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Degradation in Upload Speeds

space2001
I Plan to Stick Around

Upload on Gigabit Horrible

 

Used to get my actual speed of 30  But now barley getting 3-5

 

WTH is going on.

 

Rebooted my modem and everything .

 

 

 

***Edited Labels***

67 REPLIES 67

Re: Degradation in Upload Speeds

@dannychenca can you repost the signal levels again?  I'd like to see what happened with the upstream channels. 



Re: Degradation in Upload Speeds

dannychenca
I've Been Here Awhile

sure, keep in mind that this is a newer modem (white tower one) now, and just installed three hours ago. 

I just did a speed test using Rogers speed test with my laptop directly wired connect to the modem, I got 12.4Mbps download, 0.6Mbps upload. 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-1.300740.946
2855000000256QAM-2.600338.983
3861000000256QAM-3.000440.366
4579000000256QAM-2.300540.946
5585000000256QAM-1.400640.946
6849000000256QAM-0.800240.366
7597000000256QAM-1.400840.366
8603000000256QAM-1.000940.946
9609000000256QAM-0.9001040.946
10615000000256QAM-0.7001140.946
11621000000256QAM-0.7001240.366
12633000000256QAM-0.4001340.366
13639000000256QAM-0.1001440.366
14645000000256QAM-0.3001540.366
15651000000256QAM-0.1001640.946
16657000000256QAM-0.2001740.366
17663000000256QAM-0.1001840.366
18669000000256QAM-0.2001940.366
19675000000256QAM0.0002040.946
20681000000256QAM-0.1002140.366
21687000000256QAM0.1002240.366
22693000000256QAM-0.1002340.366
23699000000256QAM0.0002440.946
24705000000256QAM0.0002540.946
25711000000256QAM0.0002640.946
26717000000256QAM-0.5002740.366
27723000000256QAM-0.7002840.366
28825000000256QAM-0.1002940.366
29831000000256QAM-0.4003040.366
30837000000256QAM-0.4003140.366
31843000000256QAM-0.5003240.366
32279000000256QAM-3.800138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES-1.900002
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
122100000ATDMA - 64QAM38.00013200000
236996000ATDMA - 64QAM37.75046400000
330596000ATDMA - 64QAM37.25036400000
425300000ATDMA - 64QAM39.25023200000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Degradation in Upload Speeds

@dannychenca your DOCSIS 3.0 signal levels look ok.  There's a roll-off at both end of the downstream channel frequencies, but, that shouldn't cause any issues.  The upstream channels are higher than normal but, their well within spec.  Thats a big improvement from running a single channel.  

 

The modem you have is the CODA-4582.  That modem uses the DOCSIS 3.1 OFDM channel for downstream data but there isn't enough data in the user interface to determine the health of the OFDM channel.  I don't expect to see any issues with that OFDM channel but a lot can happen within the frequency span of that channel.  Tech support could tell you if that channel was running within spec.  

 

When you connect to the modem via ethernet, is that ethernet port to ethernet port, or ethernet port on the modem to a gigabit USB 3.0 or 3.1 adapter?   Just curious as I've never seen good speed test results with a USB adapter.  When you connect to the modem via ethernet, have a look at the back of the modem, specifically the connected port LED.   It should be flashing amber for a 1 Gb/s connection rate between the modem and connected device port.  Flashing green indicates a 10/100 Mb/s connection rate.  If you log into the modem and navigate to the ADVANCED tab, you should be able to see the connection rates for all of the connected ports. 

 

It sounds like you're using the Rogers speedtest at:

 

https://www.rogers.com/customer/support/article/internet-speedtest

 

Thats a 1 Gb/s server. 

 

The Rogers test sites at www.speedtest.net can also be used.  The Rogers Toronto site is a 10 Gb/s site, not sure of the other sites, Montreal or Moncton for example.  To see all of the Rogers speedtest sites, when you're at www.speedtest.net, type in Rogers into the entry window.  That will show all of the Rogers sites.  Try the Rogers Toronto or Montreal sites, depending on which is closer, just to see if there's any difference.  



Re: Degradation in Upload Speeds

Hello,

 

The last few days I have noticed slow upload speeds maxing out at 16Mbps.

