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DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24

adsfdafad
I've Been Here Awhile

Hi all,

I'm having a super odd problem. Generally in the mornings between 8-10 am we lose internet connectivity (not wireless or ethernet) on the network. The modem has a green flashing light during this time. The modem is a hintron ignite modem / router thing and is currently in bridge mode. Same issue happens whether it is in bridge more or as a wifi router.

Anytime this happens I see this in the modem logs.

DHCPv4[31826]: 72001001-DHCPv4 Provision - Completed
2022/6/4 06:30:19 Informational

DHCPv6[31879]: 72001002-DHCPv6 Provision - Completed
2022/6/4 06:30:16 Informational

DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 82
2022/6/4 06:30:14 Critical

DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 82
2022/6/4 06:30:14 Critical

DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24
2022/6/4 06:30:14 Critical

DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24
2022/6/4 06:30:14 Critical

DHCPv6[31879]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sat Jun 4 11:30:13 2022
2022/6/4 06:30:14 Critical

DHCPv6[31879]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Sat Jun 4 11:30:12 2022
2022/6/4 06:30:13 Critical

eRouterEvents[31810]: 72003004-eRouter enabled as Dual Stack
2022/6/4 06:30:11 Informational

eRouterEvents[28119]: 72003001-eRouter is administratively disabled
2022/6/4 06:29:09 Informational

eRouterEvents[28119]: 72003004-eRouter enabled as Dual Stack
2022/6/4 06:29:08 Informational

DHCPv4[27159]: 72001008-DHCPv4 - No Offer or Ack Received 1 times
2022/6/4 06:29:04 Critical

DHCPv6[27236]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Sat Jun 4 11:28:58 2022
2022/6/4 06:29:02 Critical

DHCPv6[27236]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Sat Jun 4 11:28:56 2022
2022/6/4 06:28:58 Critical

DHCPv6[27236]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Sat Jun 4 11:28:55 2022
2022/6/4 06:28:56 Critical

eRouterEvents[27136]: 72003004-eRouter enabled as Dual Stack
2022/6/4 06:28:54 Informational

eRouterEvents[24688]: 72003001-eRouter is administratively disabled
2022/6/4 06:27:51 Informational

Other things I've tried:

  • Phoned rogers tech support who advised that signal strength and everything looks good. Internet uptime is in the days (i.e. the disconnect I see doesn't acutally seem to knock out the WAN connection)
  • Modem has been in router and bridge modes
  • Factory reset the modem with a completely new SSID and password

One really odd thing is that I powered off every device that wasn't absolutely needed, leaving 2 x macbooks, 1 x windows laptop and 2 x cell phones on the wifi. If I connect a Samsung TV the dropping issue seems to come back.

Any thoughts or help would be massively appreciated.

 

**Added Labels**

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Re: DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24

RogersTony
Moderator
Moderator

Hello, @adsfdafad

 

Welcome to the Rogers Community Forums and congrats on your first post.

 

The issue that you've described is quite strange but it sounds like the Samsung TV may be causing the issue. Is the Samsung TV software up to date? Does the disconnection issue happen at any other time during the day or only during those specific hours?

 

RogersTony

View solution in original post

2 REPLIES 2

Re: DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24

RogersTony
Moderator
Moderator

Hello, @adsfdafad

 

Welcome to the Rogers Community Forums and congrats on your first post.

 

The issue that you've described is quite strange but it sounds like the Samsung TV may be causing the issue. Is the Samsung TV software up to date? Does the disconnection issue happen at any other time during the day or only during those specific hours?

 

RogersTony

Re: DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24

adsfdafad
I've Been Here Awhile

Hi Tony,

Thanks for your reply. I've been able to isolate it to a Amazon Firestick. Not sure how on earth it would be causing the drops but it seems to have stopped with the Firestick powered off.

Have a great long weekend. 🙂

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