Connecting a smart bulb and smart plug to the new ignite wifi

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SirChronocide
I've Been Here Awhile
Posts: 3

Re: Connecting a smart bulb and smart plug to the new ignite wifi

There is no option to disable Band Steering on CGM4140COM model modems.

 

I have been pulling my hair out trying to disable this "feature" for the past 2 hours and it's rendering all app controller smart lights in my house USELESS unless I can directly connect to the 2.4 GHz network.

----

Good news! Found the option to change the SSID in the Ignite app!

Bad News! It changes the name for both of them......well, THAT tip is now useless.

 

How about we STOP making things harder to control directly for advanced users?

RogersMoin
Moderator
Moderator
Posts: 2,012

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Hello, @SirChronocide.

 

Welcome to Rogers Community Forums! 😃

 

Thank you for participating in this thread; not able to connect an app to your WiFi network can be quite frustrating.  

 

Have you had the chance to check the post 7 8? You can try the following to connect your app to the 2.4 GHz network:

 

  • Disable the 5 GHz network
  • Try connecting the app. If successful, then enable back the 5 GHz network. 
  • If not successful, reboot the device (phone) and try connecting the app again. 
  • If still not successful, change the SSID of 2.4 GHz. The app should get connected to the new SSID. If still not connected, you may have to reinstall the app as mentioned in post 8. 

Please make sure to enable the 5 GHz network and its SSID matches with the 2.4 GHz network. 

 

Please keep us apprised. 

 

Cheers,

RogersMoin

Pauly
Resident Expert
Resident Expert
Posts: 2,958

Re: Connecting a smart bulb and smart plug to the new ignite wifi

here is my two cents, if your device aka smart light bulb only supports 2.4G network, and you can see it when connecting, then you should have nothing to worry, even if band steering is turned on

a lot of people make a big stink about needing to connect to 2.4 g network but if you can see it from your app and connect to it, then it will only connect to the 2,4 g network so no point to get stressed out and try to disable 5g and all the extra effort is unnecessary.


Wireless_Roamer
I Plan to Stick Around
Posts: 28

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Had the same issue just yesterday! I recieved smart plugs over the Holidays. They operate on the 2.4 g network. Trying to set them up was a pain because of band steering on the Ignite Modem. The instructions posted here are accurate but time consuming and not for everyone. I didn't want to fool around with my Modem settings and potentially affect my Ignite services. So I had an idea that worked like a charm using the Modems technology. I took my Smart plugs and Smartphone I was using to set them up far away from the Modem. The farthest away the better! My Smartphone automatically connected to the 2.4g network for the strongest signal. Success! It worked and set up was a breeze. After the Smart plugs are set up you can then use any band the Modem it using at the moment. Tip: When you are far away from the Modem and using the technique I'm describing whether it's a smartphone or tablet toggle you Wifi off and back on to ensure it is connected to the 2.4g.

RogersMoin
Moderator
Moderator
Posts: 2,012

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Hello, @Wireless_Roamer.

 

Thank you for sharing your brilliant idea to connect the smart plugs with the 2.4 GHz network. I'm sure other community members in a similar situation can benefit from it. 

 

I appreciate your contribution and thank you for your help in keeping the community a pleasant place to be.

 

Cheers,
RogersMoin

MCREW
I've Been Around
Posts: 1

Re: Connecting a smart bulb and smart plug to the new ignite wifi

I am beyond frustrated as I received smart device Christmas gifts, my Google Hub will connect to WiFi2 (the 2.4 Ghz) Ignite Model:CGM4140COM HW 2.2 eMTA & DOCSIS Software Version:Prod_18.1_d31 & Prod_18.1 and multiple different vendors of Smart Bulbs and Plugs (all requiring 2.4 WiFi) will NOT Connect, from CostCo the Globe Suite bulbs which do NOT require a Hub will not connect via the basic setup, nor Advanced AP setup.  Same for the UltraLink Slim Smart Plug and the Nest Camera - all fail!!!!!

After reading many web pages, ROGERS need to come clean and advise how to turn OFF Client Isolation (peer protection or whatever else you want to call it).

RogersLaura
Moderator
Moderator
Posts: 870

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Greetings @MCREW,

 

Welcome to the Rogers Community Forums and congrats on your very first post since joining!

 

I definitely get your frustration! I am sure you'd like to put your new Christmas gifts to good use! Just out of curiosity, have you tried the workaround provided in posts 7 and 8? If so, what was the outcome? 

 

We look forward to your response! 🙂

 

RogersLaura

 

 

adlc58
I'm Here A Lot
Posts: 6

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Yes, and it's frustrating!  I haven't been able to get my smart lights to work with Google Home since getting Rogers Ignite.  I've tried uninstalling Google Home and reinstalling, tried setting up the smart lights when they are flashing, and when the system scans for them, they can't be found.  Nothing works now since getting Ignite.  Not happy.

RogersJo
Moderator
Moderator
Posts: 74

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Hello @adlc58

 

Welcome to the Rogers Community Forums! 😊 We'd love to get them up and running for you! 👍 I've got Google Home as well and a few smart bulbs connected and it would be certainly frustrating as well in the event that they didn't work! Have you had the chance to try the suggested steps in our Solution Post

 

Regards,

 

RogersJo 

 

Donnyjohn20
I've Been Here Awhile
Posts: 2

Re: Connecting a smart bulb and smart plug to the new ignite wifi

I have tried everything. Yes I’m on the 2.4Ghz internet yes I’ve uninstalled the apps and re installed. I’ve even tried on different devices and no matter what I do I cannot get the globe suite wifi light bulbs to connect to my Rogers ignite wifi. It is super frustrating. I even tried everyone’s tips on this page and nothing.