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 603000000 256QAM 2.600 9 37.636
2 849000000 256QAM 0.700 2 36.387
3 855000000 256QAM 0.600 3 36.387
4 861000000 256QAM 0.900 4 36.387
5 579000000 256QAM 2.300 5 37.356
6 585000000 256QAM 2.400 6 37.636
7 591000000 256QAM 2.400 7 37.356
8 597000000 256QAM 2.400 8 37.636
9 279000000 256QAM 3.400 1 37.636
10 609000000 256QAM 2.600 10 37.356
11 615000000 256QAM 2.800 11 37.356
12 621000000 256QAM 3.000 12 37.356
13 633000000 256QAM 2.900 13 37.356
14 639000000 256QAM 2.900 14 37.356
15 645000000 256QAM 3.000 15 37.356
16 651000000 256QAM 3.100 16 37.636
17 657000000 256QAM 3.100 17 37.356
18 663000000 256QAM 3.400 18 37.356
19 669000000 256QAM 3.400 19 37.356
20 675000000 256QAM 3.300 20 37.356
21 681000000 256QAM 3.200 21 37.356
22 687000000 256QAM 3.500 22 37.356
23 693000000 256QAM 3.400 23 37.356
24 699000000 256QAM 3.400 24 37.356
25 705000000 256QAM 3.400 25 37.356
26 711000000 256QAM 3.300 26 37.356
27 717000000 256QAM 3.000 27 37.356
28 723000000 256QAM 3.000 28 36.610
29 825000000 256QAM 1.400 29 36.610
30 831000000 256QAM 1.200 30 36.610
31 837000000 256QAM 1.000 31 36.387
32 843000000 256QAM 0.800 32 36.387
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 1.799999
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 43.500 7 6400000
2 36996000 ATDMA - 64QAM 43.250 8 6400000
3 13696000 ATDMA - 64QAM 43.500 5 6400000
4 23700000 ATDMA - 64QAM 44.000 6 6400000

Re: Degradation in Upload Speeds

So I called into tech support and they said I had signal issues and dispatched a tech.  The tech said he fixed my signal issues and left, my upload is still maxing out at 16MBps

 

New modem stats:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1651000000256QAM7.4001637.356
2849000000256QAM6.100236.387
3855000000256QAM5.900336.387
4861000000256QAM6.200436.610
5579000000256QAM7.800537.356
6585000000256QAM7.900637.356
7591000000256QAM7.800737.636
8597000000256QAM7.700837.356
9603000000256QAM7.600937.636
10609000000256QAM7.5001037.636
11615000000256QAM7.6001137.356
12621000000256QAM7.6001237.356
13633000000256QAM7.4001337.356
14639000000256QAM7.4001437.356
15645000000256QAM7.4001537.636
16279000000256QAM6.600137.356
17657000000256QAM7.4001737.356
18663000000256QAM7.6001837.356
19669000000256QAM7.6001937.356
20675000000256QAM7.4002037.356
21681000000256QAM7.3002137.356
22687000000256QAM7.6002237.356
23693000000256QAM7.4002337.636
24699000000256QAM7.3002437.356
25705000000256QAM7.1002537.356
26711000000256QAM7.1002637.356
27717000000256QAM6.8002737.356
28723000000256QAM6.9002837.356
29825000000256QAM6.8002936.610
30831000000256QAM6.7003036.610
31837000000256QAM6.4003136.387
32843000000256QAM6.2003236.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.500000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
113696000ATDMA - 64QAM29.50056400000
236996000ATDMA - 64QAM29.50086400000
330596000ATDMA - 64QAM29.75076400000
423700000ATDMA - 64QAM29.75066400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Degradation in Upload Speeds

@lbrasi83 you were better off before the tech arrived.  Are you seeing slow uploads over ethernet, wifi or both? 



Re: Degradation in Upload Speeds

I am experiencing slow uploads on wifi and hard wire.

 

tech support and the technician mentioned my modem was reporting in "red" whatever that means.

 

 

Re: Degradation in Upload Speeds

@lbrasi83 that could mean that your signal levels aren't with spec.  Did tech support arrange a tech visit again see what the problem might be?

 

Can you repost your signal levels, just to see where they are at the present time. 



