 1Gb/30Mb plan which has been working great for about a year. Regular 900Mb down and upload was pegged at 30Mb.

 

Over the last two weeks, having some issues. Download may range 300 to 850, but upload has really suffered...3 to 15Mb up, which actually causes, I am assuming lots of lost packets (5 to 10%) and lag in gaming and drop outs in voice/video calls. I have reset the modem, called tech support a few times, modem was replaced as well. XB6 Technicolor. I make sure to not be in bridge mode and reset each time to troubleshoot with Rogers. On one of the calls, they said they had complaints from others in my floor of the apartment building. Tickets were closed twice saying no issue. Last time when the tech replaced my modem, did say may be an issue in the area and will have someone check. That was 5 days ago, with no updates and no improvements in speed. Before calling again, thought I would check here.

 

This is what I see in my Rogers Network readout:

 

Downstream

Index
7
1
2
3
4
5
6
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
 
33
34
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
 
Locked
Locked
Frequency
591 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
 
350000000
723000000
SNR
37.3 dB
37.6 dB
37.6 dB
37.6 dB
37.4 dB
37.3 dB
37.2 dB
37.2 dB
36.9 dB
37.2 dB
36.5 dB
36.7 dB
36.9 dB
36.5 dB
36.8 dB
36.1 dB
36.5 dB
36.3 dB
35.7 dB
36.0 dB
35.8 dB
35.8 dB
35.7 dB
34.6 dB
 
NA
NA
Power
7.6 dBmV
6.9 dBmV
6.5 dBmV
7.7 dBmV
5.8 dBmV
6.9 dBmV
7.5 dBmV
7.0 dBmV
7.1 dBmV
7.2 dBmV
7.3 dBmV
8.6 dBmV
7.8 dBmV
7.8 dBmV
8.6 dBmV
7.5 dBmV
8.6 dBmV
6.5 dBmV
8.5 dBmV
7.9 dBmV
8.1 dBmV
8.3 dBmV
7.4 dBmV
6.8 dBmV
 
NA
NA
 Leve l
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
 
OFDM
OFDM

 

Upstream

Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
18 MHz
23 MHz
30 MHz
36 MHz
Symbol Rate
2560
5120
5120
5120
Power Level
46.0 dBmV
45.0 dBmV
46.5 dBmV
46.8 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA

 

I didnt post the CM Error Codewords but can if it helps.

 

Don't know why there is a jump from 24 to 33 on the downstream channels. Doesnt show 25 to 32.

 

Downstream SNR also is below 38, which doesnt seem good according to the troubleshooting post: https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Troubleshooting-a-Slow-or-Intermittent...

 

Any suggestions?

 

Thanks.

 

Re: Degradation in Upload Speeds

abba77
I Plan to Stick Around

Saw three trucks outside the apartment today. then left...then showed up near some houses next street over. Total around for about 3 hours...lots of disconnects/reconnect....but seems the issue is resolved. Thanks techs! in the snow too.

870 to 900Mb down, full 30 up. Will keep an eye for a few days.

 

Only wish I knew what the problem was, even if outside the house and technical 😛

Re: Degradation in Upload Speeds

fghgfh
I've Been Here Awhile

I have been having issue with my home internet. (package 500/20, ignite) I am getting roughly 1-2 mbs upload speed on my pc on ethernet connection (180 mbps down, 1-2 mbs up) and wifi (500 down 1-2mbps up).   My pc supports a gig ethernet and i have recently bought a  cat.6 ethernet cable as well. (At randomly, i get the full speed sometime around 4am and last for 10mins and go down to 1-2 mbps upload speed) I have escalated the issue for the past 1-2 yrs and I was recently informed that there has never been a report regarding the maintenance issue! what a surprise! I have been contacting the support team over and over. Whenever and how many times I contact them, they always ask me to restart the modem. (already swapped the modem several time!

Please help me out!

 

Upstream

Channel Bonding ValueIndex

1 2 3 4 Lock Status

Locked Locked Locked Locked Frequency 25900000 38700000 32300000 21100000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 2560 KSym/sec Power Level 37.520599 38.520599 38.520599 37.010300 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_TDMA_ATDMA   IndexLock StatusFrequencySNRPower LevelModulation

 

Downstream

Channel Bonding Value 7 8 9 2 3 4 5 6 1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked 591000000 597000000 603000000 849000000 855000000 861000000 579000000 585000000 279000000 609000000 615000000 621000000 633000000 639000000 645000000 651000000 657000000 663000000 669000000 675000000 681000000 687000000 693000000 699000000 705000000 711000000 717000000 723000000 825000000 831000000 837000000 843000000 352800000 37.636276 37.636276 38.605377 37.636276 38.605377 38.605377 37.355988 37.636276 38.605377 38.605377 38.605377 38.605377 38.605377 38.983261 38.605377 38.605377 38.605377 37.636276 38.983261 38.605377 38.605377 38.605377 37.636276 38.605377 38.605377 38.983261 38.983261 38.605377 37.636276 37.636276 37.636276 38.605377 NA -3.299999 -2.700001 -1.799999 -3.799999 -3.500000 -3.200001 -3.400002 -3.299999 1.299999 -2.299999 -2.599998 -2.299999 -2.799999 -3.099998 -2.900002 -3.200001 -3.400002 -2.900002 -2.799999 -2.299999 -2.900002 -3.299999 -3.299999 -3.000000 -3.200001 -3.400002 -3.099998 -3.000000 -4.500000 -4.700001 -4.700001 -4.000000 NA QAM256 QAM256 QAM256 QAM256 QAM256