Defective modem swap at the store

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Posts: 1

Defective modem swap at the store

My cable modem appears to need replacement. It is rented as part of the plan. Appointment I managed to book is quite far out. It was suggested to me to go to the store and swap it. The type of modem I currently have is not being carried by any stores. When I showed up yesterday they basically said that them swapping it would lead to my plan change which is not something I am interested in.

How can I navigate the process/system to do a straight up swap?


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Posts: 1,845

Re: Defective modem swap at the store

Hello, @abe1231.


Welcome to Rogers Community Forums! 🙂


Thank you for posting your query in the Community. You may be using a discontinued modem; hence, the stores don't have that model. Since you are not interested in changing the plan, it's possible to add a current modem to your account compatible with your plan. 


Please send us a private message at @CommunityHelps so we can dive into your account to explore all the options for you. Please check our blog if you require assistance with private messaging.