Re: Degradation in Upload Speeds

Before the tech arrived my connection setup to the modem was as follows;

 

I had cable TV when this was originally setup (no longer have cable TV)

RFoG -> antronix 8 way splitter -> (Input) 9db return path attenuator - (Output ) modem) 

 
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1603000000256QAM2.600937.636
2849000000256QAM0.700236.387
3855000000256QAM0.600336.387
4861000000256QAM0.900436.387
5579000000256QAM2.300537.356
6585000000256QAM2.400637.636
7591000000256QAM2.400737.356
8597000000256QAM2.400837.636
9279000000256QAM3.400137.636
10609000000256QAM2.6001037.356
11615000000256QAM2.8001137.356
12621000000256QAM3.0001237.356
13633000000256QAM2.9001337.356
14639000000256QAM2.9001437.356
15645000000256QAM3.0001537.356
16651000000256QAM3.1001637.636
17657000000256QAM3.1001737.356
18663000000256QAM3.4001837.356
19669000000256QAM3.4001937.356
20675000000256QAM3.3002037.356
21681000000256QAM3.2002137.356
22687000000256QAM3.5002237.356
23693000000256QAM3.4002337.356
24699000000256QAM3.4002437.356
25705000000256QAM3.4002537.356
26711000000256QAM3.3002637.356
27717000000256QAM3.0002737.356
28723000000256QAM3.0002836.610
29825000000256QAM1.4002936.610
30831000000256QAM1.2003036.610
31837000000256QAM1.0003136.387
32843000000256QAM0.8003236.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES1.799999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM43.50076400000
236996000ATDMA - 64QAM43.25086400000
313696000ATDMA - 64QAM43.50056400000
423700000ATDMA - 64QAM44.00066400000

 

When tech arrived (he advised me to change the setup) as follows;

RFoG -> 6 db attenuator -> (Output) modem

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1651000000256QAM7.4001637.356
2849000000256QAM6.100236.387
3855000000256QAM5.900336.387
4861000000256QAM6.200436.610
5579000000256QAM7.800537.356
6585000000256QAM7.900637.356
7591000000256QAM7.800737.636
8597000000256QAM7.700837.356
9603000000256QAM7.600937.636
10609000000256QAM7.5001037.636
11615000000256QAM7.6001137.356
12621000000256QAM7.6001237.356
13633000000256QAM7.4001337.356
14639000000256QAM7.4001437.356
15645000000256QAM7.4001537.636
16279000000256QAM6.600137.356
17657000000256QAM7.4001737.356
18663000000256QAM7.6001837.356
19669000000256QAM7.6001937.356
20675000000256QAM7.4002037.356
21681000000256QAM7.3002137.356
22687000000256QAM7.6002237.356
23693000000256QAM7.4002337.636
24699000000256QAM7.3002437.356
25705000000256QAM7.1002537.356
26711000000256QAM7.1002637.356
27717000000256QAM6.8002737.356
28723000000256QAM6.9002837.356
29825000000256QAM6.8002936.610
30831000000256QAM6.7003036.610
31837000000256QAM6.4003136.387
32843000000256QAM6.2003236.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.500000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
113696000ATDMA - 64QAM29.50056400000
236996000ATDMA - 64QAM29.50086400000
330596000ATDMA - 64QAM29.75076400000
423700000ATDMA - 64QAM29.75066400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.0000

4K

 

 

 

I suspected these stats were a little high even though the tech said they were fine, so I went ahead and modified the setup as follows;

 

RFoG -> 6 db attenuator + 3db attenuator -> (Output) modem

New stats from modem;

