Constantly losing internet connection

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Jorg
I've Been Here Awhile
Posts: 3

Constantly losing internet connection

Hello,

I work from home and depend on reliable internet all day. But almost on a daily basis

I keep losing connection – I’m getting Server Not Found, Problem Loading Page, or

I see an orange triangle over the notification icon in the taskbar. How can I solve this? Is

there some other connection method that I can use? Really frustrating.

 

Thanks for your help

 

***EDITED LABELS***

RogersZia
Moderator
Moderator
Posts: 1,298

Re: Constantly losing internet connection

Hi @Jorg,

 

Welcome to the Community!

 

I can certainly understand the importance of reliable Internet connection, especially when related to work. I just have a couple of questions to fully understand the issue. Are you experiencing loss of connection on all devices or one particular device? Is this over Wi-fi or wired connection?  How long have you had this issue for? 

 

Looking forward to hearing from you.

 

 

 

RogersZia

Datalink
Resident Expert
Resident Expert
Posts: 7,132

Re: Constantly losing internet connection

@Jorg can you log into the modem and navigate to the STATUS .... DOCSIS WAN tab.  Please copy the entire Downstream and upstream table and paste them into a post.  The copy and paste process will paste in the text contents of the tables. 

 

Are you seeing the disconnects on ethernet connected pc's/laptops, wifi connected pc's/laptops or both?