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Correct credentials needed

oreo29
I've Been Here Awhile

I am unable to gain access to my @ rogers.com email address. I have had this account for over 20 years. 

In attempt to access my email on my phone I am being prompted to "enter credentials" and when I do it brings me to the Yahoo sign in page, I verify I am not a robot and it then asks me to enter the verification code that was sent to my email address that I can not access. 

I tried the "try another way" button which gives me the error "uh-oh, we cant sign you in right now"

Please help

 

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2 REPLIES 2

Re: Correct credentials needed

RogersCorey
Moderator
Moderator

Greetings @oreo29!

 

This error is definitely an issue that we'd need to troubleshoot on our end. 

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

 

Regards,

RogersCorey  

Re: Correct credentials needed

oreo29
I've Been Here Awhile

thank you @RogersCorey I sent them a message now and hope to have resolution to this soon

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