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1651000000256QAM4.5001637.356
2849000000256QAM3.000236.387
3855000000256QAM2.900336.387
4861000000256QAM3.200436.610
5579000000256QAM4.700537.636
6585000000256QAM4.800637.636
7591000000256QAM4.800737.636
8597000000256QAM4.800837.636
9603000000256QAM4.800937.356
10609000000256QAM4.8001037.356
11615000000256QAM4.9001137.356
12621000000256QAM5.0001237.636
13633000000256QAM4.6001337.636
14639000000256QAM4.6001437.636
15645000000256QAM4.5001537.356
16279000000256QAM3.900137.356
17657000000256QAM4.4001737.636
18663000000256QAM4.7001837.636
19669000000256QAM4.6001937.356
20675000000256QAM4.5002037.356
21681000000256QAM4.3002137.356
22687000000256QAM4.7002237.636
23693000000256QAM4.6002337.356
24699000000256QAM4.6002437.356
25705000000256QAM4.6002537.356
26711000000256QAM4.5002637.356
27717000000256QAM4.1002737.356
28723000000256QAM4.1002837.356
29825000000256QAM4.0002936.610
30831000000256QAM3.8003036.610
31837000000256QAM3.6003136.610
32843000000256QAM3.2003236.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES3.700001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
113696000ATDMA - 64QAM32.75056400000
236996000ATDMA - 64QAM32.75086400000
330596000ATDMA - 64QAM32.75076400000
423700000ATDMA - 64QAM32.75066400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

Re: Degradation in Upload Speeds

I am having same problem. So sad. I can not upload. I have a package of 30 Mbps on upload and I get between 3-5.

In the last two days technician have been 2 times to check outside but did not do anything. Tomorrow is coming again. 😞

Re: Degradation in Upload Speeds

@GabrielGorcea   what modem to you currently have?  A black Hitron modem where the modem model is found on the product sticker on the back of the modem, a white Hitron CODA-4582 (there is only 1 white modem that Rogers uses), or one of the XB6 modems where the modem model is found on the bottom of the modem. It will be either an Arris TG-3482ER, or Technicolor CGM-4140COM.

 

If you have a Hitron modem, log into the modem, navigate to the STATUS .... DOCSIS WAN tab and copy the whole signal level table, from the start of the Downstream Overview line all the way to the very bottom right hand corner of the entire table.  If you have a CGN3xxx modem, that bottom section will be the Upstream Overview section.  If you have the white Hitron CODA-4582, that bottom section will be the OFDM/OFDMA Overview section.  

 

If you have an XB6 modem, have a look at the following instructions by @mozerd and myself to navigate to the signal data so that you can copy and paste it in a post.  

 

https://www.dslreports.com/forum/r32715001-Rogers-BlueCurve-Gateway-Issues

 

 

 

 



Re: Degradation in Upload Speeds

RUserToronto
I've Been Here Awhile

Countless service calls, four technician visits, and one replaced Hitron modem later I've decided to quit and move to Bell. This is a systemic Rogers issue. The bizarre thing is that everyone on the Rogers side told me that the problem is on my end. Until the last senior guy who, after some chatting and testing, admitted that my entire neighbourhood cluster shows up red and that there are problems shown on their screen for everyone up and down the street. I was told that they need to send out a team to look into the entire zone. But I doubt that this will solve the problem. My guess is that the grid is simply on its knees. I'm sorry that this is happening. Clearly, these are unprecedented times with COVID and so many people woking from home. But I would expect there to be extra capacity for exactly those kinds of situations. Bye Rogers!

Re: Degradation in Upload Speeds

I'm about ready to switch to Bell as well.

I'm paying for gigabit, I've been happy it's been normal until a month ago. Now, speeds with a direct Ethernet connection to the router are between 100-400 and upload max at 5mbps. It's frustrating.

Calling Rogers was no help, they said its the modem, but after swapping it, it's not. I just wasted my time, it's obvious they're throttling.

I'm calling Bell this week to get a quote on their fibe, I'll give Rogers one last chance to fix this before I change over.

Re: Degradation in Upload Speeds

Getting the same issue upload has dropped a lot I’m in the North York area Donmills area

Re: Degradation in Upload Speeds

I'm located at Bathurst and St. Clair. Measured again periodically today via a short CAT6 cable connection directly attached to the Hitron. No faster than 1-2 Mbps throughout the day. Bell Fibe 1.5 is scheduled arrive on Thursday. Counting the days...

Re: Degradation in Upload Speeds

Lucky u man... soon as we move from here I’m done with Rogers

Re: Degradation in Upload Speeds

RogersAndy
Retired Moderator
Retired Moderator

Hey @squadz!

 

Reading through your post was definitely painful :(. I can't believe you were advised to exchange your modem for a throughput issue. I'm just at a loss for words. I can't apologize enough for this and it's clear the ball was dropped. If the decision hasn't yet been fully made to jump ship, I'd love the opportunity to speak with you via PMing @CommunityHelps. I'm confident I can assist in getting to the bottom of the speed concern for you.

 

The same goes for any other within the thread experiencing throughput concerns. I know first hand what it's like to see such an impact in your home service and I've quite a breadth of experience getting to the bottom of it. 

 

Some troubleshooting tips for anyone looking to narrow it down these may assist:

 

1) Disconnect 3rd Party Devices (Router/Switch)

It's important to note here that it's not to place blame on said devices, merely to assist in narrowing/enabling visibility of the potential issue within the network.

 

2) Log Into Your Modem

  • Open up your preferred browser (Chrome is recommended) and navigate to this url: http://192.168.0.1
    If you have an IgniteTV XB6 modem however, navigate to http://10.0.0.1  

     
  • Logging in to legacy modems: CISCO DPC3825 / CGN2
    Username: cusadmin
    Password: password

     
  • Logging in to CGN and newer modems: (CGN3/CGNACR/CGNACSMR/CGNM)
    Username: cusadmin
    Password: This will be your WiFi password 

     
  • IgniteTV XB6A/T
    Username: Admin
    Password: This will be your WiFi password

 - Once you're logged in navigate to the "Switch"

You'll want to confirm here that your wired device is being registered as a 1000Mbps device.

 - Then Navigate to "Connected Devices"
You'll want to confirm here that your 5G connected device has a high/appropriate bitrate
 - Lastly navigate to your WAN STATUS page to review your downstream and upstream levels.

  • Downstream Overview: A total of 32 channels should be here with an expected Signal Strength (dBmV) between -13.5 and 12 and an SNR above 38dBmv.
  • If you are DOCSIS 3.1 ENABLED (Viewable under OFDM Downstream Overview) this should be between -13 and 11dBmV.
  • Upstream Overview: A minimum of 3 and a maximum of 4 channels should be visible here. Not all areas will have 4 channels available/enabled. This range should be between 35dBmV (As low as 32 is acceptable during warmer seasons) and 52dBmV. Upstream SNR is only visible by Rogers technical employees.
  • If you’re not seeing all channels or a channel is outside of this range, then you may have located an issue. Feel free to provide a copy of these results within the Forums.

 

3) Run a Speed Test With 2 Devices at the Same Time.

http://speedcheck.rogers.com/en.htm

http://www.speedtest.net

 

Both sites are powered by Ookla and guaranteed to find the closest server to you for the most accurate results!

 

  • How do speed tests work? – When running a speed test, a consistent stream of small pieces of information, known as packets, are sent and downloaded from the closest server obtainable by the site. The device you’re using will attempt to draw as much throughput as is available from the network at that time and for the duration of the test. At the end you’ll be provided with the result of the test.
  • What Device(s) to use? – A wired computer with a Gigabit network adapter/card as the primary is necessary. Connect this with an ethernet cable from your device to your Rogers modem.
  • Running your test – We recommend running the speed test with 2 separate devices at the same time. Either both wired with each having a Gigabit network card or, if unable, the second device can be a cell phone or tablet connected to WiFi using your 5Ghz frequency. Let us know if that’s the case and what the device / model is.
  • Why two devices? – Each device running will attempt to pull the maximum throughput it can based on what’s available. If the speed available combined exceeds that which can be seen on one device, this confirms for us the network availability vs what your device is seeing.

 

 

 

Definitely let me know if you have any further questions and share your results here with the community. Reach out to support or us here @CommunityForums if you happen to see any visible issues as mentioned.

 

@RogersAndy

Re: Degradation in Upload Speeds

RUserToronto
I've Been Here Awhile
 
Why are you asking customers who
 
- have been under quarantine now for weeks and months
- might be handling and homeschooling kids without childcare on top of work duties
- could be worrying about their own job security at this point
- might be charged with additional care duties for an elderly loved one
- might be essential or frontline workers needing a Rogers line to help keep people safe
- may have already lost a job due to the economy and are trying to get re-employed
 
to “troubleshoot” issues that are very likely structural in nature and that they can't possibly fix for Rogers? 
 
Most of us have already wasted days and weeks on the phone with Rogers callcenter people, spent times with on-site technicians, ran tests, reinstalled modems, returned modems. All to uphold the illusion that somehow the problem is not infrastructural.
 
When you see the sheer volume of complaints on this forum and elsewhere all pointing to degraded upload speeds, isn't it becoming totally self-evident to you that one more reset, restart, systems check, modem exchange, or support call is not going to fix the problem? 
 
This is really frustrating. And it's also tone-deaf.

Re: Degradation in Upload Speeds

So that last post goes back to May and then no more. Does that mean the problem is fixed or getting better? Not a chance. I have had multiple visits from technicians who are vocal about the many calls they have in my area and neighbouring communities about slowing service, particularly upstream quality, or lack of it. I have requested reparation since the first day of Gigabit Ignite some seven months ago. I have few complaints about the downstream service level as it typically hits 900 Mbps or more at most time during the day. It's the upstream that is poor and degrading more every week. There is only one upstream channel available - no multiple channels to bond therefore no way to reach the advertised up to 30 Mbps upload speed. This has been confirmed by the technicians who have been hereto be the problem in our neighbourhood and I'm told to be grateful my upstream spead can his double digits. Yet when I speak to technicians at the home office they say they read the meters and there is no sign of stress in my area and that network utilisation is low - no need to improve the infrastructure. Every time I speak to someone new at Rogers it is the same spin: "our engineers tell us there is no problem". There is a huge problem and a cover-up by invoking some statistics that bear no resemblance to reality.

 

I have had several visits and have swapped modems (the XB6 Technicolor version). When I run bandwidth tests it is always with Ethernet directly connecting from the modem to the PC with no other connections active. The modem is freshly rebooted for the tests. The service continues to deteriorate, the response from Rogers (not the service techs who dutifully respond when I call for a re-visit) Corporate is always the same: they don't see a problem from their end; must be an issue with my equipment. Sorry, we can't help you. Sadly, there is no competition as Bell and others cannot offer gigabit services in this area.

 

I've even had a number of conversations with a friendly person from the "Office of the President" who looked into the problem and ultimately returned with the same answer as the rest: that they could see no problems from their view of the situation. This gentleman could not have been more polite or sympathetic. He could only work with the tools he had and was required to support the party line. I think he honestly tried, but it looks like it is not the office of the president needing to take action, but rather the President himself.

 

In the meantime I will try to satisfy myself with the advice from one of the technicians who was here on a recent call and be grateful I have what I have by way of upstream bandwidth since he sees plenty of home that are far worse off.

 

Small consolation.

Re: Degradation in Upload Speeds

stepy2015
I Plan to Stick Around

Yep I have had issues since almost the beginning of the year I kept getting told that it was an issue on my end despite every speed test being done hardwired directly to the modem, however finally after talking on the forums, I talked to 2 rogers techs and one said there was no issue and the other saw my issue and has opened up a ticket however we keep getting emails saying "We're sorry to say there's been a delay in fixing this problem. Thank you for your patience as our technical teams work on this." I have lost faith in Rogers at this point but they are the only option in our area for ok speeds
 

Re: Degradation in Upload Speeds

mgregotski
I've Been Here Awhile

@RogersAndy @CommunityHelps   (issue starting in November 2020)

 

I've been reading this post since I recently started having issues with my Upload speeds. I have Ignite Internet Gigabit Unlimited. A few times a day my Upload will stop working for a few minutes. Download is fine. I've noticed this since I am often on video or audio calls on my computer and my colleagues will tell me they can't hear me or I am frozen. I can still hear them though. When this happens I have done a Rogers Speed Test and it shows high Downloads (in the 100s of Mbps) but the Upload don't report anything. After several minutes the Upload returns back to normal (anywhere from 20 - 30 Mbps). It doesn't matter whether I am on a wired or wireless connection. The same issue happens with both. I've also experienced this on multiple computers so it is not specific to one computer.

 

Checking my modem settings based on your advice in the post, I think shows me that the Upstream values in my modem are good ( 4 channels all above 40 dBmV, see below). The modem is also fairly new (a CODA-4582U), got it in May and it has worked very well. We have had no issues until these past couple weeks.

Capture.PNG

 

I'm suspecting the issue is not with my modem but something on the Rogers side of the connection. Can you offer advice on what my course of action should be? My first thought is to contact Rogers Support for assistance. 

 

Thank you,

Mike